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Rose M.

  • 2 Reviews
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Food & Drink

Member since April 2020

  • Reviews

    2

  • First Reviews

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  • Thank Yous

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  • Fans

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  • Profile Views

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Review Distribution

2 Reviews by Rose

4/2/20
I gave it a shot and I was missing many groceries. The order was not updated online and it was dishonest. The items were all checked out, I received different items that were not labeled as "substituted" and as for the missing items, I have no idea where they are. I was never given a receipt or contact info. I have been on hold for 3 hours on my cell phone and by the end of the 3 hrs they increased the time and I had to get my kids to bed. So I've emailed with no luck. I called the grocery store for help and their store manager said InstaCart has been hurting a lot of customers. I'm not sure what to do about grocery shopping now with this virus and my kids at home. Thanks for taking my money Instacart.I don't care that they were late, take your time that's fine. I just don't understand why the list they scanned was not honest and why they didn't credit me for the items they didn't have.
4/2/20
I was charged for only part of my groceries. I don't understand how people have contact with their shopper -- mine did whatever they wanted, charged me for everything and only gave me half of my purchase and no contact not even a receipt. If they don't have the item, that's fine just be honest with what you are scanning. I didn't mind that they were late even, take your time. But I had substituted items that were not listed on my order on the computer. I was on the phone for 3 hours waiting for my call in line and the kept increasing the time.

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