Insectshield

I received the box and I just want to register my dismay at how it was packed. Everything was literally crammed into a small cardboard box (which arrived stained and wet as it was obviously left out in transit and it bhad zero protection within for the goods). All the shirts were crumpled, the uppermost bags were damp and one could tell that absolutely NO care at gone into the packing. Shame on you with respect - you cannot hope to deliver this type of quality and lack of professionalism and succeed with customers repeating purchases from you or even referring you.

I ordered product to be sent as a gift, but I made an error in the address. FEDEX wouldn't allow me to change the address and told me only the shipper (Insect Shield) could correct the address. Insect shield team member told me she could not fix the address and the only "solution" was to get the recipeint to go to the neighbors for the package. There were two issues with that solution: one, the recipeient is a shut-in unable to leave the house and also, because in my attempt to correct the address with FEDEX, i got looped into an automation that required me first put a hold on the package. So Insect Shield is now truly the only one now that can fix/correct the address,...

And they refuse and hung up on me when I expressed frustration having been given the "only solution" which was not a solution. Essentially, they got their money, so they are not going to fix this. I am stuck with no resolution having paid for something that will never arrive. I have been a return customer, and that has made no difference. BUYER BEWARE. If something goes AWRY in your order, you will get no help