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ALLSTATE Life Insurance

This weekend I realized that i haven't gotten a notice of my insurance premium for a while. In 2014 My daughter was in a car accident, my husband died and my mother almost died. I went through a lot emotionally and I was grieving still in 2015. For some reason I must have forgotten about the policy because I forgot to pay it. I had this policy since 1999 and I called the customer services representative who was not very empathetic at all. She was kind of rude and came back at me with very sarcastic answers to my questions. Her attitude was well since you didn't pay it, we cancelled you. She also stated that the company sent me a notice in February of 2015 and in April but I told her that I didn't receive either. Oh well my loss. The customer service representative kept stating that they sent it as if I received it, I didn't want to pay my insurance or mail cant get lost. This is the second time this happened to me and I don't understand why a company can be so cold to cancel a policy that has been held for almost 16 years. I told her that it seemed as if they did this on purpose. She stated that they didn't have any reason, but yet there was a reason but she stated that I couldn't get any of the refund of my payments. This company states that it is a name that you can trust but how is this possible when stuff like this happens? So I get two letters sent to me and that's it. No email, no phone call just hope you get our cancellation. If not oh well. The only times I missed payments were in 2014 and 2015 out of 16 years. WOW this is unbelievable. Their slogan is Your in good hands, Really. Hmmm I am not so sure. I can't tell. My next letter is to the Better Business Bureau and to the California Department of Insurance Consumer Services Division, and to the Attorney General unless this gets resolved.