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InfotracerReviews 29,067

3.1

From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
663
returns
43
This company responds to reviews on average within 1 day
Georgia
1 review
0 helpful votes
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Great experience so far Im hoping it's what im looking for.

Date of experience: December 24, 2020
Romania
1 review
0 helpful votes
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Easy to use. But easy to get lost due to the amount of people with the same name.

Date of experience: December 24, 2020
Colorado
1 review
0 helpful votes
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OK, I guess, but really, it's just basic information for a higher cost than that should be.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 23, 2020
North Carolina
1 review
0 helpful votes
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Just got account
January 22, 2021

Just got account. Do this after I read my report please.

Date of experience: December 23, 2020
Missouri
3 reviews
0 helpful votes
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I want to opt out
January 22, 2021

I want to opt out. However, the electronic form asking for my first name, last name, state, and city is indicating my data cannot be found. I am getting a membership in order to make that process work.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 23, 2020
Florida
1 review
0 helpful votes
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First attempt to pay locked my screen
January 22, 2021

First attempt to pay locked my screen. Had to reopen browser and repeat.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 23, 2020
Canada
1 review
0 helpful votes
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Great service!
January 22, 2021

Great service! Fast found exactly what I needed! Definitely recommend!

Date of experience: December 23, 2020
Arizona
2 reviews
0 helpful votes
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Not enough information yet to decide how good the service is.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 23, 2020
Texas
1 review
0 helpful votes
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.
January 21, 2021

.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 22, 2020
Oklahoma
1 review
0 helpful votes
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Too soon to give a better review have not obtained info yet to make a better rating. I've
only just made a payment and received a Receipt... maybe later.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 22, 2020
New York
1 review
0 helpful votes
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Let me see your so call services n charges that won't leave me broke or over drawn as all the rest of this so call look up for free n still got charge $3.95. Why do you all promise free then charge to get the information look up not cool at all but I am sure Diana will never allow this to take place as nor your company please don't scam a scammer ok thanks. BAB=BRIANABATTISTA

Date of experience: December 21, 2020
Kansas
1 review
0 helpful votes
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Good. Simple to use.
January 20, 2021

Great app. Step by step instructions. Good information provided.

Date of experience: December 21, 2020
Oregon
1 review
0 helpful votes
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Thought i was paying 3.95 for one report. Didn't know i had to purchase monthly until too late.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 21, 2020
Kentucky
1 review
0 helpful votes
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Good service
January 20, 2021

Found records I did not know existed and at this point in a timeline I have prepared it was a tremendous help.

Date of experience: December 21, 2020
California
1 review
0 helpful votes
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Okay
January 20, 2021

I want to make sure I"m not billed, please do not bill me any further

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 21, 2020
Michigan
2 reviews
0 helpful votes
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This is website so far has been accurate and I would recommend it to all my friends better than Carfax

Date of experience: December 21, 2020
Illinois
1 review
0 helpful votes
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Looking for my information and I am very much interested. Please send me the details on me.

Date of experience: December 20, 2020
Slovakia
1 review
0 helpful votes
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Everything works as it has to
January 19, 2021

I got my requested file on time, so everything is good and I was happy to get my request done so fast.

Date of experience: December 20, 2020
Maryland
1 review
0 helpful votes
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Don't know yet what I need to help deduct my auto insurance I haven't found it yet!

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 20, 2020
California
1 review
0 helpful votes
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!
January 19, 2021

!

Date of experience: December 20, 2020