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InfotracerReviews 29,066

3.1

From the business

Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!


infotracer.com
Boston, MA, United States
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Infotracer Reviews Summary

The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.

This summary is generated by AI, based on text from customer reviews

service
663
returns
43
This company responds to reviews on average within 1 day
Oregon
1 review
0 helpful votes
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Worried about cancelling on time, haven't seen any reports yet

Date of experience: January 3, 2021
Texas
1 review
1 helpful vote
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If you have no information on a person, you should not charge for the search. This is a scam.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 3, 2021
Australia
1 review
0 helpful votes
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I've literally just signed up a minute ago but excited to see how well it works

Date of experience: January 3, 2021
Kansas
1 review
0 helpful votes
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Ok
February 2, 2021

We where looking for more detailed information about the owner of the vehicle.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 3, 2021
Kansas
1 review
1 helpful vote
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A free report was advertised but once I submitted the request I'm now forced to pay in order to receive what was supposed to be free. False advertisement!

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 2, 2021
California
1 review
0 helpful votes
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Seems the service is designed to make it unclear how to cancel.

Date of experience: January 1, 2021
NL
1 review
1 helpful vote
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Thought I would go straight to the report I've paid for

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 1, 2021
India
1 review
0 helpful votes
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Good
January 31, 2021

Awesome and thank you. You're are great in your field.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 1, 2021
Missouri
1 review
1 helpful vote
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I really don't think u should have to pay to find out if someone is safe for u and ur family to be around

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 1, 2021
Virginia
1 review
0 helpful votes
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The search was rather quick, i havent seen the results yet so

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 1, 2021
Washington
1 review
0 helpful votes
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I don't no, it depends on if I get the right info or not

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: January 1, 2021
New Jersey
2 reviews
0 helpful votes
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I am still to get the information
January 30, 2021

I am still to get the information. If I get the information, I will rate you as highly reliable.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 31, 2020
Colorado
1 review
0 helpful votes
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All im doing is in the middle of putting in my credit card information it hasn't done anything for me yet wrong time to ask me for a rating.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 31, 2020
New York
1 review
0 helpful votes
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Just want email address and this is a lot of info to get same

Date of experience: December 31, 2020
Missouri
1 review
0 helpful votes
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Good site for vin search to include current and historical titles.

Date of experience: December 30, 2020
Virginia
1 review
0 helpful votes
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Outstanding Customer Support
January 29, 2021

Outstanding Customer Support. Kind and knowledgeable. Very impressed.

Date of experience: December 30, 2020
Idaho
1 review
0 helpful votes
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Simple, cheap, and effective
January 29, 2021

I wanted to try the service out and I was impressed with how easy it was to sign up and also how easy it is to get lots of details about people. I looked up someone with a criminal background and it pulled everything and fast. They also have great and fast customer service.

Date of experience: December 30, 2020
North Carolina
1 review
0 helpful votes
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So far i have only paid I have not even looked at a report so I don't know

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 30, 2020
New York
1 review
0 helpful votes
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It's taken me a very long time to get this far, I haven't even seen the report I want to access and you're hitting me with questions about my experience?! Frustrating at best, considering I've not had an opportunity to have an experience.

Infotracer attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: December 30, 2020
Nevada
1 review
0 helpful votes
Follow Ramoncito Y.
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Thanks info tracer!
January 28, 2021

Thanks info tracer! I hope to use this tool ethically and wisely in order to Further My Research.

Date of experience: December 29, 2020