From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
Love it and will pass the word to all my friends to start
I was trying to identify the owner of an automobile through its license plate. While the info was correct as it relates to model and make of car, something I could have obtained for free, the ownership information was completely inaccurate. The individual identified never owned the car.
Hello Constance,
Thank you for sharing your review and bringing this issue to our attention. We regret that your experience didn't live up to your expectations. We can only gather information as is and as available. There is no guarantee that the information we will be getting will be complete or accurate since we deal with publicly available records online.
If you have any comments, clarifications, or suggestions, please free to reach us at askinfotracer@infotracer.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Please cancel I only wanted 1 order. Please cancel. Please cancel
Hello Angela,
Thank you for the outstanding review! We are delighted that you like the service. We saw that you reached out to our Customer Care Team to request assistance to cancel the subscription but still have up to the 23rd of this month to use the service. If you have time, pls do not hesitate to reach us at askinfotracer@infotracer.com for further assistance. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Was led to believe I would receive more information.
Hello Galen,
Thank you for sharing your review and bringing this issue to our attention. We regret that your experience didn't live up to your expectations. We can only gather information as is and as available. There is no guarantee that the information we will be getting will be complete or accurate since we deal with publicly available records online.
If you have any comments, clarifications, or suggestions, please free to reach us at askinfotracer@infotracer.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
This search engine gave me 90% of the information I was looking for on the vehicle I requested it on but did not give the most pertinent info, such as the accident that is listed in the listing. That means I have to spend more money elsewhere to find out that info, and that is what I was specifically looking for from this site.
Hello Will,
Thank you for sharing your review and bringing this issue to our attention. We regret that your experience didn't live up to your expectations. We can only gather information as is and as available. There is no guarantee that the information we will be getting will be complete or accurate since we deal with publicly available records online.
If you have any comments, clarifications, or suggestions, please free to reach us at askinfotracer@infotracer.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
I was needing an address or name
To find the person who hit me.
Hello Marcia,
We're sorry to hear about your experience. Please know that our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
We see you had your subscription canceled and still have access until the 23rd of this month, and you will no longer see any future billing from us.
If you have any questions, clarifications, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com at your most convenient time.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Prior to paying it appeared that there was more information available on the individual I was looking for than there actually is. I'm sure I missed something in the small print, but I feel like the preview was very misleading.
Hello Emalee,
Thank you for sharing your review. We regret your experience didn’t match your expectations. We are aware that you reached our Customer Care Team to cancel your account, and they refunded the charge; please allow 3-5 business days for the refund to process.
If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
I cant find any social media that is updated related to the user searched
Hello Anthony,
Thank you for taking the time to share your feedback. We are optimistic that you will find it more helpful as you continue to progress on the site.
Unfortunately, some information might not be readily available since we are dealing with public records online. There is no guarantee, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askinfotracer@infotracer.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
Jane from customer service was fabulous. I really got the feeling that she cares for the customer and their experience. Resolved all my issues immediately. Her service was beyond five stars!
Hello John,
Thank you so much for your kind words! We appreciate you taking the time to share your experience with us—and we agree that Jane is truly a gem to have on our team! We count ourselves lucky for customers like you. If you need further assistance, please do not hesitate to contact us at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
You said I'd get owner info if the IP address. I only got the Geo location which I already had for free. So I paid for nothing
Hello Mandi,
Thank you for sharing your review and bringing this issue to our attention. We regret that your experience didn't live up to your expectations. Our site can only generate records that are available publicly.
Please be advised that our IP Address Search will only return the location (City and State). It will not give a name and/or an email address.
We see you had your subscription canceled and still have access until the 22nd of this month, and you will no longer see any future billing from us. If you need further assistance, please do not hesitate to contact us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
You represented that I could get the registered owners information and it is not there
Hello Robin,
Thank you for sharing your review. We regret your experience didn’t match your expectations. We are aware that you reached our Customer Care Team to cancel your account, and they refunded the charge; please allow 3-5 business days for the refund to process.
If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com
This report gave me nothing that I didnt find myself for free online with a simple google search. I want my money back
Arrest records on my search were completely lacking making the site highly inaccurate as I selected a person with an extensive arrest history to test the site as a first time user and the report shows no arrests.
Hello Virginia,
Thank you for taking the time to share your feedback. We are optimistic that you will find it more helpful as you continue to progress on the site.
Unfortunately, some information might not be readily available since we are dealing with public records online. There is no guarantee, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askinfotracer@infotracer.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
I searched my self and must of the information is wrong
Hello Justin,
Thank you for taking the time to share your feedback. We apologize for any inconvenience this has brought you and understand your frustration with the service.
Unfortunately, some information might not be readily available since we are dealing with public records online. There is no guarantee, as you can also find in our FAQs>Data Questions: https://infotracer.com/faq/.
If you are open to discussing this, I can offer you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Please do not hesitate to contact us at askinfotracer@infotracer.com, or you can also give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Kept trying to charge me additional fees after first joining.
Hello Paul,
Thank you for the review and for bringing this issue to our attention. Your feedback helps us get better.
Please know that we collect our data from public data sources, and that may contain some inaccuracies. Unfortunately, we can't guarantee complete or accurate information because publicly available information varies.
If you are open to discussing this further, I am offering you additional search assistance through Our Expert Team of Researchers for a more in-depth search of our database at no extra charge.
Don't hesitate to get in touch with us at askinfotracer@infotracer.com, or you can give us a call at 833-922-2315. We are available from 9 AM to 5 PM EST, Sunday to Saturday.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Great information from the little I had to give them!
Hello Eugina,
Thank you for the great review! We are excited that you find the service quick and easy to use.
If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com at your most convenient time.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Cool service on point
Reasonable price very accurate
Hello Victoria,
Thank you for the excellent review! We are pleased that you appreciate the work we put in to serve you. It inspires us to do our best always.
If you want to share any comments or suggestions, please feel free to reach us at askinfotracer@infotracer.com.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
The vin number i came here to look up has not been updated since 2005 and i know for fact it's on its 3 owner since 2021
Hello Ashley,
We're sorry to hear about your experience. Please know that our site can only generate records that are available publicly.
The License Plate information you are trying to check is not available due to the following reasons. One, it is yet to update on our sources database; or the information is restricted access and under the protection of the Driver's Privacy Protection Act (DPPA) that is why we could not pull out any report.
I see you canceled the subscription, but you still have up to the 20th to access the account and run searches. Since you purchased a 7days trial.
If you have any questions, clarifications, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com at your most convenient time.
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
Folks I looked up (including myself) should have information about certain "categories" available. This website misses VERY important info.
Hello David,
Thank you for sharing your review. We regret your experience didn’t match your expectations. Please know that our site can only generate records that are available publicly. We see that you reached our Customer Care Team to cancel your account, and they refunded the Premium Background Report charge of $18.00; please allow 3-5 business days for the refund to process. You will still have access to searches up to the 19th of this month. After that, the account is deactivated, and your email removed from our mailing list.
Have a great day ahead!
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
You have all my information wrong and not even the right state
Hello Benjamin,
Thank you for sharing your review. We regret your experience didn’t match your expectations. We are aware that you reached our Customer Care Team to cancel your account, and they refunded the charge; please allow 3-5 business days for the refund to process.
If you have any questions, comments, or suggestions, pls feel free to reach us at askinfotracer@infotracer.com. We’d greatly appreciate the opportunity to make things right and work toward earning back your business.
Sincerely,
Eddy
Customer Relations Team
+1 833-922-2315
www.infotracer.com
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Douglas,
Thank you for the excellent review! We are pleased that you appreciate the work we put in to serve you. It inspires us to do our best always.
If you want to share any comments or suggestions, please feel free to reach us at askinfotracer@infotracer.com.
We look forward to hearing from you. Have a great day ahead!
Sincerely,
Eddy
Customer Relations Officer
+1 833-922-2315
www.infotracer.com