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From the business
Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
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The information in the report is information I found for free.
I was looking for an owners name. Now you want me to pay more for that! No thanks!
Hi Raquel,
We sincerely apologize if we were not able to provide the owner's name of the plate you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state, local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control. The pop-up you are getting is for the Premium Report which is optional. You can just exit out of the pop-up notification and it will continue the search.
I've noticed that you have already reached out to customer service and had your account canceled. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The dumbest thing about your platform is you pay a membership fee but anytime you want to use a feature it cost 3$, 10$, 15$ It's kind of lame you do both, pick one.
Hi Sloane,
Thank you for your feedback. We're happy to hear that you're satisfied with customer service. Rest assured, we will be working on improving our services in the future. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Great had all the information I was looking for and more
Hi Benjamin,
Thank you for leaving us such an excellent review! We are thrilled that you loved your experience, and the whole team will be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day.
If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The information I received was over 10 years old. I checked to see if I have a warrant because I missed court and the information reported is completely Inaccurate. This service was a waste of money and time
Hi Jusmee,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was very disappointed when checking my bank account and saw that there was an unauthorized transaction for $24.95 a week after my initial transaction took place. I will be disputing this with my bank and looking for a number to call infotracer to get this reimbursed and make sure there are NO MORE fraudulent unauthorized transactions to my account.
Hi Melissa,
I apologize for any confusion, on our checkout page, prior to the final billing step, the terms and conditions of the purchase, along with a detailed summary of the selected package, including the cost and duration of membership are provided and must be approved/acknowledged for the purchase to be completed.
Since there was no usage on your account after your initial purchase, I went ahead and processed a refund of $24.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been canceled; rest assured, our company will no longer bill you. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I dont see the owners information which i need on the report that it said it would tell me that info, it basically only gave me the vin number of the vehicle i know that part i meed the owners information
Hi Adrian,
We're sorry to hear that you were unable to find the information on our site. We would love to turn things around and help you out. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
90% of results are for people other than the one I was searching for
Hi Karen,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Stop asking me for stuff and just let me use your service. It seems I'm already locked out for using a vpn. Never again!
Hi Zack,
We're sorry to hear about what happened. We want to help and turn things around. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
She was great. Solved my issue quickly and within hassle
Hi Jeramey,
We're happy to hear that you were satisfied with customer service. This is an experience we always want our customers to have, and we're delighted we hit the mark for you. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Still seeing how it works, but it found exactly what I needed. Thanks!
Hi Kaysie,
We're happy to hear that you found what you were looking for. If you need assistance, especially with your searches, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Your info said full and I only received factory info which I could have received from a vehicle search from Toyota.
Hi Robert,
We sincerely apologize for what happened. I can see that you've reached out to customer service, and we sent you the Title Record of the plate you were searching for. If you need further assistance, please don't hesitate to let us know. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
There's someone else's info that's mixed up in mine. Does this indicate ID theft? How would I correct it? SHOULD I correct it? I need MORE info, but I'm not willing to pay more and more money.
Hi Gem,
We understand that you're looking at getting your information corrected. Please note that we obtain public records from official public records custodians or repositories such as state and local offices, agencies, courts, and departments. Hence, we cannot make any changes to the records we have on file as we are only relying on public records. If you wish to request data removal, kindly email compliance@infotracer.com.
If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
You are thieves! Return my money!
YOu charged my card twice, however you said that full report is for $2.95 but it was limited report, which I got for free before. Your premium report said that it gives the information about the owners, but IT DID NOT! This is related to kids kidnapping! Instead of helping you are making obstacles. Return my money, thieves!
Hello Olena,
We understand how important it is for you to know who the owner of the plates you are searching for is. Please note that the License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
I can see that you've already reached out to customer service and we have provided you with a refund. Please expect the funds to reflect in 3 to 5 business days. If you need further assistance, please let us know. Have a great day ahead, and stay safe.
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I had called to cancel my trial service before I was enrolled in a monthly fee. The man that helped me answered right away and was able to cancel my subscription within 5 minutes. Normally when something like this happens it becomes a bit of a lengthy issue and is very upsetting. I Believe the man helping me was one of the best agents I have ever dealt with. A very kind, fast, and appreciative worker. Hire more like him and give that man a raise! He is helping to give your company a good reputation.
Hi George,
Wow! Thank you for this wonderful review. I'm happy to hear that you're satisfied with customer service. I'll make sure he reads your review; this will surely make his day. If you need further assistance, please don't hesitate to let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was trying to find out service records & possible accidents involving this but have seen nothing on that yet
Hi Rose,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I paid for one report - after advertising free, now it looks like I'll need to pay for a premium report if I want the info I'm looking for
Hi Laura,
The notifications regarding additional fees of $9.00-$25.00 for the Premium Reports are optional add-ons only. We have to pay a fee to access this extra and highly sensitive data, which is not available anywhere else. Nonetheless, you can simply exit out of the pop-up notification, and it will continue to run the search without any additional fees.
Upon checking, I can see that you've reached out to customer service and we have provided you with a refund. Please expect the funds to reflect in 3 to 5 business days. If you need further assistance, please don't hesitate to let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Iam looking to get a copy of a old marriage certificate. Can you help please?
Hi Phyllis,
We understand that you're looking at getting an old marriage certificate. While we are happy to offer instant Marriage/Divorce Records, Death Records, and Birth Records searches, we do not provide birth, marriage, divorce, or death documents/certificates/licenses. We are a public records provider and our system allows you to conveniently look up publicly available vital records information.
Upon checking, I can see that you have already reached out to customer service and we have provided you with a refund. Please expect the funds to reflect in 3 to 5 business days. If you need further assistance, please let us know. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
The person I was trying to find did not show the right name but wrong age the right family
Hi Loretta,
We sincerely apologize if the report you received is incorrect. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I had a pleasant experience. The representative was very helpful.
Hi Donna,
We're happy to hear that you're pleased with customer service. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Dean,
We appreciate your feedback, and we're sorry to hear that you were not satisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315