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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Thought the 7-day trial that i paid for would be just that. Instead, infotracer withheld information i inquired on and forced me to pay more money to access it. Very misleading. Not a good way to operate a business. No one likes being misled or lied to.
Great GReat Great GreatGreatGreatGreatGreatGreatGreatGreatGreatGreatGreatGreatGreatGreatGreatGreatGreatGreatGreatGreat
Hello Mohammed,
Thank you for this excellent review! We are happy that you are satisfied with the assistance you received from Carol. We always value our customers’ experiences and satisfaction, and your review makes us want to work harder.
We look forward to working with you again. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Professional service. My concerns were addressed and I was given the answer to all my questions. I am very pleased with your service.
Hi Inderjeet,
Wow! Thank you for the great review! We're happy you're satisfied with customer service. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Have a fantastic day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I still can't trace person through the sites found
Hello Angela,
Thank you for taking the time to give us a review. Upon checking, I can see that you've already reached out to customer service, and we are sorry that you were dissatisfied with the report. We source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Please know that we are working hard to improve our international search. Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Interesting I have been able to conduct multiple background research for law cases and have been satisfied by the effectiveness of the platform
Hi Johnny,
Thank you for sharing your experience with us! We're happy that you were satisfied with our report and service. We hope that you will also recommend us to others! If you need anything else, please feel free to contact us anytime. Have a fantastic day ahead!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Thank to Neo for helping me find the information I need on the international website. At the beginning, I went to the American website, so I didn't find the information I needed. The service was very good. Thanks!
Hi Su,
We appreciate your feedback and are sorry that you were dissatisfied with the report. I've checked your account and can see that you've created it using our US site and did some US searches. Please let us know if you want to switch your account to our International site so you can do searches in Canada. If you need further assistance, please give us a call or send an email to askinfotracer@infotracer.com. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
They responded quickly and friendly. They provided outstanding support to help me fix the issue I was facing
Hi Alex,
Thanks for the fantastic review! We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you. If you need anything further, please let us know. Rest assured, we're here for you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Customer Relations Officer
www.infotracer.com
+1 833-922-2315
Waste of time without owners name. So your website was a total waste of time and money
Hello Pennington,
Thank you for taking the time to give us a review. Upon checking, I can see that you've already reached out to customer service, and we sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access under the Driver's Privacy Protection Act (DPPA) protection. We source data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
Rest assured, we will be improving our services and become better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Quick and easy search. Found what I was looking for.
Hi Anthony,
Your review is highly appreciated! We're happy that you were satisfied with our service. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. We hope that you will also recommend us to others.
If you need anything else, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Found out the info I was looking for and some things I never knew about.
Hi Kelly,
Thank you for taking the time to give us a review. We're happy to hear that you're satisfied with the information you received. We hope that you will also recommend us to others. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-231
There was title search mentioned in getting me to join but i am looking and there is nothing that I havent already found for free and nothing about the title
Hi Whitney,
We appreciate your feedback, and we're sorry you were dissatisfied with the report you received. We want to turn things around and assist you in getting the information you need.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very accurate very well app would use again if needed to
Hi Diego,
Thank you for leaving us such an excellent review! We are thrilled you loved your experience, and the whole team will be happy to read what you wrote. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. So thank you for your kind words, and we look forward to seeing you again.
Enjoy the Holidays,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
When I put in a license plate number it came back telling me the make/model of the car but not the owner which is what this site is used for.
Hello Jeanine,
We sincerely apologize if we could not provide the owner of the vehicle you were searching for. The License Plate information you are trying to check might be restricted access and under the Driver's Privacy Protection Act (DPPA) protection. We source our data from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
We can confirm that your account has been canceled; our company will no longer bill you. Rest assured, we will be improving our services and becoming better in the future. If you need further assistance, please do not hesitate to contact us at your most convenient time. Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It was an ok experience, I would be more than happy to use them again if the occasion rises again for me.
Hi Harriet,
We're happy you're satisfied with the service and that you will also be using us again in the future. We work hard to meet expectations like yours, and we're delighted we hit the mark for you. Please let us know if there's anything we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Untrustworthy- Does not provide the information that it claims. Once you pay you do not get access to the information.
Hi Brittany,
I'm sorry you couldn't find what you were looking for; please know that everyone is welcome to conduct a quick search.
The Preliminary Search is only a sample of the potential outcomes you might see after subscribing to our services, and it queries people's databases to confirm that the individual is real and resides in the United States.
We would love to turn things around and help you out. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It proved to be very fast. All I had to do is put my name and what state I needed it from. It was that easy and I got my results. Thanks
Hi Bobbie,
Thank you for sharing your experience with the community and us. We're happy you found the information you were searching for and our site easy to use. This is an experience we always want our customers to have, and the entire team will love to read what you wrote. Have a fantastic day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello Jayde,
Thank you for the five stars! I take it that you're satisfied with the service. Please let us know if you need assistance, especially with your searches. Rest assured, we're here to help. Have a great day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I wanted a little bit more information about that person
Hi Regina,
I know how important it is for you to get that information. I would love to help turn things around. If you wish, we can schedule a call the soonest as you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
I look forward to hearing from you! Have a nice day ahead, and stay safe!
Sincerely,
Lovely
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Told me what i already know. I wanted to arrest warrants found.then your site asks for more money to see deeper dive in arrest/ or bench warrants. Scam.
Hi Marcus,
We appreciate your feedback, and we're sorry you were dissatisfied with the report you received. The Premium reports are optional add-on services separate from your subscription. Nonetheless, you can exit the pop-up notification, and it will continue running the search without additional fees. We also want to turn things around and assist you in getting the information you need at no extra cost.
If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Pleased with the info I found and I couldn't have done it without you…
Hi Ivan,
Thank you for your kind words! We're happy you're satisfied with the site and the information you received. We can see that you rated us with a 3, with five being the highest. We hope that you will change your rating. Please let us know if there's anything else we can help you with. Have a nice day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Keaton,
Thank you for taking the time to give us a review. Premium Reports are optional add-on services only that are separate from your subscription. You can exit the pop-up notification, which will continue running the search without additional fees.
We want to turn things around and assist you in getting the information you need at no additional cost. If you wish, we can schedule a call the soonest you are free, or you can reach out to us via email at askinfotracer@infotracer.com. Rest assured, we're here to help you.
We look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Arden
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315