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Verify people online by conducting an instant online background check. Reports may include Criminal Records, Addresses, Phone Numbers, Social Profiles, Court Records, Marriage and Divorce Records, Relatives, Email Addresses, Property Records and more!
Infotracer Reviews Summary
The company has garnered a mixed reputation, with positive feedback highlighting the informative nature of its app and the helpfulness of customer service representatives, who have been noted for their responsiveness and willingness to assist. However, numerous customers express frustration over misleading pricing structures, with many feeling deceived by the promise of comprehensive reports that often require additional payments for essential information. Concerns about the accuracy and relevance of the data provided also feature prominently, leading to a sentiment of distrust among users. Overall, while customer service appears to be a strength, significant improvements in transparency and product value are needed.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I appreciate we were able to look up information related to the safety of our mother. When I requested cancellation of membership no longer needed, InfoTracer processed cancellation immediately.
The title isn't in her name my sister name law bought truck so I dont know why it say sthis
Hi Kevin,
Thank you for your feedback. I’m sorry you're dissatisfied with the information you received.
I tried searching for the information you needed but was also unsuccessful. This may happen if the vehicle is under any of the following conditions:
(1) has been newly purchased/transferred;
(2) hasn't been updated for a long time;
(3) has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Additionally, we source our information from records made freely and publicly available by the state, and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not in our control.
Please let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Fast and effective tool! I recommend this to anyone who needs help locating someone
Hi Steve,
Thank you so much for your wonderful 5-star review!
We're happy that you found our tool fast and effective. It's great to know it helped you, and we truly appreciate your recommendation to others—it means a lot to us. If you ever need assistance or have any questions in the future, don’t hesitate to let us know. We're always here to help.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I was like owning for the person that be car is registered too. I do not see that here
Hi Laura,
Thank you for your feedback! I’m sorry you did not get the information you needed.
I also checked the information, but couldn’t locate anything in our database. It could be that the License Plate/ VIN might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. We source our data from courthouses, white page databases, vital records websites, social networks, and archives. There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. We hope you understand.
Let us know if there's anything else we can help you with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hi Tanya,
Thank you for taking the time to leave us a 4-star review! We truly appreciate your feedback and support.
If you meant to share more details about your experience, we’d love to hear them. Your insights help us improve and ensure every customer has the best possible experience. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
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Hi Fatih,
Thank you for sharing your feedback. I’m sorry you're dissatisfied with our service.
I also checked the information, but couldn’t locate anything in our database. Access might be restricted under the Driver’s Privacy Protection Act (DPPA). There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. Please let us know if there's anything else you need assistance with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
Accepted my payment and as soon as I try to search something my account was still suspended from a while ago which was ridiculously got suspended when I was trying to look up who is trying to follow me
Hello Jordan,
Thank you for your review. We sincerely apologize for the inconvenience this has caused.
I can see that you contacted our customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured, we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Did not receive the info I needed. Listed 30 different addresses but none were correct.
Hello Sam,
Thank you for sharing your feedback. I'm sorry we could not provide the information you needed. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Very good experience i would definitely recommend your services
Hello Anthony,
Thank you for the 5-star review! We're glad the process was simple and you had a great experience. We prioritize customer experience and satisfaction, and your review reaffirms the hard work we put in every day. We truly appreciate your recommendation!
We look forward to seeing you again. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Needed info fast and it was delivered. Cost was minimal. Overall great experience!
Hello Donna,
Thank you for the 5-star review! We're glad we could provide the information you needed quickly and affordably. We work hard to meet your expectations, and we’re happy to hear we met them.
If you need further assistance, please do not hesitate to contact us at your earliest convenience. Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Con job trick me bad you not accurate info over sold your product
Hello Joe,
I appreciate you leaving a review, and I'm sorry our service did not satisfy your data needs. We source data from records made freely and publicly available by state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
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Hello Cheryl,
Thank you for your review. Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out to us at askinfotracer@ask.infotracer.com at your earliest convenience. We look forward to assisting you with any of your concerns.
Have a nice day, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't provide me with the owner vehicle information looking for the owner vehicles address and full name so I can bring them to small claims court
Hello Peter,
Thank you for leaving a review. We sincerely apologize that we could not provide the owner's information for the vehicle you were searching for.
I’ve tried searching for it on my end, but was also unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Hello B g.,
Thank you for your review! Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out to us at askinfotracer@ask.infotracer.com at your earliest convenience. We look forward to assisting you with any of your concerns.
Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Didn't give me the info and still charged me, said unavailable after purchase
Hello Brittany,
Thank you for sharing your feedback. We sincerely apologize that we could not provide the information you needed. Everyone is welcome to do a Preliminary Search on our site. The Preliminary Search accesses people’s databases to verify that the person exists in the United States and is just a preview of the possible results available once you've subscribed to our services.
I have also searched on my end to see if I could help yield the results for the License Plate you were searching for, but I was unsuccessful. It could be that the license plate might be restricted access under the Driver’s Privacy Protection Act (DPPA) protection. This may also happen if the information has been purposely removed for privacy, confidentiality, and security by an individual or the state.
I canceled the account and processed a refund of $2.95. Please expect the funds to reflect in 3 to 5 business days. Your account has also been deactivated, and your email has been removed from our mailing list. Rest assured, we are working on improving our services. Please let us know if there's anything else we can help you with. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
SO far 2 things do not come back with a result 1 of them was a check tow see the results but came back with nothing so that is a fail I'll try another test but need a service with accurate data
Hello Kevin,
Thank you for leaving a review. I'm sorry you're dissatisfied with the report you received. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions that are not under our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I want to turn things around and help you get the necessary information. If you’d like, we can schedule a call as soon as you are free, or you can email us at askinfotracer@ask.infotracer.com. Rest assured, we’re here to help you.
I look forward to hearing from you. Have a great day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
Cheap lousy report thAT CONTAINS VEHICLE SPECS ONLY. NO TITLE INFO. NO OWNER INFO. NO LIEN INFO. NOTHING BUT TIRE SIZE,
Hello Leslie,
Thank you for your feedback. I'm sorry you did not find the information you were looking for. We source data from records made freely and publicly available by the state and local offices, agencies, and departments. Data may contain errors and omissions due to legal state restrictions not in our control.
To learn more about where we get data from, please visit https://infotracer.com/faq/.
I can see you contacted our customer service and were given a refund. Please expect the funds to reflect in 3 to 5 business days. Rest assured; we are working on improving our services. If you need anything else, please do not hesitate to contact us at your earliest convenience. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
I wanted the window sticker did not see a way to get it the experience was just ok. Would have liked more info without paying a premium fee
Hello Thomas,
Thank you for your review. We're sorry to hear your experience was just okay and that you couldn't access the window sticker. Please know that we cannot provide the actual window sticker; however, we can request a complete vehicle history report, which may contain essential information found in a window sticker.
Additionally, the notifications regarding additional fees for the Premium Reports are optional add-ons only. You can exit the pop-up notification, and it will continue running the search without extra fees.
I forwarded a request for the vehicle's history report to one of our research specialists, who will look into this for you. You will receive an update today.
If you have any other concerns, please do not hesitate to contact us. Have a nice day ahead, and stay safe!
Sincerely,
Jehoany
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
This has not given me what i was looking for at all. Im looking for title information, doesnt even say who owns the vehicle.
Hi Emily,
Thank you for sharing your feedback. I’m sorry you did not receive the information you needed.
I also checked the information, but couldn’t locate anything in our database. Access might be restricted under the Driver’s Privacy Protection Act (DPPA). There is no assurance, as found in our FAQs>Data Questions: https://infotracer.com/faq/. Please let us know if there's anything else you need assistance with. Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
It keeps charging me and I have already paid I need this information
Thank you for bringing this to our attention, Julianne.
After reviewing the details, I confirmed that there was only one charge of $1.95 on your account. This charge was successfully processed, and we were able to provide results for the phone numbers you were searching for during that session.
If you have any additional concerns or believe there may be another charge, please call or email us at askinfotracer@ask.infotracer.com so we can further check and rectify the issue.
Have a great day, and stay safe!
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Glenn,
Thank you so much for your review and the 5-star rating!
We’re glad you found the information helpful, especially for something as important as ensuring your mother’s safety. We're also happy that the cancellation process was quick and easy for you. Making things simple and responsive for our customers is exactly what we aim for.
If you ever need our services again, we’ll be here to help.
Sincerely,
Meliza
Voice Of Customer Specialist
www.infotracer.com
+1 833-922-2315