- Browse Businesses
- Guides
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Backed by the National Science Foundation
- Sign up
- Log in
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
Claim Your Business
ME "Hello, Thanks in advance for spending your time. I have had some issues with my electricity company and here are the details: When I switched to this company (5 may 2018), I paid a deposit money. They told me then, that I would receive a check for this money after a month and a half. I contacted them as the time came when I did not receive my check, and they told me to wait longer. Foolish of me for believing them, I waited. This happened a total of six times. They constantly gave excuses and wasted my time. In my last attempt to resolve the issue with the company, I spoke to the supervisor, Christian (15331) and he said just about the same things. I waited for all the time they told me to wait, and i still did not get my check. This is unfair. When they are the ones asking for the deposit, i do my part and give it to them very quickly, but they seem to fail to do the same for me. Please give me information as to what I can do, or kindly redirect me to people who might be of assistance. Thanks again for your time."" INFINITE ENERGY SAID: "Dear Murat, Thank you for contacting Infinite Energy! Typically refund checks are mailed out 4-6 weeks from your final bill due date, which was 06/29/2018. A refund check in the amount of $213.19 was mailed on 07/30/2018 to address 24333 CINCO TERRACE DR, APT 532, KATY, TX, 77494-2668. Has this been received? We have not received any return mail. Please advise. If you have any additional questions, please email us or call *******489. We are available to assist you Monday through Friday; 7 a.m. to 6 p.m. CST. You may also visit our website at www.InfiniteEnergy.com." ME "Nicole, You (your company) always tell the same lie "aaa the check didnt come let me quickly send another one" youre wasting my time and money. You did this many times on the phone. This isnt fair at all. When youre collecting the money, you do it instantly with credit or debit cards, but when returning it, you waste time with checks, and dont even send them! I wonder how many people you have done this to in America, where you dont pay people on time or at all! Companies like yours needs to have their licenses taken away. You are putting people in bad situations. Murat Han Independent Journalist Member of Pen America"
ME
"Hello,
Thanks in advance for spending your time. I have had some issues with my electricity company and here are the details: When I switched to this company (5 may 2018), I paid a deposit money. They told me then, that I would receive a check for this money after a month and a half. I contacted them as the time came when I did not receive my check, and they told me to wait longer. Foolish of me for believing them, I waited. This happened a total of six times. They constantly gave excuses and wasted my time. In my last attempt to resolve the issue with the company, I spoke to the supervisor, Christian (*******) and he said just about the same things. I waited for all the time they told me to wait, and i still did not get my check. This is unfair. When they are the ones asking for the deposit, i do my part and give it to them very quickly, but they seem to fail to do the same for me. Please give me information as to what I can do, or kindly redirect me to people who might be of assistance. Thanks again for your time.""
INFINITE ENERGY SAID:
"Dear Murat,
Thank you for contacting Infinite Energy!
Typically refund checks are mailed out 4-6 weeks from your final bill due date, which was 06/29/2018. A refund check in the amount of $213.19 was mailed on 07/30/2018 to address ******* CINCO TERRACE DR, APT 532, KATY, TX, *******-2668. Has this been received? We have not received any return mail. Please advise.
If you have any additional questions, please email us or call *******489. We are available to assist you Monday through Friday; 7 a.m. to 6 p.m. CST. You may also visit our website at www.InfiniteEnergy.com."
ME
"Nicole,
You (your company) always tell the same lie "aaa the check didnt come let me quickly send another one" youre wasting my time and money. You did this many times on the phone. This isnt fair at all. When youre collecting the money, you do it instantly with credit or debit cards, but when returning it, you waste time with checks, and dont even send them! I wonder how many people you have done this to in America, where you dont pay people on time or at all! Companies like yours needs to have their licenses taken away. You are putting people in bad situations.
Murat Han
Independent Journalist
Member of Pen America"
Infinite Energy has made an art form of discretionary fees, surcharges, add-ons, service charges, etc., etc., etc. resulting in the highest monthly electric bills you will likely ever see in your home.
We all have choices in electric providers. Infinite Energy should be your last choice after you have tried everyone else if you value your hard earned money.
Gain trust and grow your business with customer reviews.
Is this your business?
Claim your listing for free to respond to reviews, update your profile and manage your listing.
