Indie CampersReviews 67

I am astonished that a company like this can still be allowed to be in business! Trust the reviews, can only recommend to not ever rent a van here!
The fact that there's no actual phone number to call them, only a WhatsApp number, already says it all. That's unacceptable for a company that rents out cars. We picked up our van in the south of Portugal, excited to start our roadtrip up north. On the way, lights started showing and the dashboard flickered a few times. But we thought all was okay. Until the next day, when the car didn't start anymore at all. Through WhatsApp, Indie Campers advised us to ask someone nearby to help us jumpstart the car with cables. We did this but it didn't help, the problem was way more serious than that. They then suggested us to tow the van to a mechanic nearby, which would be at our cost. We refused and demanded a replacement vehicle, and that's when the radio silence began. No support, no replacement car, no intention to solve the problem. We had to rent a normal car elsewhere to make it to our destination in time. More than a month later and we still have no news, no refund, no deposit back. Nada. What an absolute sh**show of a company. Absolutely avoid at all cost and save yourself some headaches and ruined holidays. If there's any initiatives to get this company out of business, I'll sign it!

My experience with this company took me across multiple Australian locations, and it quickly became clear that the issues here are systemic, not isolated. I'm still owed a substantial amount of unpaid overtime, despite numerous attempts to resolve it. Many of my colleagues are facing the same situation. Raising concerns about these issues was met with resistance. Despite Australian employment laws clearly covering these matters, the company acts as if they don't apply to them. When I stood up for my rights and those of my colleagues, I faced retaliation instead of support. It's a toxic culture where speaking up comes with consequences. The ground-level staff were dedicated and hardworking, but their efforts were constantly undermined by poor decisions from management. The working conditions were appalling — cleaning vehicles in unsafe, pest-infested areas with no uniforms, no proper safety gear, and no shade, even in the heat of summer. For a global company, this is unacceptable. One particularly troubling instance involved a break-in at one site, and yet we were still expected to go ahead with a booking just hours later, with no regard for staff safety. The fleet was in disrepair — many vehicles had faulty cruise control, unreliable batteries, and serious mechanical issues. These were knowingly rented out in unsafe conditions. Customer service, advertised as available 24/7, was practically unreachable in critical situations. Both employees and customers were left stranded without assistance. Visa violations were also a serious issue. Staff were placed in full-time roles under visas that didn't permit such employment, which has been reported to the relevant authorities. Customers were frequently charged excessive fees for minor damage, far beyond actual repair costs. This seems more like profiteering than fair business practice. This company has also been known to pressure customers to remove negative reviews, but you don't have to look far to find countless stories from former employees and customers on Reddit and Facebook, all pointing to the same issues. At one location, the entire team resigned on the same day — a clear indication of how toxic the environment had become. That's not something that happens in a healthy company. I strongly advise against working here or renting from them. If you value your rights, safety, and peace of mind, stay far away from this company.

Nothing works in this car except the engine... it's not a house on wheels - it's a barn on wheels... I also want to add that we were given dirty bed linen, which is why we sleep in sleeping bags. Autonomous heating only works when the engine is on; this is a consequence of the fact that the battery has been in need of replacement for a long time; it has simply used up its resource. When the engine is turned on, the timing belt makes a lot of noise and prevents us from sleeping, our engine also interferes with the sleep of the surrounding people on the camp site, which is why I have to constantly look for a place at the maximum distance from others...

Heel slecht!
Camper gehuurd in Faro. De mooie foto's online staan in schil contrast let wat je uiteindelijk krijgt van camper.
Onze camper zat onder de schimmel en was gewoon oud - versleten en kapot. Ik zou beschaamd zijn deze te verhuren.
Na veel zagen een andere camper gekregen.
Helaas onze week vakantie helemaal verpest door dit bedrijf!
De camper was opnieuw vuil afgeleverd (vonden spullen van de vorige, etensresten, schimmel ijskast…), terwijl wij EXTRA hebben betaald voor een gekuiste camper + vele zaken waren gewoon stuk!
Warm water kapot, lekkende douche (hierdoor alles nat), kasten die niet sluiten tijden het rijden (gevaarlijk), overal was er ducktape aanwezig om zaken te maken!
Waardeloos. Slechte klantenservice. Lachen gewoon met de problemen. Bieden dan een compensatie van 80 euro aan. Dit terwijl we 1000 euro betaalde voor een camper en die niet eens werkte naar behoren! Zelf de banden en ruitenwissers waren niet meer conform om te gebruiken op openbare weg
De werknemers van Indie zelf in het depot waren beschaamd de campers af te leveren….
Bespaar ellende en boek ergens anders

I think indie campers need to take more pride in the hygiene and cleanliness of their campers. The RV was filthy. My partner and I had to deep clean it, the AC vent and the other vents were covered in so much dust like it hadn't been cleaned for years (and that's no exageration) oil grease splattered all over the blinds and walls near the window, people's belongings from how ever many trips ago. Including dirty socks, hair, sweet wrappers and dirt under the mattress of the bed. The shower drain had hair from again the previous trip. The toilet hadn't been cleaned, pee stains around the seat and drips down the side and bottom of the toilet. The waste pipe hadn't even been disinfected from the previous trip, my poor partner had to deal with the stench and appearance of other people's waste before even the first attempt of doing our own. Microwave had splatters of food inside. The bed linen which we had paid for in a package had stains all over it (please don't give customers stained linen and think this is acceptable, it's gross and unhygienic even if it had been washed, just buy cheap new bedding and don't cut corners because it doesn't look great for your company). Honestly it was as though the RV has just been dropped off from the previous trip and the keys handed straight over to us. Also we had to sit outside the office and wait over 2 hours just to be seen and to collect the keys. So by the time we got the RV and had to get all the cleaning supplies and new bedding and find a camp site, it was so late at night and we were just exhausted and not really what we wanted on our first day. I work in hospitality myself and the whole set up from the customer service to the cleanliness to things not operating as properly as they should. It was just a massive let down after planning/booking our month long road trip and putting our trust into this company. We still had a great trip and I wasn't going to let that ruin it for us but it's not great service and I just want to make other people aware who are thinking of renting from this company. There are much better companies out there.

With one word: a NIGHTMARE. A total disaster: the van broke due to lack of ordinary maintenance and after that moment nobody was able to support us in any way, nobody was willing to take accountability. We were completely left alone with a broken vehicle (not because of us, but even in that case it would be wrong, especially because we paid for the extra insurance).
The negative online reviews are true: as soon as you have any kind of little issue, your are left alone and you lose holiday time.
A tip: be sure to travel with good and positive friends, who are able to cheer up the mood.
Check-in: This is not a check-in service. People who work in the pick-up centre should be able to give the right informations, help you in any possible way and they should care about the customer. Nicer people would be great.
(PS: we had to change the first van with another one, and they asked for another 500€ deposit...)

Their campers are of very poor quality and when you need help (because something will 100% break in these low-quality campers) their costumer support is terrible.
They will only provide you with google-search links on what you have to do without doing ANYTHING themselves.
Save your vacation and DO NOT RENT FROM THEM!

Indie Campers is unfairly holding up my money!

This is a story of injustice and an unacceptable customer approach.

In short - We had a flight cancellation due to a threatening attack by Iran on Israel. We had a hard time communicating with INDIE and faced some inflexible and fixed approaches to our case, although it is an extreme case that was not under our control!

After all - I had to replan and reschedule everything from scratch.

Unfortunately, there were 700 Euros differences in the price - I was refused to get any of it nor to get it back as a voucher! On top of that because of minor damage, they charged us 500 Euros instead of subtracting and although we had premium insurance (we tried to use all the money that was left on their side!)

On the last day of my trip, I found out that the amount was being documented literally as a "refund" on my Indie account but only visible to the customer service staff - I was shocked. They don't want to release our money!

They are so aggressive and abusive and will do anything to get your money.

Be aware your holidays can turn to a nightmare in few seconds.
Team is nice but the company isn't. Motorhome poor furbished and engine failure and repair at YOUR cost.
Engine: I had to pay for the maintenance of the engine in a garage as some lights starts to appeared on the dashboard. The company doesn't cover for the engine maintenance but want it same as we took it or they charge you. Imagine when it arrived day 2 of the holidays when I wasn't responsible for this. Surely the unlucky of the 5 last people however my bills went way up and even the "Customer service" refuse to pay for the repairs.
Furniture: sleep 6 but only 3 outside chairs, a small outside table 50 by 70cm, 2 plates of each, 2 spoon, a coffee maker for 1 person, the bedsheet didn't cover the full bed, the second bed didn't had the bedsheet or the duvet. No adaptador for legal camping plugs. Heater works 1 on 2 and never when plugged to electricity. Blackout or mostico net didn't work so had to maintain them down with headphone cable. Water pipe to fill the tank is 2m long! Just a joke at the moment of using it. Never see so little investment in the furniture make you holidays enjoyable.

Indie Campers is the last company I recommend to have a nice relaxing time. All the extra of the motorhome is at your financial cost, the furniture make your day to day miserable and the engine maintenance poorly done hby them will be added to your invoice at the end of the holidays with no way of see it back.
Be careful with this legal scam.

Hired a camper in Spain, and the actual experience at the time was great.

However, 3 weeks after our return, I suddenly received an email that head office had reviewed the returns pictures, and had charged us almost £2,000 for damages.
After investing a lot of time fighting this, I even received a call from a guy at the hiring site who 100% agreed that there was no damage, and that this was clear even in the photos that head office had supplied.
Eventually, this charge was reversed, but despite promises no apology or compensation was received.

Unfortunately, we did not learn our lesson, and did not cancel the card. Another couple of weeks later, I received an email that we had incurred a fine in Belgium during our hire.

It took me all of about 5 seconds to note that the registration did not match, and this also occurred 2000km away from the hire location, when our return mileage was about 300!

Do *not* hire from this company or it will just start a chain reaction of frustration and charges.

I would like to file a serious complain about our experience with indie campers. The camper was literally a wreck. There were so many damages at the camper that it should even not be used anymore. Every window screen was not useble, we could not open the window on the roof, the sticker on our license plate was unvalid, there was a blancket to cover up the front windows missing. Even our battery for the living area was BROKEN? When we stopped driving or plug the camper out, our refrigerator immediately stopped working. How is this possible with a camper that you let people use? We hired what was on the website, A GOOD WORKING CAMPER. We spend so much money on finding places with electricity because the battery of the camper that you gave us did not work. We were willing to let this all go by but now we get an email that we should pay an EXTRA 2000€? This is serieusly a scam.

Everything about this company screams scam. We rented a campervan in Scotland from a woman through indie campers and 22 miles into the drive, the clutch blew which is impossible for us to have done ourselves. This is a rental vehicle where the clutch gets hammered all the time. When we were stranded on the side of the road, Indie campers support, despite their insurance claiming 24/7 roadside assistance, told us they couldn't help and left us to fend for ourselves. They charged the full security deposit amount of $3700 without telling us anything about the investigation, without providing us with any information about the costs. Zero communication at all. They do not care about customer service, they only want your money. Do yourself a favour and book with ANYONE else.

Before renting from Indie do yourself a favor and run a google search for: "Campervan damage scam".

My experience:
The trip was great. The Campervan was new and clean. Some parts of it were quite flimsy and not up to the rigors of rental van life (window shades, screens, sliding window stuck). The van I rented is advertised as sleeping/sitting 5, but the 5th seat is a joke and very unsafe. Sleeping for 5 was tight as I expected and prepared for by bring a tent. It would sleep 5 with small kids decently.

Checkout and check in was smooth and the folks working there were very helpful and friendly.
Also when I used chat to extend my trip by a day, the service was friendly and easy.

Then the damages:
I put a crack in the rear bumper.
When inspecting the rear bumper I noticed that it was made of extremely (think egg carton) cheap plastic. This plastic could not cost more that 50-100 CHF. I would guess that Indie installs these to ensure the cost of replacing bumpers is as cheap as possible. (They have a stack of them in the pickup location against the wall).
The charge to me? 1900 CHF.
The BS line was that it takes days to repair and I need to pay for the labor and they days the vehicle is out of service.

Well the camper came with a damaged mirror (obviously some other sucker paid for the camper being out of service) and the camper in front of me when return mine was being checked out with a damaged bumper.
So how many 1900 CHF collections to do they make on each 100 CHF bumper? Im guessing as many cracks untilthe bumper is no longer functional. ~8000 CHF per 100 CHF bumper.

Nice side hustle.

So beware.
Don't trust me, do the google research for yourself.

I rented from them in Iceland and regret it. They have terrible customer service and their vans are broken down. They don't care at all. Avoid at all costs.

Don't be fooled by the name, they're not hip or reasonable. They rip you off and tell you lies. Unfortunately, we had damage at the top of our van, which is not insured even if you buy the premium insurance. Indie campers charged us 2400 euros, twice as much as would be reasonable, thereby making our trip truly miserable. It overshadowed the fact that the van would stink of sewer for the first half our every time we took off, while we made sure everything was emptied, and the fact that the extra kits that we purchased were far from complete.

Nasty experience.

I recently had the misfortune of booking with Indie Campers, and it turned out to be an unmitigated disaster. From the moment I picked up the camper in Vienna, the experience was plagued with issues that left me feeling frustrated, disappointed, and completely ripped off.

Vehicle Condition and Delivery:
Upon picking up the vehicle, it was clear that the camper's condition was far below the standards promised on their website. The car had a broken table, reeked of cigarette smoke, and had windows that wouldn't open. It was evident that the vehicle had not been cleaned in a long time. Despite my complaints to the site manager, Nelson, who started repairing the vehicle right in front of me, the camper was delivered two hours late. To make matters worse, every time I turned right while driving, the kitchen drawers flew open, posing a serious safety hazard.

Customer Support Failures:
When I reported these issues to customer support, I was initially promised a follow-up call that never came. Another representative, Angelo, assured me of a partial refund and a follow-up email, neither of which materialized. The lack of response and accountability from Indie Campers' support team was beyond frustrating.

Misleading Protection Plan:
We upgraded to the Premium Protection Plan, which supposedly capped our liability at €199. Despite this, upon returning the vehicle, I was shocked to see a charge of €5,268.05 on my credit card. When I inquired about this charge, I was told it was for damage to the top panel of the back door, which supposedly fell outside the protection plan's coverage. This explanation was not only misleading but also directly contradicted by the terms of the protection plan.

Poor Communication and Resolution:
To add insult to injury, communication from Indie Campers was inconsistent and often in Portuguese, despite previous correspondence being in English or German. My detailed emails explaining the situation and requesting a refund were met with generic responses that did nothing to address my concerns or provide a satisfactory resolution.

Final Thoughts:
My experience with Indie Campers has been nothing short of a nightmare. From the subpar condition of the vehicle and the abysmal customer service to the misleading protection plan and unjust charges, this company has proven itself to be unreliable and dishonest. I strongly advise anyone considering Indie Campers to look elsewhere. Save yourself the stress, frustration, and financial loss by choosing a more reputable and customer-focused rental company.

Waiting almost 2 months for a refund that was made as per their policy; incorrectly referred back and forth between their support team and the host. I was still charged a a full service fee despite the poor level of service I received. Complaint now in to get an appropriate outcome.

We rented a van from Indie Campers for 30 days. During the rental period, a minor damage occurred on the side of the van, which two independent assessments estimated would cost about €1,000 to repair. However, Indie Campers issued us an initial invoice for €2,400. Although we found this amount to be excessive, we accepted and paid it, hoping to settle the matter.

To our surprise, we received a further demand from Indie Campers two weeks later. After a re-inspection, they recalculated the same damage, this time for €4,000. Without any warning, an additional €1,600 was debited from our account. This additional charge was made even though we had already reached an agreement on the damage costs.

Additionally, we discovered that a significant restriction of the insurance policy was hidden in a hard-to-find section of Indie Campers' help page. This restriction was not mentioned in any official documents such as the rental agreement, insurance information, or general terms and conditions, and no document referred to a help page. This appears to be a deliberate tactic to obscure important contractual details, which in our opinion violates the German requirement for transparency and thus may not be legally permissible.

Our experience with Indie Campers was extremely disappointing and costly. We strongly advise against booking with them if you do not want to face unexpected and unjustified demands. We are now considering taking legal action. Please think twice before doing business with this company.

I would never rent again from INDIE CAMPERS. The insurance is totally inadequate. Indie Camper aligned itself with a Swedish insurance company, Omocom, in which we paid $400 for 1 week of (what we thought) full coverage insurance. We had a minor fender bender in Aix en Provence. We hit a parked car due to the malfunction of the backup camera in our van. I took pics of the dent of the car (the camping van had no damage) and the license plate. The van owner then contacted Indie camper and was told that the hit was not covered since Omocom, being a Swedish insurance, would only cover any damage to us and our vehicle, not the injured party. Sweden is a no-fault country, but France is not. This is irresponsible on the part of Indie Camper. Additionally, the owner of the camper van, did not realize that his vehicle insurance only covered himself and his girlfriend as drivers.
What would have happened if this was more than a fender bender? We would have been liable everything we own. EVERYTHING!

Indie Campers is an awful company, and I would not recommend using them for your vacation. For starters, we are currently being charged a large amount of money for damages for a broken cosmetic piece and have not been provided with an itemized receipt for exact chargers. In addition, we weren't notified of the damage when we returned it, but 2 weeks later.
The camper that we rented was in bad shape to begin with and we had numerous issues with different parts of the RV. 1 The shower door was installed upside down, so we couldn't use it at all on our weeklong trip. 2. Numerous pieces of trim were coming off/had already fallen off in the kitchen and bedroom. 3. The Table to Bed... yeah, it was broken. We had to go to a hardware store to get tools to fix it ourselves so that we could use it properly. 4. The catch net for the bed on top of the cab was missing pieces so we couldn't use it. 5. It hadn't been cleaned properly and we found a collection of breath mints under the table cushions. 6. Multiple cabinets/drawers magnets didn't work, or they just didn't properly close. 7. We had old unwashed bedding left in the closet that we had been told was clean. The multiple pieces of hair and smell of them told us otherwise. 8. The outside of the RV was pretty beaten up. 9 The hoses provided were NOT LONG ENOUGH. Talk about gross. Yes, we understood that we would have to clean our tanks, but the hoses should have been longer to assist with the process. Finally, number 10. We were told we could adjust our mile package when we were on the road. We contacted them to try to adjust, and guess what... That was a lie! What a fun time trying to connect by phone and being told that no one on their USA side of operations uses a phone. I've seen multiple people say that they had to talk to support through WhatsApp.
Overall, Please Do Not Use this company.