Indie CampersReviews 67

I usually rent from other companies but went with Indie because of the price. The Four Winds camper was new and in nearly perfect condition and the staff in Seattle were knowleable and very helpful. I don't like that you can't make changes via the phone but luckily, everything went smoothly during my 17 day trip.

Don't rent with indiecampers! Please save yourself a lot of misery, money and stress. They transfered money from my credit card 6 times and when you contact them they are not responding. Me and my legal team are still trying to get the money back. Also the gass tank was leaking. That's f+cking dangerous.
The vans are old and dirty. The customer service is horrific. I waited 3 hours at check-in. It is very expensive. DON"T DO IT!

Awful company. First the van they rented us the roof was broken, staff members said this was fine and nothing they could do and to just get on with it. We said this was not good enough and they found another van. The van they gave us the water was not working correctly so no water throughout the trip. On the trip a car drove into us when parked and scraped the car. We contacted the on trip services team, who were not helpful. Took hours to get a response and the telephone number given just said to email. Once returning the van to the depot the van was checked and the damage looked at. This was agreed we would pay the €199 excess as per the premium policy. This was communicated verbally and by email. Two days late I billed €1600 for an additional damage. Even though this was photographed on the drop off date. I have been told this is below the door line even though when reporting the damage I was told via what's app this was not and was sent a diagram of the door line on a template van. I have contacted indie campers since and they are saying this is in the terms and conditions. No where on there website does it state where on the van the door lines are. The van was checked at checkout so staff must not be competent to check vans if damage was missed.
Do not use this company or the Venice depot. Staff have no idea what they are doing and are not checking in and out vans properly, no check lots are used they just take pictures on smartphones and lie to you. Still disputing over email. But a bad end to our holiday.

I hired a motorhome with Indie, traveled from my country with a whole itinerary, but upon arrival in the US, I was surprised with the extension of the motorhome delivery, and they also did not deliver on the scheduled date. As a result, we were stuck in Chicago for three days with two children, getting wet in the rain while waiting for the agreed-upon day and they did not respond. They even said they would refund the hotel, but today, after 2 months, they always have an excuse and no sign of our money. Be careful, as two vacations can be as frustrating as ours was.

Worst rental company ever. Office is in a junkyard far from the airport in Split. The vans are in terrible state, broken parts (front car lamp, window fixtures, cooking gas knobs), the battery died out on our first day, issues all over. We spent three days trying to fix the problem taking the van to several repair services and had to incur the cost of repair on our own (850€) and we have not yet received the refund. The 24/7 road assistance is a complete lie. The phone service they offer is a Whatsapp chat bot from a different country offering vague and late responses that don't fix your problems in an emergency situation. Upon check out, we found the office empty, with several vans left open and in a similar state to the one we rented. Nobody was there for the check out, a hand written notice on the office door with a phone number of a worker that had left to Portugal on holidays. Please do not use this rental company as they are likely to ruin your holidays.

At the first stop at Zion National Park, after the retreat at Las Vegas on August 14 we bitterly ascertained that in your Camper:

The sink of the bathroom does not dispense water while the shower and the sink of the kitchen is.
The water heating system does not work; the gas system starts and after a few minutes it goes in block because the pressure valve is broken (verified by Indie Camper Salt Lake City)
At certain times of the day, water comes out of the floor under the bed.
The RV door lock is defective and does not lock the door.
The steering wheel has no convergence and pulls dangerously to the right.

Zero Assintance in 11 days

LG

The camper van electrical system failed after one day; no power to living area without external hookup. This meant no lights, no running water, no flush toilet, no hot water, no heat. They told us to take it to repair shop 125 km away, not knowing how many days of our vacation would br lost. Or we could only use camp grounds with electric hookups and they would reimburse us. After many emails and sending receipts, they only reimbursed for half the campgrounds, and no reimbursement after we lost full use use of the van, no reimbursement for lost vacation time, or inconvenience of no electrical power to van while underway. The promised reimbursement of camping fees, but did not reimburse in full. Communicating with indiecampers was only through whatsapp during the trip, and only through emails after returning home. No phone calls to a live person. Recommend not using this company, if any problems come up, you are on your own.

1 star is too much for a ruined holiday. Left stranded in Italy until midnight with a child, paid for a service that wasn't recieved, extra charges we wernt told about. Van was a discrase and not fit for purpose. Customer service useless, wrong documents sent. I will be seeking refund and going to the media if not resolved.
Do your research before using this company, DO NOT reccomend

Not clean. Looked like the inside wasn't touched after previous rental.
Hair and debris in shower drain (gross - see photos!)
Half used and half melted bag with ice still in freezer.
Tampons in bathroom vanity. Kitchen toys in cupboards.
No dish wash liquid or a tea towel provided (surely that is a "basic" provision).
Clearly functioning hot water supply was not checked pre departure.
Bottom drawer fallen apart and pushed back in so not usable.
Shower sliding "door" (a flimsy piece of plastic) doesn't stay closed.
Tap handle kitchen sink keeps falling off.
No water to bathroom vanity.
Discharge hose had no end cap (resulting in flexy hose jumping out of the sewer discharge - gross!)

WORST OF ALL; no hot water for the entire trip so no hot showers and having to boil water to do dishes.
To add insult to injury, absolute sh.i.t support!
We were not told up-front that the support phone number is actually a whatsapp number so after calling for two days we rang the rental office to found this out.
Once we contacted support via whatsapp, we we're given links to some YouTube videos as if we're a bunch of idi.o.ts but no resolution as to how to fix the hot water supply.

DONT USE THIS PLATFORM!
They ripped me off, I reserved a van, when I finally got to the van renter, he didn't want to give me the van until he doesn't get an approval for safty deposit from the company (yes he was stupid, it is part of the terms of the platform) we spent 3-4 hours trying to get support from the company, when they answered on phone they told us to talk with the chatbot (what the hell?!?!) and they didn't help. So in the end I didn't take the van but the money I spent for the rental did not come back to me as this company doesn't have any support that works! They can drive you mad on chatbot, hang up to you so you need to start all over again and just getting you so frustrated so you gonna give up on your money. They are thieves, not less.

We contracted to hire an Atlas 5 for 3 weeks. P/U Munich; D?O Milan.
Initial queries regarding an extra driver, additional bedding and so forth, were directed to 'Ask'/Help' contact page as instructed.
Lack of response led to further inquiries, automated responses - clearly AI generated and directing us back to FAQ page. Unhelpful in the extreme.
Eventually received a phone call which resolved that singular issue re booking.
Arrived at collection point - outer reaches of Munich, extremely tricky to get public transport to - to discover the vehicle we had contracted for was absent. Instead we were offered a 'similar' vehicle. I know this is common when renting a vehicle, however the vehicle we were offered was in no way equivalent & in fact a long way short of what we had booked, paid for & therefore contracted to rent.
The list of defects is extremely long & I wont post them here - other than the absolute joke of the toilet: the handle to the external door (for emptying the cartridge) was broken, hence the door could not be opened, hence the toilet was unusable. The solution offered? They gave us the broken handle to take with us.
BTW - I have many, many photos of the defects if anyone wishes to dispute my claims.
Suffice to say that the gentleman dealing with us had no response to our queries about how the multiple defects might be remedied before we left the depot, essentially shrugging his shoulders & indicating 'not my problem'.
Overall an absolutely woeful, unprofessional and unethical company.
Multiple issues arose during our 3 week hire, including a leading roof, inability to open the windows in Venice's heatwave due to broken insect screens, and an atrocious smell emanating from the greywater tank which we flushed multiple times to no avail.
Indie Campers did not respond to contact from us AT ALL for the duration of our trip.
Upon returning our vehicle to the Milan depot the representative was heard to say 'this camper is a f...g piece of sh1t', which neatly sums up our experience.
He also instructed us to take our own photos and videos of the vehicle conditions because - 'sometimes my photos get changed'
I am not surprised to see that many complaints about this company are current and involve allegations of various breaches of consumer law in multiple countries, confusing contracts, unexpected & unauthorised charges & deductions from people's account, inept and rude representatives. The company, and its representatives, make it exceedingly difficult to register (well-founded) complaints, and regularly seek to remove poor reviews.
We have- as yet - not been offered a partial refund or recompense for the failure to provide the vehicle contracted, nor the inconvenience of a vehicle that was not fit for purpose. We won't hold our breath.

I dont recommend this company. I rented a Nomad Van for 3 days

First they delayed the delivery for 2 hours, which had to make me change me entire plans. After that they delivered the van without the Toll tag slip and no kitchen kit... I had to go do IKEA to buy everything for the van.

During my trip we had a accident while parking, and it damaged the back of the van, but just one fiberglass part that doesnt cost a lot. They literally charged us 1050 euros for the damage. A small part in the backthat doesnt cost more than 100 euros. When i asked the staff to review this they said they couldn`t do anything about because it was just a form with preselected prices that they had to fill and that i should email the customer service.

Well... I did that but they just replied saying that they could have charged me even more... Like if they were doing us a favor after being late, not being ready etc etc...

Worst experience i had with camping vans.

An Appalling Rip Off
I hired a campervan from Paris depot. The staff were very friendly… although at the start I saw the van I was renting had been very badly treated. They did not have an alternative and as my elderly disabled friend I was taking on her final holiday was distressed I took the van.

The problems started within a few miles of the depot. A day before I was due to return the van the engine started smoking badly and I had to get my disabled friend out of the van and home. I contacted indi campers and they did not get back to me. During the two weeks we encountered all of the following problems:

Fridge did not work
Hob was dirty
One window wiper
Plastic Trim fell off the roof which we kept for evidence.
Bed in ceiling refused to stay down
Bedding we paid for was ripped
Only two of the 7 window blinds worked had had to be gaffer taped into place.
The shower was dirty
The toilet leaked
The first gear jumped out of place.
The engine smoked so badly we had to abandon the van
Indi campers then charged a further 700 pounds.

The customer service reps were unhelpful and refused to reimburse us for the days we were told we would have to spend at a garage getting things fixed a day after we hired the van.

This company is a total rip off.

When I went back to the depot to pick up my car I met two Australians who had many of the same problems but had returned their appalling van three weeks early! They had been told they would not get a refund.

Since I still have the van and reading of many similar experiences I have decided to keep the van until I am fully reimbursed for this terrible experience.

Update on the previous review.

Indi Campers took a further €2000 from my bank account even though the camper van was unusable. They agreed to fully reimburse me if I took down this review and handed back their camper.

I received no reimbursement. They took back the van and we do not have an address in the UK where we can initiate a small claims through the court.

When they took the van they did so without me being there and accused me of damaging the van without providing any evidence.

I cannot stress how appalling this company is. There is no legal recourse, no customer service and once they have your credit card details they can take as much as they want whenever they want without once giving an invoice or explanation as to what or why they are taking money from your account.

WARNING! DO NOT RENT FROM THIS COMPANY!
This company put my sister and i in danger while we were traveling from Denver to Utah and back. The things which were promoted by this company such as the toilet, shower, electronics, ALL MALFUNCTIONED and there was NO USER MANUAL in the vehicle which is ILLEGAL. The key fob would often not register with the van leaving us in the middle of nowhere unable to start the van. The customer support was NOT SUPPORTIVE and DID NOT COMPENSATE for our horrible experience in their van. They charged me extra for the propane that we DIDNT USE, they charged me for a PRE-INSPECTION which if performed properly we would not have been in the situation we ended up in. They continued to charge me FULL PRICE for the trip regardless of the inability to use the services advertised and putting us in danger. I will continue to pursue this company for falsifying information to make a sale.