Indie CampersReviews 67

All was supposed to be included got off the plane made are way to the camper delivered to us in a burnt down hotel parking lot, found out no sheets no kitchenware no propane a ducted taped window half a tank of fuel,host name is William camper nothing like the photos or contract that was submitted

I rented the Nomad campervan in Milan and went to the Dolomites and loved it! I think a camper is the best way to vist the area and the Nomad was great

I am here to share the utterly disappointing experience I had with Indie Campers during my recent rental of a camper van in Italy. I hope that by sharing my story, others can be spared from similar mistreatment and avoid this company at all costs.

So, I rented a campervan in Italy for several days. Before departure the whole inside and outside van was meticulously inspected by me, my partner and the depot staff at Venice Indie Campers. All good. Upon our return the staff came to inspect the inside and outside of the van. Again, me and my partner were present all the time. He took several photos and reported that everything was as before and we should receive the deposit money back within a few days. Then 4 days later to my surprise, Indie Campers charged me a total of 1.673.68 Euros for the following damage: AWNING MAIN STRUCTURE SCRATCH LIGHT (510CM) "upon vehicle return, damage(s) were identified that were not present at the time of the vehicle delivery. The customer is held liable for these damage(s) according to the Terms and Conditions...". A component we never even utilized throughout our entire trip, let alone damaged, and now we are reliable for it.

It's absurd to hold us responsible for damages we did not cause, especially considering we had diligently adhered to their protocols during both the pickup and return of the vehicle and also received the confirmation of the staff that everything was ok. I am now waiting to hear from the Incidents and Complaints department, which according to the staff at the webchat can take up to 48 hours.

Clearly, this is an extremely dodgy company that abuse their clients by taking advantage of them. Meanwhile, I find myself overseas with minimal credit left on my card, anxiously awaiting their communication to resolve this unjust matter. I am feeling cheated and taken advantage of. It's evident that they have no qualms about exploiting their customers and shirking accountability for their own oversights. This experience has not only left a sour taste in my mouth but also serves as a stark warning to others considering renting from this dubious company.

DO NOT USE THIS COMPANY FOR YOUR RENTAL!
Provided a camper van that did not have a functioning shower. The bed continuously collapsed because the frame has not been made to fit. When contacting support to try and fix the shower I was told I would have to take it to a repair shop so they could try and figure out what was wrong. I don't know how on earth I was provided a camper with a non functioning shower in the first place. I have contacted their complaints department and when I suggested that the extremely low offer of compensation they made was insulting and not even close to the amount of money I have had yo fork out to change accommodation plans they have now just ignored me. You call their hotline and you will just be told to email.
Not worth the extremely large amount of money I paid to hire a van from them.

We hired a van from Brisbane to Sydney from 19th to 30th December 2023.

On arrival, we were charged a security deposit of £1,743 from the card provided.
We were then charged a further £890 from a card I had not authorised to be used (so £2,600 in total!)

I was told that the initial deposit of £1,743 would be refunded by £1,300 to represent the correct deposit of £443 immediately by the finance team.
I was unaware of the second deposit until I tried to use my credit card and was dismayed & highly embarrassed that my purchase was refused!

Indie Campers still had £1,743 of my money over Christmas & New Year, which meant that we couldn't fully celebrate exactly as we'd hoped and had to cut our trip short by a day!

I rented the Ford Etrusco.

I their video it was clean and Brand new, but Not the Car i got. I payed 3000,- € for the premium packege for ten days. All i got. Was unmaintained camper wich had its best times in past. Leackage in the shower, disgusting dirty beds, no engineoil had to refill Oli. Dirty dawyer, old pants and socks. Bredcrums everywhere, damaged blinds. Even from outside damaged side-mirrors the fridge was smelling rotten. At least son had fun.

And all they offered after complaining was a lousy 10% refund. I told them to keep it. At least 50%….no way….NEVER AGAIN…BETTER STAY AWAY

I turned up to pick up a camper that I'd booked and confirmed. I had to wait a while because they were short staffed, only to be told that they'd made a mistake and the camper that I booked was actually not in working order, and they had nothing else available. My son and I had to cancel all our plans to visit friends and fly home early. I was promised someone would contact me to offer compensation but nobody did. I then chased them multiple times only to be offered a lame discount on my next hire. As it I'll be going back to them...

Second time renting a never again.
I don't even know from where to start.
We had an issue on the road as we put the wrong fuel by mistake we asked for assistance where basically the customer service didn't do ANYTHING. We were in the middle of the mountains was -5 degrees in Austria, the only reply was that the premium plan Didn't cover and that we need to solve it by ourselves, I understand that was our mistake but we didn't get ANY HELP not even a number of a place to call or go nothing it seems that indie campers doesn't have road Assitance either! Is unbelievable. They literally told us to call the police or the firefighters… also the phone that they have for customer service no one answers. However we solved the issue but in the meanwhile we noticed that we didn't have the wheels of winter! How is that even possible? We advise that we would do a road trip in different countries where it could be a lot of different weather conditions also by law you need to have the winter wheels. We could have a fine or very bad accident because of this.

The first time we got a van with indie campers also we had an issue on the road also asked for help and didn't get an answer from the customer service honestly, we thought that we weren't just lucky but how we are seen it right now is a very unresponsive company that no one should it risk it renting a van a with them

We haven't get the deposit back, also we will take legal action for all this situation.

Unbelievable.

I cannot emphasize enough how my recent encounter with Indie Campers left me utterly disillusioned and convinced that this company operates as nothing short of a scam. The litany of issues we encountered during our rental experience casts a dark shadow over their purported services.

From the get-go, we paid for amenities such as warm water and WiFi, only to find ourselves in a situation where these promised conveniences failed to function right from the moment we drove off their parking lots. The disappointment began to mount as our attempts to address these issues fell on deaf ears, leaving us to navigate our journey without the amenities we had diligently paid for.

However, the most egregious transgression occurred when we discovered a minor scratch on the top of the van. A scratch that any reputable car paint workshop would effortlessly polish and paint for a mere 150€ turned into a pretext for Indie Campers to deduct a staggering 2,000€ from our deposit. The sheer lack of logic or justification for such an exorbitant charge defies reason.

Despite our earnest attempts to engage in a reasonable dialogue with Indie Campers regarding this absurd deduction, our pleas fell on deaf ears. The company displayed an alarming lack of customer service and refused to entertain any discussion regarding the return of the unjustly withheld funds.

In light of these disconcerting experiences, I strongly caution anyone considering Indie Campers for their travel needs to exercise extreme caution. The broken promises, malfunctioning amenities, and arbitrary deductions from deposits paint a picture of a company that not only fails to deliver on its commitments but actively engages in questionable and unfair business practices. Save yourself the frustration and financial setbacks – steer clear of Indie Campers.

I recently rented a campervan from IndieCampers with the explicit assurance of having functional heating for a silent retreat. Unfortunately, not only did the heating not work due to a low gas bottle level, but the company also failed to provide a viable solution, leaving us in 0-degree weather without heating.

Despite multiple communications and seeking a fair resolution, the company's response was deeply unsatisfactory. They offered minimal compensation that did not come close to covering the discomfort, additional expenses, and stress we incurred. When we insisted on a fairer refund reflective of the actual hardships endured, IndieCampers hid behind their policies and offered a mere 5% voucher for future travel — an option that is of no use to us given our experience.

The entire ordeal was not just about the lack of heating; it was about the company's inability to take proper responsibility for a significant service failure and their disregard for the impact this had on our trip. A company's true measure is shown in how they handle issues and care for their customers. Based on our experience, IndieCampers has shown a lack of genuine customer care and accountability.

I am making this matter public to inform potential customers of the risks and to urge IndieCampers to reconsider their approach to customer service and compensation. No customer should have to go through what we did, nor should they have to fight this hard to have their valid complaints acknowledged and adequately addressed.

I hope this review helps others make informed decisions and encourages IndieCampers to improve their services and customer care practices.

Warning! Don't even think about renting with Indie Campers. It's a scam.
- They did not show up for our late pick up (that we paid 79 euros for), and we had to check in to an hotel.
- The day after the pick up took around 2,5h, the van wasn't ready.
- They said they would cover the expences we had for the hotel, but we still haven't heard back about it.
- They make you belive that «premium» insurance will cover you and that you will be liable for maximum of 199 euros. After 1 day with the van we were in an accident that wasn't our fault. They wanted us to pay 2800 euros without a report or explanation. The people who was working there didn't know what the different things in the contract meant.
- In the premium insurance you are suppose to get a new van, they refused to give us a new van unless we paid straight away without the paperwork.
- we ended up on the street without a van and they took 3200 euros from our card. (No explanation why the numbers were increased from 2800), no deposit return (500 euros).

My experience with the company was smooth. The vehicle had more than 50,000 km on it, but everything worked properly.
The staff were polite, despite the heavy workload.

The Campervan was a big wreck. We received the camper with a leaking tire. We got stranded and had to replace the tire ourselves. No engine oil at all in the engine, no window cleaning fluid and no diesel. Full with dents and skretches.

On the inside it was dirty, most of it damaged. For example torn open driver seats,a broken shower, a broken stove, a broken table, broken shutters etc. etc.

Worst of it all: the entire campervan smelled like sewer for the entire trip. The cassette of the toilet was incredibly dirty. Just horrible. The feces of the previous owner were still in it.

Don't rely on the customer service. They simply don't reply. I am still trying to get the promised refund and reimbursement of the Add Blue (wich we also had the fill up ourselves)

NEVER EVER RENT A CAMPERVAN AT INDIE CAMPERS. IT IS DANGEROUS AND YOU DON'T GET YOUR MONEY BACK.

An horrible experience. The staff are very nice, but the company is awful. Any scratch on the car costs 500 euros, even with insurance. Once you've rented it, they do everything possible and impossible to get your money. You can be sure that unplanned expenses will be debited from your deposit and, when you go to complain, you'll be met by a cynical and perverse customer care team

This company is a foreign-based company with no local support whatsoever! We Recently rented from Indie Campers Las Vegas and were extremely disappointed. Our rental was a newer Winnebago Solis 59p camper van which at first glance appeared great however after getting our trip underway thats when things changed for the worse. First, the table post for our removable table was missing so we had no place to enjoy our meals. Second, the rear exhaust fan did not work! Third, the bathroom toilet did not flush and the lights did not work. Fourth the lights for the pop-up tent on the roof also did not work.
After multiple WhatsApp texts and multiple hours of conversations with someone overseas, there was no solution other than for us to take it to a local RV dealership and have them diagnose it which we were responsible for paying. Utterly ridiculous. Lesson learned.
Bottom line, if you do decide to rent from them you better do your due diligence and make sure that everything works before leaving the pickup location or you will be on your own. I feel bad for the people who work for Indie Campers here in the USA because the actual company could care less for their customers.
Hope this sheds some light on what you may experience renting from them. Next time I will make sure to rent from a local USA-based company. Do yourself a favor and avoid them at all costs.

This summer we had a trip in Italy with a van from Indie Campers. We needed to swap vans during our trip due to very bad condition and very smelly. Customer support is non existing everything goes through What's App.
In the middle of our trip we were surprised by the wetter and had some bad luck with our awning. Again, no customer support, my husband got even hurt while trying to close it, although we took the premium insurance, this would lower our own liability.
At check out we got told we would need to pay €199 for the damage and someone would contact us. No one ever contacted us and one week later we noticed they charged in total over €2700 from our credit card in several smaller amounts.
Almost 2 months later and we are still in a fight to get our money back. But again everything through email...

You read the same thing on all portals. As soon as there is a problem with the vehicle, arbitrary costs are foisted upon you. Customer service is non-existent. Road Assistance does not work on Saturdays. Zero transparency when it comes to invoicing costs for defects that were already known to the employees by previous customers. And this despite the fact that the vehicles are repaired free of charge for the rental company via warranty and insurance.
We rented the Grand California in Naples, which only took us 300 metres before it became unroadworthy. We had to stay by the camper for 2 days in a car park in a commercial area off the highway in case a tow truck showed up. No electricity or water after 10 hours, even though I was assured beforehand that you can camp for a good 3 days without electricity. No replacement vehicle from Indie Campers. 2 days of holiday lost. And then had an inexplicable charge debited from my account for the damage I already knew about.
Bed linen partially missing, dirty dishes, all luggage compartment handles defective, fridge defective, not adjustable - food constantly under water, retractable stairs defective according to staff from the factory, illuminated engine control light should be ignored according to staff.
Worst of all is the customer service, to whom I complained after returning. Untrained staff with don't care attitude. Nothing is refunded at Indie Campers - after all, you signed the terms and conditions. Not a trace of customer friendliness or goodwill for a ruined and already overpriced holiday.
I wish I had done better research before the trip and decided against Indie Campers.

We hired a camper from Indie Campers. On arrival we took photos of all the damage. 25 photos in total. Blinds didn't work, windows didn't hold open, gas bottle empty, seat torn, no plug for sink, no clips for privacy screen. At pick up the employee spent an hour doing repairs before we were prepared to leave in it. I complained and they refunded the preparation cost they charge of €63. Along the way we put a dint in the side of the van. We didn't worry because we took out premium insurance and asked before we left what wasn't covered and was told the top of the van and underneath. We were happy to pay the excess. When we returned the van and showed them the damage they came out with a bill if €1430 for the damage. We reminded them we had insurance and we're told it didn't cover that part of the car. We protested and called the number on the contract and were told we had to send an email and lodge a complaint. Shortly after I checked my credit card and they had taken two amounts, the excess and the ridiculous amount for the damage. Their invoice did not give any details and was generated by whatever the employee put in. We are fighting them in two levels. One for the double withdrawals and two for saying the damage was underneath (contract states below the line of the bottom of the door) when in fact it was on the side.
Happy to pay excess but they have skimmed a total of €2383 for what you see below. That's double in Aus dollars. First photo was our damage. The rest were some of the existing damages at pick up. My partner has more. Just looking for a fair deal.

They are the worst SCAMMERS! They will take a crazy amount of money out of your bank account justifying with something like a little scratch or dent on the van, EVEN IF YOU PAID FOR PREMIUM INSURANCE! And their customer service will ghost you! They literally took 1500€ from our bank account!

We rented a Nomad Van from the Madrid base for two weeks. Overall the rental experience was terrible.

We bought the premium insurance for ~25€ / day. They say that it covers damages and reduces your deductible to 199€.

The person at the check-in in Madrid confirmed that all damages to the sides are insured by the premium coverage.

After we returned the vehicle, the person doing the check-out said that everything is fine and we will get our deposit back, soon.

Two days later, I get an email saying that we have to pay 787€ for damages to the side of the car. Initially, I didn't understand how this is even possible because we had the premium coverage.

However, I talked to customer support and they told me that damages on the sides_above the height of the windshield_ are not covered by the insurance at all.

What? This is just a scam. You pay for a decreased deductible and then you still have to pay the full extent of the damages if they are above windshield level?!

What also strikes me as odd: the damages are two light scratches in the car's paint, how can that cost 787€ to repair? I contacted the company for a cost breakdown, but didn't get an answer yet.

I won't even get into the quality of the rental van itself (it was not exactly in good shape), but that's a story for another day.

I would advise you to avoid this company like the plague.