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As the world's #1 job site, with over 180 million unique visitors every month from over 50 different countries, Indeed has become the catalyst for putting the world to work. Indeed is intensely passionate about delivering the right fit for every hire. Indeed helps companies of all sizes hire the best talent and offers the best opportunity for job seekers to get hired.
Indeed has a rating of 1.8 stars from 978 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Indeed most frequently mention customer service, small business and employer account. Indeed ranks 130th among Recruiting sites.
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I want to thank indeed. At first I thought it was like all the other apps I've tried. All I ever got was what jobs they had and how many applied but never got a response back from any employer. Funny thing is I had a account with indeed for over a year kept ignoring it since I had issues with all the others I figured it would be the same. Well I was wrong bored one day and stress because I had quit my job two weeks back i got on started searchingfor job hit the apply with resume and wala! Lol it was done for me it was to easy I didn't think it would work. But it does truly work I got 4 interviews and landed a job woo-hoo I am so thankful that I had my children sign up and now my daughter has a few interviews set up. So people believe that indeed jobs can help find you a good job in any field. So go for it! You won't regret it. :)
Writing a follow up...
I have been given a workaround solution to try and my issue was handled promptly by Indeed. So I am going to give it a try and see how it goes.
Hello,
I have been using Indeed for a while now (>1 year). The resumes I get are 95% from third party candidates with a questionable work experience. I clearly mention in my every job posting that it's for direct candidates only but still couldn't control the spam or irrelevant applications I am getting (plus being charged if you sponsor) and Indeed is doing nothing about this after repeated complaints. They want to send me those applications/candidates to take a look. But unfortunately there are ten's if not hundred's of those for each one of my job posting and am not interested to dispute each one of them and get in to email conversation which can be monotonous.
It's becoming a big headache and concerns me about the morality of the applicants.
I more than wish that something can be done here to make recruiters work more productive or at least make their life easy.
Thank you!
Hi Bala, we apologize for the poor experience and we have responded to your review via private message.
I recently reviewed a former employer. My review never showed upon their site. I had heard that the HR manager from said employer was on the phone with INDEED trying to find out how to remove bad reviews. Apparently he figured it out.
Hi Frederick, we have responded to your review by private message. Please follow up there with any additional questions you may have.
Updated review: I was unhappy because I was blocked from contacting candidates for a job I am hiring for. But since posting this review the Indeed customer service team resubmitted an appeal for me on my behalf. Indeed resolved my issue and has agreed to let me contact again while being careful to follow their guidelines. I do think that indeed is a good source for candidates, there are many to choose from and I am really happy to be able to use it again.
Previous review: As an employer seeking candidates I paid $1 per contact. I contacted several candidates and gave them the job description we are looking for. 2 days later I try to contact one of my candidates and indeed says I am blocked. They give you an option to appeal their blocking. So in the comments I explain that I am appealing because I don't think I was rightfully blocked. I still have no idea what I did that was wrong. This is the response they send:
Indeed (Indeed for Employers)
May 4,5:11 PM CDT
Thank you for taking the time to go through our appeal process. We review all accounts to ensure our job seekers have the best experience.
We have reviewed your account and will not be lifting the suspension for Indeed Resume. Suspension of your ability to contact job seekers has no effect on your ability to post or sponsor jobs on Indeed.
We apologize for any inconvenience this may...
Hi Andrea, we're sorry to hear about your poor experience. We have responded to your review by private message, please follow up there so we can further assist.
I like how Indeed pulls job listings from all over the internet, has useful advanced search features, and most jobs can be applied to quickly. I still do see a lot of irrelevant jobs in my search results though.
Also, Indeed has been having bugs recently where it said I didn't finish my applications even though I received confirmation emails that they were submitted. It also said that no one else applied to those jobs, even though it had been a few days since they were posted. The previous applicants probably had the same issue I had. I tried to submit feedback to them on this, but I couldn't find a way. It didn't seem like that feature was available.
Hi Elizabeth, we have responded to your review by private message. Please follow up there with any additional questions you may have.
I thought I was paying $18 a month. Not$18 a day! No results... Terrible... No Filter. No experience!
Hi Tracy, we're so sorry for the poor experience. We have replied to your review by private message. Please follow up there so we can further assist.
Best outsourcing concern gives best consultants to the clients. Clients are very much satisfied with the consultants as we give only the best resource in the market.
Hello Divya, thank you for the wonderful feedback!
After spending 7 hours completing a applications which I saved after each section, I submitted it, then get an email back from Indeed to "Due to technical issue we were not able to send your application, please re-submit" I click on link to re-submit and my application has been erased!
Hi Steve, we're sorry to hear this. We have responded to your review by private message. Please follow up there with any additional questions you may have.
I posted a job with indeed. Somehow, I have no idea how, They have taken 1700. Out of our account since Feb. I called and they said oh you sponsored a job. I never signed up for this service. When I posted it was free. I thought it strange that they asked for my credit card. I got a call from some girl saying she was our account manager and if we had questions ask her. I said I don't know what you are talking about. We then found the charges. I called her back and she was laughing saying we signed up and had to pay and nothing could be done. I tried to take my cc info off the site and guess what... you can't! I had to call my bank and tell them and report my cc stolen. 1700. No one ever applied and the ones that I got were over a year ago still the same. Not even hairstylist, this is a scam. They tell you we have no control who applies. Seriously, thieves.If you own a Fantastic Sams stay away at all cost!
Hi Kelly, we have responded to your review via private message to assist.
Indeed is violating antitrust laws by sending candidates to the wrong jobs intentionally They are competing with employers and staffing companies
Class action Law suits
Hi Loreta, we have responded to your review via private message. Please follow up there with any additional questions.
I would like to get sponsorship job from canada or australia, How will I search from Indeed job portal?
Hi there, we have responded to your review via private message. Please let us know if you have any additional questions.
I have even worked with Indeed customer support and even the most specific of job searches (even using quotations and the Advanced search tool) returned results that had nothing to do with what I was looking for. They kept saying my terms were too "broad". They even did a search for me and the results were still not relevant to what I was looking for. This is the worse job-seeking site I have ever used.
Hi Monica, thank you for reaching out to us. We have responded to your review via private message.
This is my second go with Indeed.com. I was told that my ad's would be free and was under the impression they were. I sponsored ad's for 3 days and was invoiced and paid for these 3 days which totaled $60. Then I get a $500 charge at the end of the same month! Second go around, I am under the impression I am once again signing up for free ad's and come to find out I am charged $19 to $25 DAILY per ad. I am billed $1,000+ for 4 days of Ads. I even spoke with a representative about how I posted FREE Ad's and would consider sponsoring in a few weeks, and now I am charged $1000 for 4 days of Ads. How ridiculous - I do not recommend! The website is completely misleading and does not explain how it Defaults to Sponsored ad's on a daily basis. As a small business owner, this type of misinformation and confusion is costing my business BIG TIME.
Hi Melissa, we apologize for the poor experience you have had on Indeed. We have responded to your review via private message for further assistance.
I have been pleasantly surprised with how easy and useful the Indeed site is. My husband has been using it for quite some time, and I decided to give it a try. It's so easy to see exactly what is available in my area, how much it pays, the requirements, etc. Easy, no muss, no frills - just the information you need.
Thank you for reaching out and providing this great feedback, Karen! We are glad to hear you and your husband enjoy using Indeed!
Thank you Indeed for forwarding my C V & Cover Letter to an Employeer, I went for the Interview got the job started the next day after putting in thousands of applications in for the same type of job but to different employers always went for the Interview but never heard back or I was not a good fit. But thanks to Indeed I'm so happy I just can't thank you enough you have made this year a very awesome one thank you
That is wonderful news, Joan! We are so happy to hear you found a job on Indeed. Thank you for sharing this feedback with us. We wish you the best of luck with your new role!
I had several interviews by employees through Indeed. Finally got a job offer. Thanks indeed. I would recommend this to others seeking employment.
Thank you for sharing your feedback with us, Wanda! We are so happy to hear you had success using Indeed. Congratulations on your new job!
Hi,
I use to be able to access professional resumes for free on indeed, but now I have to pay $1 per resume that I want to contact? Thats really expensive considering that a lot of times you dont hear back from individuals that you contact!
It took a month of grinding, but I finally got a call back after multiple job interviews. It's an EXTREMELY useful tool for getting your resumè out there. 5 stars all the way
Hi Jordan, thank you for your positive feedback! If you ever need assistance in the future please don't hesitate to reach back out!
The reasons on why I gave Indeed five stars is very simple. Indeed provides a service to those looking for jobs and those looking for employees, rating them off of just that, they were perfect. Although every job I applied for did not lead me to an open door but then again when has it ever. Having also used four other job engines with paying for two of them and applying collectively for 97 positions and only hearing back from a few of them can be very belittling. However with time and proper preperation of your own materials(resumé, cover letter), and using Indeed I can assure you that you will find a job.
Thank you for the positive feedback, Jake!
It still does not matter what you determined. It is still unprofessional and not a good way to do business. If there are processes of how to conduct business on the site then ensure it is understood by the customer, therefore the quality just went from a 100 to 0. Enabling my account did not matter one way or the other. I don't waste my time or company money on scam sites.
I recommend recruiters to try: monster.com, headhunters.com, These are quality service sites that offer assistance and will advise you in the process.
Indeed-support S wrote: -------------------------
Hi Stephanie, we apologize you have had a poor experience. After fully reviewing your account and additional company information, we determined that we would not be able to proceed with re-enabling your account. While you were able to use the account prior to this decision, Indeed reserves the right to review accounts at any time and disable further use if it is in the best interest of our job seekers. The reasons behind this decision are kept confidential to protect our Quality processes and the integrity of the website. For additional information, please review our Job Posting Guidelines: http://www.indeed.com/hire/job-posting-guidelines Thank you.
Answer: Hello Anita, positions posted for free stay on Indeed for a total of 120 days. Sponsored positions can stay on the site until an employer has filled the job and closed it on Indeed.
Answer: Hi Sarah, we're sorry you haven't heard back from employers when submitting your resume on Indeed. We'd be happy to assist you here in reviewing your resume and offering suggestions for applying to jobs on the site. Please email us at sitejabber@indeed.com with a link to your Indeed Resume or document so that we can review. Thank you.
Answer: Hello Gerard, sorry for the negative experience. Indeed recently augmented existing search quality programs with new, ongoing strategies to make sure all jobs on Indeed meet standards for quality. This effort included a large scale review of job listings. Jobs that violated our guidelines and companies that did not meet our quality standards were disabled. We apologize that this was a frustrating process for you and will provide this feedback to our Search Quality team for future improvements.
Answer: By NO MEANS should you pursue this so-called job offer further and in fact, you should report them to the Better Business Bureau.
Answer: Hi Kristina, feel free to email our team at sitejabber@indeed.com with some additional details regarding your concerns and we'd be happy to take a look. Please be sure to reference this interaction in your email. Thank you.
Answer: Hi Irene, to explain, all accounts on Indeed go through a moderation process as we must verify the connection between the account creator and the company they are hiring for. We must also ensure that our quality guidelines are met. If enough information is not provided when the account is being created or we find a violation of our guidelines, then the account will go into the appeal status. Based on your message, this is likely what you are currently experiencing. If you need assistance, feel free to email our team at sitejabber@indeed.com and we'd be happy to take a look. Please be sure to reference this interaction in your email.
Answer: Hi Mae! Thank you for reaching out. To explain, all accounts on Indeed go through a moderation process as we must verify the connection between the account creator and the company they are hiring for. We must also ensure that our quality guidelines are met. If enough information is not provided when the account is being created or we find a violation of our guidelines, then the account will go into the appeal status. Based on your message, this is likely what you are currently experiencing. If you need assistance, feel free to email our team at sitejabber@indeed.com and we'd be happy to take a look. Please be sure to reference this interaction in your email.
Answer: Hi Harees! Thank you for reaching out. All accounts on Indeed go through a moderation process as we must verify the connection between the account creator and the company they are hiring for. We must also ensure that our quality guidelines are met. If enough information is not provided when the account is being created or we find a violation of our guidelines, then the account will go into the appeal status. It appears our support team replied to your initial SiteJabber review via private message with more information, please check your inbox and reply there with any additional questions, or reach out to sitejabber@indeed.com and reference this post. Thank you!
Answer: Hello Anas, thank you for reaching out. To explain, all accounts on Indeed go through a moderation process as we must verify the connection between the account creator and the company they are hiring for. We must also ensure that our quality guidelines are met. If enough information is not provided when the account is being created or we find a violation of our guidelines, then the account will go into the appeal status. Based on your message, this might be what you are currently experiencing. If you need assistance, please email our team at sitejabber@indeed.com and we'd be happy to take a look. Please be sure to reference this interaction in your email.
Answer: Hello Rose, thank you for reaching out and our team is happy to assist here. When you have a moment, please email us directly at sitejabber@indeed.com. We look forward to hearing from you.
Wow, thank you for the wonderful feedback, Elizabeth! We are so happy that you gave Indeed a chance and you were able to find a job. We wish your daughter the best of luck in her job search and congratulations again on the new job!