• IKEA

IKEA

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Overview

IKEA has a rating of 2.7 stars from 342 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about IKEA most frequently mention customer service, delivery date, and next day problems. IKEA ranks 34th among Furniture sites.

  • Service
    66
  • Value
    63
  • Shipping
    57
  • Returns
    39
  • Quality
    58
Positive reviews (last 12 months): 19.2%
Positive
5
Neutral
2
Negative
19
38
See all photos

What reviewers want you to know

Positive highlights

No positive highlights yet

Critical highlights

  • The company has the WORST customer service I have ever encountered.
  • Nobody is reimbursing me for this wasted time for lying delivery dates either.
How would you rate IKEA?
Top Positive Review

“IKEA is my favorite furniture store for its affordable prices”

Nat G.
3/29/24

IKEA is my favorite furniture store for its affordable prices, modern designs, and convenient shopping experience. The showroom layouts are inspiring and make it easy to visualize how pieces will look in my home. I appreciate the flat-pack packaging, which makes transportation and assembly a breeze. The variety of styles and options available ensure that there's something for every taste and budget

Top Critical Review

“£40 delivery charge and received 2 damaged items”

Ben P.
1/15/24

IKEA charged me £40 for delivery, made me wait a week and sent everything loose. 2 items arrived damaged. They would not let me report this automatically online and I had to start a customer service chat. Redelivery will be another week, putting my project back and costing me more money. Avoid this company at all costs.

Reviews (342)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (79) delivery date (21) sofa bed (2)
Thumbnail of user mertensdries727
8 reviews
1 helpful vote
March 23rd, 2024

IKEA is my go-to destination for affordable furniture and home decor. Their products are stylish, functional, and easy to assemble. I appreciate the variety of design styles available, allowing me to find pieces that suit my taste and budget. While navigating the maze-like layout of IKEA stores can be overwhelming at times, the prices and selection make it worth the trip.

Thumbnail of user brandinbroadnaxvqfy
6 reviews
0 helpful votes
March 23rd, 2024

IKEA is more than just a furniture store—it's a destination for home inspiration. I love browsing through the showroom setups and imagining how I can recreate them in my own space. The affordable prices and modern designs make IKEA furniture a great option for anyone looking to refresh their home decor. Plus, the Swedish meatballs in the cafeteria are a must-try

Thumbnail of user paulinem92
25 reviews
18 helpful votes
April 11th, 2023

Fun evironment to shop for home needs, along with affordable prices. I enjoy the cafeteria at Ikea as well - I've loved the Ikeas I've visited in different countries too.

Thumbnail of user huginna
7 reviews
1 helpful vote
September 13th, 2023

Go there just to have a lot of swedish meatballs xD
What can i do. I am just hooked on it and I am not that interested in the furniture that I am interested in food lol.

Thumbnail of user saml514
3 reviews
0 helpful votes
May 30th, 2021

I´ve purchased from Ikea several times. Good value for money. Last time I faced a problem with a product but it got changed with no problem

Products used:
Kitchen utensils

Service
Value
Shipping
Returns
Quality
Thumbnail of user tomz15
2 reviews
6 helpful votes
December 30th, 2017

I really needed an extra clothes hanger for my apartment, but needed one that was affordable. I was able to find a great clothes hanger at a great price within minutes of shopping. Thank you, Ikea!

Thumbnail of user jessicaw148
2 reviews
1 helpful vote
May 30th, 2017

Love this site, love their service and their affordable prices. In short, I'm very pleased with IKEA

Thumbnail of user reneb139
5 reviews
1 helpful vote
February 12th, 2021

Fast delivery, good customer service and products which absolutely worth for their price. I usually buy décor staff for home, and so far it is one of the best places where you can find lots of different product at one place (in terms of décor and furniture).

Thumbnail of user emmaw217
3 reviews
0 helpful votes
March 18th, 2020

I've ordered table for computer. It came as planned. Now I'm working from home. And it seems a really comfortable.

Thumbnail of user daisys83
2 reviews
2 helpful votes
May 11th, 2020

I love Pinterest. I decided to renovate my appartment. I found a lot of cool furniture on Pinterest and ordered it from IKEA. My flat looks stylish and homie now.

Thumbnail of user miachelb
1 review
11 helpful votes
June 14th, 2020

The furniture is good as I expected. Huge variety of choices and prise. Nothing so special in general.

Thumbnail of user kaipok
3 reviews
3 helpful votes
December 19th, 2019

Scandinavian furniture without the hefty pricing. Their store is bonkers. I wish it wasn't so big. It really tires me out feeling the need to see everything. But hey, what options they have.

Thumbnail of user wendys66
23 reviews
42 helpful votes
March 22nd, 2017

I have shopped at IKEA for several years now. First just office furnishings. Then spare bedroom furniture, pictures, bedding. A lot of choices. Happy with my purchases

Thumbnail of user rebeccac226
5 reviews
5 helpful votes
June 25th, 2018

Great furniture, I purchased two chairs, they are very beautiful and comfortable. The two chairs are easy to assemble. I would highly recommend

Thumbnail of user jenniferc101
5 reviews
2 helpful votes
June 1st, 2015

I love Ikea products! What I don't like... going to the store! It gives me heart palpitations. I walked in there knowing exactly what I wanted and was herded through the maze like cattle being led to pasture. I was stuck in the middle of this massive line of people and couldn't see any way out. I tend to buy what I can from Ikea online now and avoid the store as much as I can!

Thumbnail of user palkyip
7 reviews
8 helpful votes
March 8th, 2017

Some items from here are worth the value. Like candles, kitchen stuff. Even got a dresser from here and it's good quality. Always visit the website first then head straight to the store.

Thumbnail of user kyles84
3 reviews
0 helpful votes
February 4th, 2017

A place I always go when in need of some decent-priced but stylish furniture part or decoration for my house. Easy to choose, easy to gather it from pieces

Thumbnail of user caroll40
18 reviews
22 helpful votes
July 27th, 2015

Ikea is great for inexpensive home stuff. I got some terrific Santoku knives there for cheap and some REAL cotton dish towels. Had I shopped alone, I probably would have spent 20X more. Sometimes it's a good thing to shop with your boyfriend.

Thumbnail of user dwightn4
11 reviews
16 helpful votes
November 4th, 2016

Have visited IKEA, but this was in another province, so am really pleased that IKEA is coming to Dartmouth N. S.

Thumbnail of user willv6
3 reviews
0 helpful votes
April 5th, 2017

Ikea is a great store and it's well-known all over the world! I appreciate the goods they sell. Affordable and stylish furniture. Though sometimes it's not easy to gather all the pieces into one.

Thumbnail of user elisam17
2 reviews
1 helpful vote
August 25th, 2016

Obsessed with its style and simplicity. The only problem is the quality. Some of the furniture are shaky

Thumbnail of user laural116
20 reviews
8 helpful votes
July 12th, 2016

Love the dresser I got staff is friendly and helpful

Thumbnail of user kettouz
41 reviews
54 helpful votes
September 15th, 2016

Vert interesting

Thumbnail of user chadw121
9 reviews
0 helpful votes
November 25th, 2016

They are wellknown all over the world. Simple and interesting.

Thumbnail of user alexanderg20
2 reviews
0 helpful votes
October 31st, 2015

Nice selection of kitchen hardware, use Ikea's molibden knifes for years. But I have bad experience with furniture, quality is low and for one time use.

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