• IGXE

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Overview

IGXE has a rating of 2.35 stars from 120 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about IGXE most frequently mention credit card, customer service, and live chat problems. IGXE ranks 108th among Mmorpg sites.

  • Service
    24
  • Value
    22
  • Shipping
    23
  • Returns
    21
  • Quality
    23
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What reviewers want you to know

Positive highlights

  • I was very pleased with the attitude and after 2 hours, I got my golds as they told me before.
  • I've used this site for many years, i've only ever had one issue with them and they refunded my money within 24 hours.

Critical highlights

  • This is probably the worst customer service I have seen on a gold site.
  • DO NOT give them your credit card, e-mail or any personal information!
How would you rate IGXE?
Top Positive Review

“CS: GO Skins on IGXE very fast delivery”

alice b.
10/12/16

I have bought CS: GO skins on skin.igxe.com, it's very fast delivery and best service. I'm so lucky and happy about it.

Top Critical Review

“Shut them down”

Cody B.
6/21/16

I placed an order with this company and after not receiving my product after 3 days i asked for a full refund. Upon asking this i was given a hard time but finally got them to agree. After 4 days of not getting any verification of a refund i turned to paypal resolutions. Once paypal got involved i magically got my product within 25 minutes with no offer of compensation for the headache. Upon asking i was basically told tough s**t. Terrible customer service. Avoid this so called company at all costs

Reviews (120)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (16) credit card (12) 2 hours (8) 3 days (6) 4 days (5) 24 hours (5) wow gold (7) power leveling (3) 15 minutes (3) time (44) phone number (4) 2 months (3)
Thumbnail of user codyb35
1 review
12 helpful votes
June 21st, 2016

I placed an order with this company and after not receiving my product after 3 days i asked for a full refund. Upon asking this i was given a hard time but finally got them to agree. After 4 days of not getting any verification of a refund i turned to paypal resolutions. Once paypal got involved i magically got my product within 25 minutes with no offer of compensation for the headache. Upon asking i was basically told tough s**t. Terrible customer service. Avoid this so called company at all costs

Thumbnail of user adamw116
1 review
12 helpful votes
November 19th, 2017

Ordered gold for wow. It's been 14 hours. They say they have the wrong information and order is delayed. But i updated info twice and it was all correct both times. Iv'e ordered from here at least 4 times before and didn't have an issue. The info used is the same as every other time right down to the same character. I'm starting to think they are going out of business and are getting what they can for nothing. Reporting to paypal. Chat support button on website doesn't even go anywhere. Phone numbers say This number can't receive calls and emails go unanswered.

Thumbnail of user darrent13
1 review
12 helpful votes
October 1st, 2016

I order items on their site, someone calls and asks for my personal info, address name, phone number, for "verification" of course (lol, right). I asked how long for delivery. She said NO more then 6 hours max. Here it is 16 hours later, i contacted them via their site's 24/7 customer service... no help, made excuses, game is new she said. No its 4 years old, no stock available, they are filling it now, 3 to 6 more hours needed... no refunds can be given, if so its 3 to 5 business days at a minimum. I paid though pay pal, ill let them handle these idiots

Thumbnail of user joek68
1 review
12 helpful votes
March 3rd, 2016

Very unlegit and amateur service business. Can't keep word on delivering goods, can't keep word on giving refunds. I had to EXPLAIN to their staff how to do THEIR job!? Seriously!? After failed promises after failed promises, 6+ hours of LiveChat support and absolutely no progress made or delivery given... don't be an idiot like me... hit the back button, and purchase your product from a different merchant. Only rated it 1 star because the system will not let you make a negative 3 stars.

Thumbnail of user brandona23
2 reviews
15 helpful votes
January 31st, 2016

Bought some EC for STO, and after the transaction was complete, the guy messaged me and said he accidentally gave me double. I looked, and, no, the amount he gave me was the correct amount that I purchased. Reading the other reviews, this seems to be a common thing they do: they do they trade, tell you something's wrong and ask for it back, and see if you're gullible enough to fall for it. What a bunch of scumbags. Gave them two stars instead of one only because I got what I paid for...

Thumbnail of user rustys14
1 review
11 helpful votes
September 20th, 2015

As another poster stated, I am also in the dispute stage with Paypal. I never received my order and was asked to keep waiting on their "supplier's stock". If you don't have something in stock, don't sell it.

Also, the customer service will leave you utterly lost in translation. Make no mistake folks, this is a genuine Chinese scam site. Don't be as stupid as me and keep your money away from them.

Thumbnail of user johns711
1 review
12 helpful votes
July 8th, 2014

I have been using this company for all my external games need to power level to gold. They've never failed me, and if they made a small mishap, they compensate it with something. Prices are always low and trusted name in the business. The customer support reps are probably the best I have ever had a chat with their nice and not robots for sure. I bought bulk of WOW gold from them though they were dry on my server it took them 1-2 hours and sent me my gold. Worth the investment to this company.

Thumbnail of user jasonw55
1 review
12 helpful votes
April 14th, 2014

I've used this site for many years, i've only ever had one issue with them and they refunded my money within 24 hours. The best way i have found with them is to contact them via chat and verify the stock before you purchase, the Person will give you a direct link, make your purchase and then tell them the order number. The only time i had an issue i did not do it like this.

Thumbnail of user aliceb93
3 reviews
4 helpful votes
October 12th, 2016

I have bought CS: GO skins on skin.igxe.com, it's very fast delivery and best service. I'm so lucky and happy about it.

Service
Value
Shipping
Returns
Quality
Thumbnail of user davidmichaelc
1 review
15 helpful votes
March 27th, 2015

I purchased Madden15 coins with my son. We paid through PayPal. After the order, IGXE asked for a copy of our photo identification, which we provided. We then learned through the monitoring services to which we subscribe that IGXE placed our identity data on a site for sale of such data to identity thieves. Also, we have never received the coins as of yet, and their customer service representatives will not communicate at all. This is not only a scam in terms of taking money from people, but it is a dangerous site. Beware. Avoid.

Tip for consumers:
Beware; this vendor will not supply the purchased items, and will ask you for identification data and then sell it to identify thieves. Beware.

Thumbnail of user alva544
1 review
9 helpful votes
May 12th, 2017

I had a good experience with tibia gold, so I recommend it
I bought gold yesterday and got it sent the same day minutes after I placed the order. I think people should look at the time in hong kong first when they are doing their orders because the can be sleeping too

Thumbnail of user bobw100
1 review
2 helpful votes
January 7th, 2017

Igxe is nothing but theifs. They stole my money and will not give me what I paid for. Do not use them.

Thumbnail of user kylen8
1 review
14 helpful votes
February 27th, 2015

This is probably the worst customer service I have seen on a gold site. I purchase at noon, got a confirmation email with my order number, checked it says they got my money and that they will deliver in 10-30 mins, 10 hours later still no luck. Their live chat has been down all day and I sent 2 emails with no response. Now I am in live chat with 1 person ahead of me... its like that commercial "6 callers ahead of us Jimmy" its not hard to hire more then one person for live chat. I would definitely stay away, I only used this site because my main site stopped with Paypal for a week, figured hey ill give these guys a shot... nope, im going back to my old site in a week I can wait. At least I know ill get my gold then.

Tip for consumers:
Don't even use it, its bad

Service
Value
Shipping
Returns
Quality
Thumbnail of user mingz2
2 reviews
7 helpful votes
February 22nd, 2016

This company is a thief, who never intends to send you purchased items, but only wants to steal your money. I believe all those positive reviews left for this company are fake. You will regret if you buy from them!

Thumbnail of user ronnier16
2 reviews
1 helpful vote
August 20th, 2016

I ordered Pokemon GO account, received 30 mins after payment, wow, the guys did what they said on the homepage. Happy now...

Thumbnail of user davida158
1 review
0 helpful votes
April 6th, 2015

Any body know how to set up an account with igxe? Not there basic one on there website but apparently one there give me with coins in which I have already paid for! I've been sent account details but don't no where to input this information!? Please help

Thumbnail of user krish61
2 reviews
15 helpful votes
October 13th, 2016

I just newly heard about this site - skin.igxe.com, but I didn't find the reviews for this site. My friends said it is from IGXE.com, so I just leave the review here.
I bought Flip Knife | Doppler from this site, I was concern before the trade, but it was really fast, and the live chat helped me a lot, just a few minutes can familiar with whole site trade process. And they have Events page, I just save 15% of money on this page.
All of you can try this site, they have most of csgo skins available.

Service
Value
Shipping
Returns
Quality
Thumbnail of user colind23
1 review
9 helpful votes
May 10th, 2016

Got gold one weekend, decent transaction. It wasn't stupid fast both times; one was fast and the other fairly slow (over 4 hours). However, one week after that, the CC info had been sold and there was an all-night transaction on the card for an AC unit out of France for $2100+. Coincidence? Not quite. It's a theft ring...

Thumbnail of user jamesp240
1 review
1 helpful vote
June 14th, 2016

I paid for gold about 96 hours ago and still haven't received anything. They ignore my emails, the phone number on the website isn't in service, and it looks like they're just going to take my money and run. How can they get away with just taking people's money without providing a service?

Thumbnail of user bobj123
1 review
11 helpful votes
November 17th, 2016

From reading reviews, it looks like their delivery is dependent on the game. I would not advise IGXE for Guild Wars 2 (US). I sent in an order and did not receive it. I contacted live support and they told me to wait 6 more hours. I did and nothing. I contacted them again and the same thing happened, I decided to give them a second chance. Nothing. Now, I contacted them a third time and requested a refund. They told me to "give them more time". I threatened to contact Paypal with a dispute/claim if they didn't. They told me they will cancel my order. If the refund doesn't go through then I will actually contact Paypal.

They will make you wait around forever and use vague terms that don't promise anything such as "if our supplier can deliver it, we will contact you". I haven't had issues with gold sellers until IGXE. Do not contact for Guild Wars 2 (US).

Thumbnail of user jeremyk25
1 review
13 helpful votes
December 7th, 2016

I have been very familiar with IGXE after frequent buying on this site for the cheap price and humanized service. They do have good reputation and will not cheat on the customers. Although there was one time when my wow golds got delayed, the staff told me it was because of the stockout, and I waited for 2 more hours. During the period, I asked them for several times. I almost lost my temper. However, the customer service has been very patient and tender. She explained the situation for me again and again. I was very pleased with the attitude and after 2 hours, I got my golds as they told me before. Accidents may happen, but at least their working efficiency and manner to settle the accidents made me satisfied. Since then, everything goes very well. I trust in this website.

Thumbnail of user scottb157
1 review
4 helpful votes
July 9th, 2016

Signed up in good faith, noticed the reviews late but figured what the hey. Was informed they had no stock and it will be another hour, one after the other and so on. Got impatient, told them want review and again more promises "1x more hour" (not sure why they are buying time like this).

At the time of writing they have 58mins to comply or its a dispute via paypal.

In the end, i found lootdude.com was able to deliver and was upfront about their stock sizing. For me thats all i really care about "Can you deliver, and when? Answer two questions honest you get my business. Screw around...

You get reviews like this.

Thumbnail of user zhouy1
1 review
5 helpful votes
March 10th, 2016

Paid through Paypal, this site does sent bought item, they claim "for your protection" then ask me to upload my photo, ID, credit card, Paypal information etc. I refused. They stall and did not refund. I had to claim through Paypal.

Thumbnail of user britishs
1 review
1 helpful vote
May 13th, 2016

I paid for a virtual item that was in stock according to the website and it has been over a day now and they have not sent me my item after claiming on livechat it only takes between 2-5 hours for delivery. The first time I contacted them they said the payment system on their website is down for maintenance.- Which is false as I paid through paypal. I gave them a chance and still I have not received the item I paid for. I contacted them again just an hour ago and they now claim that a) My payment was not accepted. (Which I know for a fact is nonsense as I have the receipt via paypal). And b) That "Paypal is down for maintenance." Which I find really hard to believe. I asked for a refund from them and were un-co-operative and claim to "keep trying" or "please come back later". My patience has worn out and I have opened the dispute with Paypal - especially after reading these reviews. This is the first time I have EVER had this issue with these types of websites and I think from now on I will use the more expensive ones. I will not be using that site again. Do not trust them.

Thumbnail of user gracyk
1 review
12 helpful votes
September 18th, 2014

I am really happy with this store. I have had a few bad experiences before with these kind of stores, but this store was perfect. I got my game within 15 minutes of ordering it through PayPal and the advisor I spoke to on live chat was called Shirley Mitchell. She was very helpful and guided me through the payment process and I would like to thank her one more time for the help she has given me.

Tip for consumers:
use coupon code for saving money

Service
Value
Shipping
Returns
Quality

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About the business

Buy WoW gold online, Cheap WoW gold for sale for WoW gamers. You can get better and cheaper WoW gold and WoW items in 5 hours, 7*24 online support, Up to 10% Compensation for Delayed Order.

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2.4
120 reviews
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