Ideal Image

During a hair removal laser treatment they've burned my right upper chic and resulted a dark spot size of a nickel. I was told that its ok it will go away in 6 months. After 1,5 year i contacted them and complained that its still there and they offered me some bbl wich wasnt free i agreed just to get rid of it, I paid and didnt see any result. Its over 2 years already i have a dark spot on my face which i cover every day with some make up. I dont even mention about failed hair removal treatment on my face wich was over $3,000.

This is not a review of the treatment or any branch in particular but rather the business model. They will renew your contract yearly with NO WARNING. When you contact them they say they cannot and will not refund... then hang up on you. CROOKS, vote with your dollars and get them off the island!

Total waste of money I took pictures before and after and it's almost been a year which they said on ultherapy that you would see results up to a year. Cool sculpting don't see any change also on a diet no results waste of money scam!

Horrible customer service. Contract is pushed so fast there is no time to read. You sign with good faith thinking they are really wanting to help you look your best when in fact they only care about your wallet. So now I am fighting trying to get my appointment set up after they called and canceled at the last minute. They can't tell me when they even can suggest about looking at their books to find if there's any time for me to have my appointment. I just want to have my appointment get in get out I take a loss and get away from these horrible people. Someone made a comment about chasing these people out of town and that's exactly what should happen. Run away from them, very fast

Several sessions and minimal results. A total rip off and should be considered a fraud for what they charge. Total waste of money. Staff very friendly and nice but the concept does nothing and should be called out for what they are doing. They are making a fortune for treatments such as this that have no results.

The staff was very friendly yet the overall BBL facial treatment results I am unsatisfied. After paying for 4 pricey BBL treatments, I truly do not see any visual positive change, my skin looks the same. I would not recommend it.

I am 105 pounds with some Belly fat. I was told
I was a perfect candidate. Had it done twice and maybe tiny change if any. It did so little and It cost me 2,000! When I called and told them how disappointed I was they told me maybe I was to small! Be careful this does not work for everyone and you will be out a lot of money if it doesn't! They said they saw a change when I got checked I saw a tiny bit. To none My pants fit the same and my belly fat is still there! I am sure it worked for some but just disappointed it did not for me! The staff is great I just wish it worked for me!

Where to start… multiple appts and my free service rescheduled. Horrible customer service. My Botox didn't work, my cool sculpting didn't work. I'm convinced the whole company is a fraud. Do yourself a favor and go ANYWHERE else!

I paid for 2 area's back and upper arms and I am still as hairy as I was when I first started. A complete waist of money paid of $5000. 00 please don't waist your money on ideal image you will regret it.

I reached out to Ideal Image back in February for help with my cellulite and legs. They suggested Cool tone and Cool shaping. Toning was a joke and I saw literally no results. The shaping also showed no results and I was lied to and made to treat a spot that needed multiple treatments. As a teacher I have to budget every single penny and I just wanted to look good and feel good. Now all I am doing is wasting money and paying a company for something that I got no results with. It's very depressing and unfortunate that a company like this is allowed to to manipulate women like myself into
Believing that they can help you look and feel good.

I wanted to make an appt. For a facial but you have to get a consultation first. That is where they take you into a room and give you the hard sell. You walk out feeling like an idiot for getting talked into buying an over priced package. My first facial, the technician was 15 mins. Late. It was the most disappointing facial I've ever had. It was very clinical, not relaxing at all. There was no massage. She just rubbed a stream of different products on my face. Music was loud and obnoxious. No steaming or extracting or close examination of my skin. Another tech came in and got on the computer in the room while I was getting my facial! Afterwards you have to use the very low lit bathroom to put your makeup on. If I hadn't purchased a package of facials, I would not go back.

I responded to an ad for getting financed for cool sculpting and was approved for several areas. My first treatment was lower abs and it was extremely painful process and the result is a loose skin bib on my belly that was not present before. I canceled my appointments and asked to be refunded for the remaining treatments I will not be getting and Ideal Image said no they will not refund and offered a different service but refuse to refund the advance payment for services they will not be providing. This is a huge scam. Beware.

Do not waste your money here and go to an accredited business (BBBwebsite). Don't believe any promises they make you because they do not follow through with any of it and their contracts will strip you of your money and your rights. Do not sign anything and don't believe anything they tell you. Worse than used car salesmen. $3300 down the drain!

I signed up for the membership lifetime guarantee that included $8.90/unit for Botox. In my last appointment, without any warning, the nurse shared that because of inflation, the price is now $10! This has not been notified to me. This is not what I signed up for. And this is illegal practice. I reached out to customer service and never heard back. Filed a complain with the BBB and FTC. Those illegal business practices have to be stopped. It is not in the best interest of customers and their practices are shady. I am thinking of hiring a lawyer to end those illegal actions. If other customers are also victims of illegal business practices from Ideal Image. Please reach out to me directly. The more people speak up, the fastest they will have to stop their illegal acts.

I think the ONLY reason I got my 4,000 refunded to me was because I backed out of the initial contract within the first 3 days of them taking my money, it seemed sketchy that they were even going to do that, one guy said, "the money is non-refundable"! But they quickly sent me a box by Fed Ex of lotion they charged me $190.00 for - I quickly had it sent back the same way it was sent, but it for the last 2 months they claimed their 3rd party place warehouse it went to never received it & I failed to get tracking info until now. I got their initial tracking # to then find out what mine was and, yes, they did get it and now that I've fought with them all this time and had to prove it, they finally are going to give the refund! F**K

As far as getting Botox, which is the only service I got during my membership, that was fine, the nurses were great. Overall, as a business, this place is terrible. The front desk employees seem to never have any idea what is going on, and claim to always have a full schedule, although it never appears to be busy. They told me that the price per unit (of Botox) had gone up, even for existing members, looking online there is no change in the price, but I was told that they will NOT honor the price advertised online and that it doesn't matter that I was within the timeframe of my paid for membership. When I asked if I could speak to management, I was told there is only one manager for the entire region & that a message could be sent to that manager, but it's doubtful that I would hear back. UNREAL...I obviously canceled my membership & will not do business there again.

So very unethical! I would have given them a 5 but after my treatments, they proved to be a very unethical company.
I contacted them. I wanted two services. They gave me a price for the two treatments based on the number of UNITS that they said I needed. I had the treatment that I contracted for.
I loved the women working there and was happy with my treatments and so far the results are on track. The problem was they estimated that I would need less units than they designed for me for the results I wanted. They will NOT REFUND a the difference of what they said I would need and what their professional person said I needed. $1,500.
So, they can tell you its going to cost one thing, have you sign a contract saying no refunds, and then refuse to return any monies for services they say you dont need! No matter what you say and to whom you say it. Their stance is sorry about your luck but you signed a contract saying no refunds. Attached is where I paid for 7.2 units but I only needed 4.8.
As per their nurse practitioner who did my procedure.
Im not asking for a refund on my services. I am asking for a return on money I paid for services they say I didnt need.
User's recommendation: Do not sign a contract until you have been seen IN PERSON and an actual in person evaluation is done. Do not do over the computer.

I paid for filler injections. When I arrived for my appointment they took my medical history. Due to unrelated allergic reactions they decided they would not perform the service I had already paid for. I was told I would receive a refund. I have been calling repeatedly for the refund. Each person I speak with gives me a different story and a different time frame for my account to be credited. I am still waiting for my charge account to be credited. So I assume this is their scam. Take your money, refuse the service, and promise a refund that you will not receive.

They talk you into services not telling you it is a contract and when you try to get your money back they avoid you and tell you that you signed a contract. This business needs shut down. It has been over 5 weeks now and I have called and emailed the case worker and customer service. No one has replied. I am now arguing with the financial company over the refund and they want payment. This is now impacting my credit score.

This company is horrible! Ridiculously unethical! They lie and steal! They know people are vulnerable when it comes to how they look and they take advantage! I was sick for a month and had to quarentine after that and they would not stop charging me. Had I went in there and exposed them all, it would have been what they deserved! It is companies like this one, that are the reason the American people need protection from unscrupulous companies. They have a company motto of "Get the Money by Any Means"! I will never go back and I will let any and everyone I know or meet Not to go there!