- We bought a ring, we received a tracking number, then it was delivered much later than what the tracking estimate was.
- The jeweler ended up using another tracking number to send us the ring, so the first tracking number was useless.
- The ring looked great. I wore it for about a week then one of the little diamonds it had fell off and what was supposed to be a color-design quickly rubbed off and the white gold underneath started to show.
- We sent it back for an exchange and then had to wait 3 weeks (that's 15 business days) and multiple emails from me asking about a status update in order to receive an update from them.
- the update was that the jeweler is working on it and here is a useless tracking number which doesn't tell you when you will actually receive anything.
- I complained to an online agent about the whole experience and they came back with "a complimentary upgrade in shipping has been requested for this order so that it is expedited. The jeweler has already begun production, so they are estimating it will ship early next week. They want to make sure it is perfect this time."
So pretty much their answer is: I printed a label for you, the jeweler might use it next week, but I'm not really sure. What more do you want from me?!
I've been engaged for a month and a half and only got to wear my ring a total of a week during that time. Instead of enjoying my time or spending it on planning the wedding, I am spending my time following up with customer service.
Update: After 4 weeks of waiting, they sent me a replacement ring that has 2 missing diamond accents and the big diamond in the middle is cracked. Seriously!?
Do not order from this company! Horrible customer service! No one would answer my emails or phone calls! Bought earrings that were terrible quality!
Very happy to deal with. Professional and these people know their merchandise. A very happy customer!
Overview
IceTrends has a rating of 1.5 stars from 23 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with IceTrends most frequently mention and customer service. IceTrends ranks 302nd among Fashion Jewelry sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members