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Ibotta has a rating of 3.9 stars from 2,045 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.
Proactively asks for customer feedback
This company responds to reviews on average within 2 days
I've been using Ibotta for a few years now and overall it's been really good. I do think they could have more options as lifestyle changes. I've changed my diet as I've gotten older and there are not always a lot of items in the produce section or frozen fruit and vegetables that can be redeemed. Ibotta sent out an email/article not too long ago about inflation and how it affects shopping but they have not changed the redemption amount on some of the more expensive items. I wish that would improve.
My account was permanently deleted by Ibotta. They didn't give any explanation at all. I emailed them more than once to ask why and I just got back the generic answer of they can decide at anytime to delete an account. In my opinion they did so because I was using the app well and getting cash back. That is all I can go on since they will not give me an explanation. I am so disappointed. Don't bother getting this app. They will just kick you off if you actually use it.
Had an issue that I could understand why a problem would occur. To GREAT of a deal! Since they rang it together the 4 items looked like 1. After reaching out to Ibotta's team, they were absolutely amazing, understanding and made me a believer once again in this App. Thanks
Unbelievable help the support team gave me and very quick to resolve.
I chose simply because it’s very user friendly and it allows me to save.
My account withdrawal was/is on hold and i was wondering why. I asked and they explained clearly which is much appreciated! Happy? Of course not 😂😂 absolutely pleased with fast response.
The team at Ibotta really went above and beyond to help and do so in a timely manner. They were able to understand my confusing way of explaining via email. Good job 👏 Ibotta!
Where to begin. Well they are extremely organized and fast. Being human I make mistakes especially coming back after so many years. They catch it and explain it so I don't do it again(very much appreciated). The app actually allows us to try new things and some of our favorites. Literally so my shopping list with the app. Makes shopping a little more fun— it usually is NOT. One critic would be to have phone # for help, but you can easily navigate to the answer on there site or the community of users. I could go on but you've probably stopped reading by now. Hope it helped :)
Emails got confusing and spoke to multiple people via email and just got confusing. Everything worked out eventually and the people I did communicate with were extremely pleasant.
Today like everyday but even more so EVERY PENNY COUNTS. Getting. Little back for. Long way.
I have used ibotta on and off for a few years. I always have had a great experience. Even when I have issues with offers matching, I reach out and they never give an issue with fixing it. I have gotten some great deals through the flash deals. I would recommend screenshots and verifying the credits you receive because it does mess up and you will want to know the details if it does.
I would just like to say if you want to save some money this app will definitely help you in that area. I absolutely love ibotta app.I love earning money on products i already would buy. Earn as much as you like. If you ever need help from Thier customer service they are helpful and very informative. Give it a try you won't regret it. You need to earn 20 bucks initially to withdraw it but say you have 26.35 you'll be able to get the whole amount that you want. Which i think is awesome.
Listen I pride myself on my shopping trip, (well it's actually a haul) lol like the big one for the month, as I'm sure a lotta people do, so I was just curious why don't u have a make it rain bonus on the 17th so I don't miss out on the fun! This girl loves her bonuses 🥂
I enjoy using Ibotta as my Christmas savings account. I match offers to items I would normally buy and bank the cash back till I am Christmas shopping. Recently they have made it easier to use at places like CVS and seem to offer more offers on items I actually buy. It is a tad time consuming and I wish there was a way to sort through items quicker but otherwise it's an extremely valuable tool for my family's finances!
I didn't have any issues with my most recent order but I have in the past and customer service has been helpful and quick to fix my missing cash back.
Had cash back offers on items I actually buy and in stores I frequent.
Great app for additional unexpected savings, especially at groceries and retailers I purchase from. I applaud Ibotta for also being the first merchant (in my inbox) to offer the option to "pause" emails for Mother's Day, acknowledging this day "can be a difficult time for many." For those of us who've lost our Mothers, it's a huge gesture. Very much appreciated versus bombarding my inbox with insensitive emails. Thank you Ibotta! Hope there will be similar emails for Father's Day as well.
I recently had a transaction hiccup while using Ibotta for an online purchase, but their customer service team quickly resolved the issue. Despite the transaction not going through correctly, I was pleasantly surprised to find that Ibotta still honored my cash back. This level of dedication to customer satisfaction is commendable and sets Ibotta apart from other cashback platforms. I highly recommend Ibotta for their outstanding service and commitment to their users.
After receiving an unhelpful automated reply about which I wrote a frustrated review, I received a response from an actual person who DID read my question and handled it. I am very grateful for the opportunity that Ibotta gives me to earn cash back, but I don't care for the AI-type responses that really do no read/understand the question or realize the extent of what I have tried already. A human customer service rep is much preferred. Pramod T. Had it handled quickly, effectively, and accurately. I appreciate the effort!
I enjoy shopping with Ibotta for most of my shopping needs. I always double check that I'm buying the right quantity ie: sizes, count etc. it's great to see you've got Cash Back. Then when I decide to Cash Out my Ibotta earnings it goes to whatever I decide, whether it be my bank account or Amazon etc.
I do highly recommend this app, you won't be disappointed.
Anytime I have contacted Customers Service with an Issue about my Cash Back missing for some items. Ibotta contacts me within 24hrs.
Cash Back for items that I purchase from quite a few Stores.
Had issue with a rebate due to the cashier scanned a product twice on my receipt causing me to go to customer service counter to get money back for the second scan. Therefore it made it look like I returned the item totally. So I had to have assistance to get the actual product that was eligible for rebate to process. I was assisted in a quick and professional manner. I appreciate Ibotta and the service I received from those who took care of my issue. Thank you!
Ibotta is a great incentive to try new items, but also earns you cash back on your regular use items. They have a large selection of places that you can get cash back. I consistently use it, and have received over $1300. I let it build up, and then transfer $75 to my checking account. It's like getting a free gift every so often. I recommend it to everyone I know.
My daughter had some co-workers tell her about it, and she passed it on to me.
I've been using this app for quite awhile now I haven't had any real issues when It has missed something it's easy to get quick support. Once you get at least $20 you can purchase gift cards or transfer to your PayPal and it gets transferred so quickly. If you're the main shopper in your household this app is a no brainer. The only complaint is if the scanning the receipt was easier for example just scanning instead of lining up until the lines turn green.
Some items weren’t accounted for cash back. I didn’t really like having to take screenshots of my online receipts because they are long but I did and they were fixed.
To make extra cash on the things I buy all the time. I tell my friends and family about it all the time.
I had an offer that qualified in store and when I submitted the receipt for review, for some reason, it did not want to qualify and said it was not the item on the receipt which it was it was the same exact thing I sent the picture over the customer, service and information in regards to that item and within 24 hours my issue was solved fast and timely. Been using this app for years is definitely worth it to get that extra cash back especially when you pair it up with them bonus offers. Love it.
Unmute, the coupon in, I've gotten pretty good with it at CBS in with everything that has been going on my health. These cash back discounts make up a large portion of our finances in which I cannot contribute because I'm disabled
This app is so easy to link your MVP cards or if you have to, upload a receipt! The app is easy to use just be sure you see the stores in which the cash back offers apply. I have saved so much extra money with the flash sales and daily grocery item deals. The offers are on pretty much most things you might would buy, which is nice. Coming from someone who has saved over $200 extra over and above other coupons you might have, I love iBotta!
Very helpful, accommodating prompt and courteous in helping me.
I chose iBotta b/c I had heard about extra savings, and hate that I waited so long to join!
Legitimate, it actually pays out, payout is fast. You can earn cash back not only for in-store, but also shopping online, with some stores you can even link accounts so don't have to worry about uploading the receipt. Highly recommend the app. Thank you Ibotta!
Products used:
Uploading receipts & shopping online
The Ibotta app is easy to use (just check what you plan to buy and scan a receipt!). It's great to get money back on items I'm already buying! It's easy to redeem for gift cards or paypal. Customer Service has always been responsive if a rebate did not go through. Highly recommend!
I love Ibotta! It's Ana amazing app that helps you save money on everyday essentials! Especially in this economy we could all use a little help and extra savings in our pockets!
Lifetime earning $1053.00! Been a member since 2016 I think. You got to work at it but cash back on the things you buy anyway? Why not! Great deal.
Usually by email but always get my ? Answered.
Easy to use and navigate.
You do have some quirks, but overall you guys are pretty honest. With someone on.SS like myself, every little bit helps!
TY
LINDA
Good
My girlfriend
Sebastian was very helpful and polite. He responded quickly to my emails with generous problem solving and amazing customer care. Thank you.
I love this app. Not only do you get cash back but when you have a problem customer service and support is on it immediately! I can't lose using Ibotta.
I have earned over a thousand dollars in gift cards just for purchasing items I was buying anyway. Fun and easy!
Response was quick and issue resolved satisfactorily.
Easy way to earn extra gift card cash!
When you are already going to purchase things anyway, why not get cash back? It only takes a few minutes to add items from the grocery store you will be shopping and then you just upload your receipt. Online shopping, just go through the ibotta app. There are so many restaurants, services, online shopping, and so much more. If I would remember to use it each time I was about to make a purchase, I would have gotten so much more back.
I recently submitted a receipt for cash back, but was missing credit for one item. I contacted support, and they took care of the issue right away. They always do their best to help me out whenever issues arise.
Gain trust and grow your business with customer reviews.
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Thanks so much for your review Tonya, have a great day!