Ibotta has a rating of 4.0 stars from 2,399 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.
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This company responds to reviews on average within 2 days
I've been using Ibotta for a few years now and overall it's been really good. I do think they could have more options as lifestyle changes. I've changed my diet as I've gotten older and there are not always a lot of items in the produce section or frozen fruit and vegetables that can be redeemed. Ibotta sent out an email/article not too long ago about inflation and how it affects shopping but they have not changed the redemption amount on some of the more expensive items. I wish that would improve.
Waste so much time to scan and verify my purchases. On Ibotta's end...can't see what products actually match and reject offer. Funny, after I scan my receipt (disqualifying items) then next shopping trip those purchases are available! Never have fresh produce. Helloooo...we as a whole are struggling with grocery prices and NOW majority of your offers are eligible for BUY 2. Consumers can no longer just BUY 2
I have used ibotta on and off for a few years. I always have had a great experience. Even when I have issues with offers matching, I reach out and they never give an issue with fixing it. I have gotten some great deals through the flash deals. I would recommend screenshots and verifying the credits you receive because it does mess up and you will want to know the details if it does.
I've been using Ibotta for a few years now and overall it's been really good. I do think they could have more options as lifestyle changes. I've changed my diet as I've gotten older and there are not always a lot of items in the produce section or frozen fruit and vegetables that can be redeemed. Ibotta sent out an email/article not too long ago about inflation and how it affects shopping but they have not changed the redemption amount on some of the more expensive items. I wish that would improve.
When I first got it, it was the first grocery shopping cash back app I used. A friend told me about it so I tried it and it was different and a way to get money back from shopping.
I would just like to say if you want to save some money this app will definitely help you in that area. I absolutely love ibotta app.I love earning money on products i already would buy. Earn as much as you like. If you ever need help from Thier customer service they are helpful and very informative. Give it a try you won't regret it. You need to earn 20 bucks initially to withdraw it but say you have 26.35 you'll be able to get the whole amount that you want. Which i think is awesome.
My account was permanently deleted by Ibotta. They didn't give any explanation at all. I emailed them more than once to ask why and I just got back the generic answer of they can decide at anytime to delete an account. In my opinion they did so because I was using the app well and getting cash back. That is all I can go on since they will not give me an explanation. I am so disappointed. Don't bother getting this app. They will just kick you off if you actually use it.
While when you get all your rebates, it's wonderful and easy, I don't get at least 15% of my rebates. Trying to get them after is awful they need you to screen capture or whatever, send it, date, time, what, who, and they are not easy to work with. I feel like they just keep sending the same message, until YOU figure it out, or give up. I ve gotten back over $750 dollars, but it leaves a bad taste in my mouth that I've lost a lot, and paid more money for products than I would have liked.
Not helpful, even when I wrote about not being helpful, they were not helpful.
Listen I pride myself on my shopping trip, (well it's actually a haul) lol like the big one for the month, as I'm sure a lotta people do, so I was just curious why don't u have a make it rain bonus on the 17th so I don't miss out on the fun! This girl loves her bonuses 🥂
I enjoy using Ibotta as my Christmas savings account. I match offers to items I would normally buy and bank the cash back till I am Christmas shopping. Recently they have made it easier to use at places like CVS and seem to offer more offers on items I actually buy. It is a tad time consuming and I wish there was a way to sort through items quicker but otherwise it's an extremely valuable tool for my family's finances!
I didn't have any issues with my most recent order but I have in the past and customer service has been helpful and quick to fix my missing cash back.
Had cash back offers on items I actually buy and in stores I frequent.
Great app for additional unexpected savings, especially at groceries and retailers I purchase from. I applaud Ibotta for also being the first merchant (in my inbox) to offer the option to "pause" emails for Mother's Day, acknowledging this day "can be a difficult time for many." For those of us who've lost our Mothers, it's a huge gesture. Very much appreciated versus bombarding my inbox with insensitive emails. Thank you Ibotta! Hope there will be similar emails for Father's Day as well.
I recently had a transaction hiccup while using Ibotta for an online purchase, but their customer service team quickly resolved the issue. Despite the transaction not going through correctly, I was pleasantly surprised to find that Ibotta still honored my cash back. This level of dedication to customer satisfaction is commendable and sets Ibotta apart from other cashback platforms. I highly recommend Ibotta for their outstanding service and commitment to their users.
For the most part, Ibotta is an easy, fun, and rewarding program to experience. All things come with ups and downs (ex. Good cash back offers, bonus deals, holiday challenges vs. missed deals, service connection issues, and so offers not attaching at times). But for the most part I will continue to use this program and refer others to use it as well.
Thanks for the opportunity to save.
🏿
Normally I have no problem but from time to time, the clarity in the fine print can be misleading (missing cash back & subjective to customer service understanding when sending a ticket in). However, I say the system works well flaws and all. Thanks for the opportunity to save money in this day and age.
After receiving an unhelpful automated reply about which I wrote a frustrated review, I received a response from an actual person who DID read my question and handled it. I am very grateful for the opportunity that Ibotta gives me to earn cash back, but I don't care for the AI-type responses that really do no read/understand the question or realize the extent of what I have tried already. A human customer service rep is much preferred. Pramod T. Had it handled quickly, effectively, and accurately. I appreciate the effort!
I enjoy shopping with Ibotta for most of my shopping needs. I always double check that I'm buying the right quantity ie: sizes, count etc. it's great to see you've got Cash Back. Then when I decide to Cash Out my Ibotta earnings it goes to whatever I decide, whether it be my bank account or Amazon etc.
I do highly recommend this app, you won't be disappointed.
Anytime I have contacted Customers Service with an Issue about my Cash Back missing for some items. Ibotta contacts me within 24hrs.
Cash Back for items that I purchase from quite a few Stores.
Had issue with a rebate due to the cashier scanned a product twice on my receipt causing me to go to customer service counter to get money back for the second scan. Therefore it made it look like I returned the item totally. So I had to have assistance to get the actual product that was eligible for rebate to process. I was assisted in a quick and professional manner. I appreciate Ibotta and the service I received from those who took care of my issue. Thank you!
Overall, I find I do not purchase the products available for rebate. Initially there were more "any" products. Also there are other apps that simply scan your receipt and credit you for qualifying purchases. Having to scroll through so many products only to find I didn't purchase anything eligible is time consuming and annoying. Also, reducing my unclaimed credits following the pandemic only further soured my taste. I'll keep using, but not expecting much.
It was suggested by my son.
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Ibotta is a great incentive to try new items, but also earns you cash back on your regular use items. They have a large selection of places that you can get cash back. I consistently use it, and have received over $1300. I let it build up, and then transfer $75 to my checking account. It's like getting a free gift every so often. I recommend it to everyone I know.
My daughter had some co-workers tell her about it, and she passed it on to me.
Ibotta has very sneaky small print rules... Should you forget to use the app for a short period of time, they secretly deduct $3.99 from your account on an ongoing basis... which is linked to your bank account and without any notice.
When I first heard about Ibotta, I immediately signed up and love it so much! I've been using ibotta for over 3 years now and I actually earned over $600 in cash back savings! You have the choice to withdraw it or even get a gift card. You can also earn by referring others
Products used:
Earning cash back
I've been using Ibotta now for a couple of years. It takes a few minutes before you go shopping to check off things or review updates on the app, but totally worth the small amount of time put into it. I catch myself sometimes buying something online, only to realize I didn't go through Ibotta! There's lots of businesses you can pick from to get money back, and very satisfying when you receive cash. There's a few glitches here and there, but it usually evens out.
If money is missing or missed, they are quick to answer and resolve it.
Saw a commercial and sounded like it was worth trying.
Ibotta is simple to use once you get used to its process. Initially, I tend to forgot to clip the items that i want for cashbacks but as time goes by, I was able to update my items regularly. Maybe its better if they have an option to click all to make it easier😁 Hope you'll have more products soon. It provided us a few extra bucks each month. The customer service is great as well. They act fast and reasonable.
Waste so much time to scan and verify my purchases. On Ibotta's end...can't see what products actually match and reject offer. Funny, after I scan my receipt (disqualifying items) then next shopping trip those purchases are available! Never have fresh produce. Helloooo...we as a whole are struggling with grocery prices and NOW majority of your offers are eligible for BUY 2. Consumers can no longer just BUY 2
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I typically love the cash back but recently I have been approved for money back and then a few days later they remove my credit. Not cool
Wish I wouldn’t have
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I'm blown away at the amazing customer service! I had an issue with an offer that wouldn't no through to get credit. I went online to send a message on what happened. The online message also allowed me to send pictures. That in itself helped. Not expecting a reply, I checked my email a few minutes after sending the message. Dang! I received message that the issue was resolved. WOW! Kudos to Ibotta! Took me longer to gather pics and screenshots and message. Thank you!
Outstanding! Every message I've sent is answered super quick. Very well organized and it's very aparent they emphasize quality customer service which is rare these days.
Easy to use. I found that what I purchase, I get more back with Ibotta than other similar cash back apps.
I've been using this app for quite awhile now I haven't had any real issues when It has missed something it's easy to get quick support. Once you get at least $20 you can purchase gift cards or transfer to your PayPal and it gets transferred so quickly. If you're the main shopper in your household this app is a no brainer. The only complaint is if the scanning the receipt was easier for example just scanning instead of lining up until the lines turn green.
Some items weren’t accounted for cash back. I didn’t really like having to take screenshots of my online receipts because they are long but I did and they were fixed.
To make extra cash on the things I buy all the time. I tell my friends and family about it all the time.
I had an offer that qualified in store and when I submitted the receipt for review, for some reason, it did not want to qualify and said it was not the item on the receipt which it was it was the same exact thing I sent the picture over the customer, service and information in regards to that item and within 24 hours my issue was solved fast and timely. Been using this app for years is definitely worth it to get that extra cash back especially when you pair it up with them bonus offers. Love it.
Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.
Hello Becky! We appreciate your feedback and sent you a private message to address your concerns. If you have any questions or would like further assistance, please respond to our message. We're here to help!