• Ibotta

Ibotta

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Overview

Ibotta has a rating of 4.0 stars from 2,251 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 5th among Discount Shopping sites.

  • Service
    732
  • Value
    435
  • Shipping
    163
  • Returns
    165
  • Quality
    325

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 74.5%
Positive
843
Neutral
99
Negative
189
184
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How would you rate Ibotta?
Top Positive Review

“Needs More”

Maurice S.
3/21/24

I've been using Ibotta for a few years now and overall it's been really good. I do think they could have more options as lifestyle changes. I've changed my diet as I've gotten older and there are not always a lot of items in the produce section or frozen fruit and vegetables that can be redeemed. Ibotta sent out an email/article not too long ago about inflation and how it affects shopping but they have not changed the redemption amount on some of the more expensive items. I wish that would improve.

Top Critical Review

“Needs reality check with today's consumer”

sarah s.
5/14/24

Waste so much time to scan and verify my purchases. On Ibotta's end...can't see what products actually match and reject offer. Funny, after I scan my receipt (disqualifying items) then next shopping trip those purchases are available! Never have fresh produce. Helloooo...we as a whole are struggling with grocery prices and NOW majority of your offers are eligible for BUY 2. Consumers can no longer just BUY 2

Reviews (2,251)

Rating

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Other

Reviews that mention popular keywords

customer service (294) gift cards (108) phone number (24) bank account (25) grocery shopping (17)
Thumbnail of user samc1225
1 review
0 helpful votes
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February 8th, 2024

I have used ibotta on and off for a few years. I always have had a great experience. Even when I have issues with offers matching, I reach out and they never give an issue with fixing it. I have gotten some great deals through the flash deals. I would recommend screenshots and verifying the credits you receive because it does mess up and you will want to know the details if it does.

Service
Value
Thumbnail of user melw160
1 review
0 helpful votes
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April 11th, 2024
Verified purchase

I would just like to say if you want to save some money this app will definitely help you in that area. I absolutely love ibotta app.I love earning money on products i already would buy. Earn as much as you like. If you ever need help from Thier customer service they are helpful and very informative. Give it a try you won't regret it. You need to earn 20 bucks initially to withdraw it but say you have 26.35 you'll be able to get the whole amount that you want. Which i think is awesome.

Thumbnail of user shirleyl1125
1 review
0 helpful votes
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April 12th, 2024

Listen I pride myself on my shopping trip, (well it's actually a haul) lol like the big one for the month, as I'm sure a lotta people do, so I was just curious why don't u have a make it rain bonus on the 17th so I don't miss out on the fun! This girl loves her bonuses 🥂

Service
Value
Quality
Thumbnail of user dorindan2
1 review
0 helpful votes
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March 11th, 2024
Verified purchase

I enjoy using Ibotta as my Christmas savings account. I match offers to items I would normally buy and bank the cash back till I am Christmas shopping. Recently they have made it easier to use at places like CVS and seem to offer more offers on items I actually buy. It is a tad time consuming and I wish there was a way to sort through items quicker but otherwise it's an extremely valuable tool for my family's finances!

I didn't have any issues with my most recent order but I have in the past and customer service has been helpful and quick to fix my missing cash back.

Reason I chose this business:

Had cash back offers on items I actually buy and in stores I frequent.

Service
Thumbnail of user karenl4289
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Great app for additional unexpected savings, especially at groceries and retailers I purchase from. I applaud Ibotta for also being the first merchant (in my inbox) to offer the option to "pause" emails for Mother's Day, acknowledging this day "can be a difficult time for many." For those of us who've lost our Mothers, it's a huge gesture. Very much appreciated versus bombarding my inbox with insensitive emails. Thank you Ibotta! Hope there will be similar emails for Father's Day as well.

Thumbnail of user rhondas447
3 reviews
0 helpful votes
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April 28th, 2024
Verified purchase

I recently had a transaction hiccup while using Ibotta for an online purchase, but their customer service team quickly resolved the issue. Despite the transaction not going through correctly, I was pleasantly surprised to find that Ibotta still honored my cash back. This level of dedication to customer satisfaction is commendable and sets Ibotta apart from other cashback platforms. I highly recommend Ibotta for their outstanding service and commitment to their users.

Thumbnail of user rosalynh42
1 review
0 helpful votes
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March 22nd, 2024
Verified purchase

After receiving an unhelpful automated reply about which I wrote a frustrated review, I received a response from an actual person who DID read my question and handled it. I am very grateful for the opportunity that Ibotta gives me to earn cash back, but I don't care for the AI-type responses that really do no read/understand the question or realize the extent of what I have tried already. A human customer service rep is much preferred. Pramod T. Had it handled quickly, effectively, and accurately. I appreciate the effort!

Thumbnail of user lynnn330
1 review
0 helpful votes
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March 13th, 2024
Verified purchase

I enjoy shopping with Ibotta for most of my shopping needs. I always double check that I'm buying the right quantity ie: sizes, count etc. it's great to see you've got Cash Back. Then when I decide to Cash Out my Ibotta earnings it goes to whatever I decide, whether it be my bank account or Amazon etc.
I do highly recommend this app, you won't be disappointed.

Anytime I have contacted Customers Service with an Issue about my Cash Back missing for some items. Ibotta contacts me within 24hrs.

Reason I chose this business:

Cash Back for items that I purchase from quite a few Stores.

Service
Thumbnail of user sharonh2917
1 review
0 helpful votes
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March 18th, 2024
Verified purchase

Had issue with a rebate due to the cashier scanned a product twice on my receipt causing me to go to customer service counter to get money back for the second scan. Therefore it made it look like I returned the item totally. So I had to have assistance to get the actual product that was eligible for rebate to process. I was assisted in a quick and professional manner. I appreciate Ibotta and the service I received from those who took care of my issue. Thank you!

Thumbnail of user tammyd747
1 review
0 helpful votes
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March 20th, 2024
Verified purchase

Ibotta is a great incentive to try new items, but also earns you cash back on your regular use items. They have a large selection of places that you can get cash back. I consistently use it, and have received over $1300. I let it build up, and then transfer $75 to my checking account. It's like getting a free gift every so often. I recommend it to everyone I know.

Reason I chose this business:

My daughter had some co-workers tell her about it, and she passed it on to me.

Thumbnail of user kiaraj27
1 review
0 helpful votes
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May 19th, 2024
Verified purchase

When I first heard about Ibotta, I immediately signed up and love it so much! I've been using ibotta for over 3 years now and I actually earned over $600 in cash back savings! You have the choice to withdraw it or even get a gift card. You can also earn by referring others

Products used:
Earning cash back

Service
Value
Quality
Thumbnail of user angelae281
3 reviews
0 helpful votes
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February 23rd, 2024
Verified purchase

I've been using this app for quite awhile now I haven't had any real issues when It has missed something it's easy to get quick support. Once you get at least $20 you can purchase gift cards or transfer to your PayPal and it gets transferred so quickly. If you're the main shopper in your household this app is a no brainer. The only complaint is if the scanning the receipt was easier for example just scanning instead of lining up until the lines turn green.

Some items weren’t accounted for cash back. I didn’t really like having to take screenshots of my online receipts because they are long but I did and they were fixed.

Reason I chose this business:

To make extra cash on the things I buy all the time. I tell my friends and family about it all the time.

Service
Thumbnail of user josit3
1 review
0 helpful votes
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April 9th, 2024
Verified purchase

I had an offer that qualified in store and when I submitted the receipt for review, for some reason, it did not want to qualify and said it was not the item on the receipt which it was it was the same exact thing I sent the picture over the customer, service and information in regards to that item and within 24 hours my issue was solved fast and timely. Been using this app for years is definitely worth it to get that extra cash back especially when you pair it up with them bonus offers. Love it.

Thumbnail of user harryd454
1 review
0 helpful votes
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March 31st, 2024
Verified purchase

Unmute, the coupon in, I've gotten pretty good with it at CBS in with everything that has been going on my health. These cash back discounts make up a large portion of our finances in which I cannot contribute because I'm disabled

Service
Value
Shipping
Thumbnail of user farrahw20
1 review
0 helpful votes
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April 4th, 2024
Verified purchase

This app is so easy to link your MVP cards or if you have to, upload a receipt! The app is easy to use just be sure you see the stores in which the cash back offers apply. I have saved so much extra money with the flash sales and daily grocery item deals. The offers are on pretty much most things you might would buy, which is nice. Coming from someone who has saved over $200 extra over and above other coupons you might have, I love iBotta!

Very helpful, accommodating prompt and courteous in helping me.

Reason I chose this business:

I chose iBotta b/c I had heard about extra savings, and hate that I waited so long to join!

Service
Thumbnail of user mikesbabe2016
1 review
0 helpful votes
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February 14th, 2024

Legitimate, it actually pays out, payout is fast. You can earn cash back not only for in-store, but also shopping online, with some stores you can even link accounts so don't have to worry about uploading the receipt. Highly recommend the app. Thank you Ibotta!

Products used:
Uploading receipts & shopping online

Service
Thumbnail of user willd314
Ibotta C. – Ibotta Rep

Thanks so much for your review Tonya, have a great day!

Thumbnail of user amyy801
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

The Ibotta app is easy to use (just check what you plan to buy and scan a receipt!). It's great to get money back on items I'm already buying! It's easy to redeem for gift cards or paypal. Customer Service has always been responsive if a rebate did not go through. Highly recommend!

Thumbnail of user karent2587
1 review
0 helpful votes
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May 14th, 2024
Verified purchase

I have saved so much money using Ibotta. It's the best cash back app available and very user friendly. The items available for cash back are extensive and many on products I either use already or tried because of Ibotta and continue using them. Customer service is professional and very accessible. This is at least my second year using Ibotta and I don't plan on stopping!

Thumbnail of user maisolineb
1 review
0 helpful votes
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April 27th, 2024
Verified purchase

I love Ibotta! It's Ana amazing app that helps you save money on everyday essentials! Especially in this economy we could all use a little help and extra savings in our pockets!

Thumbnail of user richh310
1 review
0 helpful votes
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March 24th, 2024
Verified purchase

Lifetime earning $1053.00! Been a member since 2016 I think. You got to work at it but cash back on the things you buy anyway? Why not! Great deal.

Usually by email but always get my ? Answered.

Reason I chose this business:

Easy to use and navigate.

Service
Thumbnail of user candise5
1 review
0 helpful votes
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May 24th, 2024
Verified purchase

I was confused about Dollar General cash back vs Ibotta rebates. I was explained how it works very nicely by the help desk and received my courtesy rebate. I appreciate ibotta so much! And the help desk is always so great. Its such an amazing way to earn back extra money on groceries, or try new things at a lower cost to me.

Thumbnail of user lindav1569
1 review
0 helpful votes
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April 19th, 2024
Verified purchase

You do have some quirks, but overall you guys are pretty honest. With someone on.SS like myself, every little bit helps!
TY
LINDA

Good

Reason I chose this business:

My girlfriend

Service
Thumbnail of user malgorzatav
1 review
0 helpful votes
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April 21st, 2024
Verified purchase

Sebastian was very helpful and polite. He responded quickly to my emails with generous problem solving and amazing customer care. Thank you.

Thumbnail of user wandaw517
1 review
0 helpful votes
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April 23rd, 2024
Verified purchase

I love this app. Not only do you get cash back but when you have a problem customer service and support is on it immediately! I can't lose using Ibotta.

Thumbnail of user anned729
1 review
0 helpful votes
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April 19th, 2024
Verified purchase

I have earned over a thousand dollars in gift cards just for purchasing items I was buying anyway. Fun and easy!

Response was quick and issue resolved satisfactorily.

Reason I chose this business:

Easy way to earn extra gift card cash!

Service

Sitejabber for Business

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From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.

Company Representative

Thumbnail of user willd314
Ibotta C.
Typically responds within 2 days

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