• Ibotta

Ibotta

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Overview

Ibotta has a rating of 4.0 stars from 3,868 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Ibotta most frequently mention customer service, gift cards, and great way. Ibotta ranks 6th among Discount Shopping sites.

  • Service
    1214
  • Value
    452
  • Shipping
    167
  • Returns
    173
  • Quality
    337

Proactively asks for customer feedback

This company responds to reviews on average within 2 days

Positive reviews (last 12 months): 73.6%
Positive
1,991
Neutral
238
Negative
476
192
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How would you rate Ibotta?
Top Positive Review

“Amazing cash back”

Brittany R.
9/19/24

In less than a year of using Ibotta I have earned over $500 dollars. It's easy to cash out your earnings, set up your shopping trips either in store or online. I don't know why anyone would not use this program. Great care and response from customer service. It's $$$ in your pocket for buying brands and products you use. Try it!

Top Critical Review

“Loyalty card does not link!”

Denise C.
9/15/24

My Winn Dixie card doesn't link with Ibotta! I've tried all suggestions such as removing the card and then adding it back to no avail. I usually have to take a receipt picture which is almost impossible to capture correctly. Very frustrating since I purposefully buy certain items for the points.

Reviews (3,868)

Rating

Timeframe

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Reviews that mention popular keywords

customer service (591) gift cards (144) phone number (26) care team (47) bank account (31) bar codes (50)
Thumbnail of user deadrac5
1 review
0 helpful votes
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June 13th, 2024
Verified purchase

I enjoy the app but sometimes the bar code scans are inaccurate, most often with the "any brand" items. Most recently, I bought 2 trays of porkchops anticipating to be able to earn a few cents for them, but the scan repeatedly gave me a "does not match" error. I wish there was a way to provide immediate feedback, but even when I clicked the "reconsider" button, I still received the "doesn't match" error. I would like to be able to take a picture of the item rather than just the arcade to get reconsiderations. I'm not sure how to get customer support

Reason I chose this business:

I like $ and try to keep as much of it that I can

Thumbnail of user erinm1310
1 review
0 helpful votes
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May 31st, 2024
Verified purchase

The Ibotta Care Team has always been prompt in responding to tickets...no complaints there! My reason for the four stars instead of five is that there are occasional (bordering on frequent) instances that a purchased product, clearly stated on a receipt, is not only not recognized for a cash back offer but scanning the barcode itself on the packaging isn't recognized. (And, yes, I read the details on the eligible products!) Aside from added work to get the cash back, oftentimes the packaging has been removed and discarded if my family needed to use the product right away.

Thumbnail of user pamelae1029
1 review
0 helpful votes
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June 17th, 2024
Verified purchase

Down side is when checking for featured products each one appears multiple times in multiple categories so takes too long to peruse list. Discourages use of site when ready to shop

Reason I chose this business:

Recommendation of daughter

Thumbnail of user jasons3939
1 review
0 helpful votes
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June 1st, 2024
Verified purchase

I bought 4 items that were worth $1 earnings each and only received 3. Limit was 5. Even corrected it and was denied $1. Update* customer service was quick to follow up after I submitted a bad review and corrected the issue. Thank you.

Service
Thumbnail of user crystals977
1 review
0 helpful votes
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August 7th, 2024
Verified purchase

Frustrated after traveling to get this offer and zero found

Reason I chose this business:

My cousin suggested it. I’d love to contact Ibotta but where.

Service
Thumbnail of user kristenk381
1 review
0 helpful votes
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July 27th, 2024
Verified purchase

I don't know how to redeem my dollars. Please advise. I would appreciate your help. Thanks

Reason I chose this business:

A friend suggested it to me.

Thumbnail of user yvonneh483
1 review
0 helpful votes
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May 31st, 2024
Verified purchase

I especially like the fact that Ibotta gives cash unlike many others that give points only. The search engine could be improved however, because you have to be way to specific to see if there is an offer on the items you have purchased.

The site did not give me money for the product I bought. I had to contact customer service to get it.

Reason I chose this business:

Because you get actual cash.

Service
Thumbnail of user krisp233
1 review
0 helpful votes
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July 8th, 2024
Verified purchase

There is muti times scan receipt, but you have to scan the upc# also off package so you can get credit on the purchase..

Reason I chose this business:

Great deal$ back purchases

Thumbnail of user anng1070
1 review
0 helpful votes
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June 10th, 2024
Verified purchase

In today's challenging grocery prices, Ibotta continues to remind me to add offers after I've completed my online shopping orders so I don't miss out on the extra cash!

Reason I chose this business:

Straight cash for items I was going to buy anyway.

Thumbnail of user blancaj27
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

This app is ok sometimes is hard to get the cash back, I have to contact the help center to claim the money and sometimes I can't upload the receipts like CVS is linked it to it, it won't let me upload it..

Reason I chose this business:

To get some money back

Service
Thumbnail of user markw4426
1 review
0 helpful votes
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July 20th, 2024
Verified purchase

I had to submit my receipt three times before it acknowledged my purchase

It took a third submission before I was reimbursed on this product

Reason I chose this business:

I like the reimbursement for products that I already purchased.

Service
Thumbnail of user diannab226
1 review
0 helpful votes
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July 10th, 2024
Verified purchase

Better than I thought it would be got my 6 pack of scott paper towels for less than 3$ a piece.

Reason I chose this business:

Daughter introduced me to it

Thumbnail of user janicem1959
1 review
0 helpful votes
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July 10th, 2024
Verified purchase

Most always goes as planned but sometimes I do have to go the extra mile to receive my cash back.

So far they have been great! I have a ticket in at this moment, hopefully that will be resolved as well.

Reason I chose this business:

My Niece told me about it

Service
Thumbnail of user jeang882
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

Ibotta is simple to use once you get used to its process. Initially, I tend to forgot to clip the items that i want for cashbacks but as time goes by, I was able to update my items regularly. Maybe its better if they have an option to click all to make it easier😁 Hope you'll have more products soon. It provided us a few extra bucks each month. The customer service is great as well. They act fast and reasonable.

Thumbnail of user cherylc2024
2 reviews
0 helpful votes
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June 28th, 2024
Verified purchase

Had two experiences where I had the right items, but the bar code didn't match. Frustrating!

Also have problems getting my reciept submitted.

Reason I chose this business:

I like to spend and save money!

Thumbnail of user carmenh359
1 review
0 helpful votes
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May 21st, 2024
Verified purchase

My experience, for many years now, with Ibotta have been great.

The Ibotta Care Team has a speedy respond every time I have any issues. Some times they have forgot to accredit my bonuses. But as soon I request to check my account, they have they have a speedy response.

I really love my Ibotta, and I have been telling to many of my friends. I do recommend to get it ASAP, because you will not regret it 🥰💖🎉

Thumbnail of user shanync3
1 review
0 helpful votes
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May 14th, 2024

I'm thankful for their amazing customer service because they will email me to let me know that there were items that I bought but didn't put on my ibotta shopping list. So they give you 24 hours to claim those. They make it so easy!

Service
Value
Thumbnail of user maryw4379
1 review
0 helpful votes
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May 26th, 2024
Verified purchase

An offer was denied even though the product was on my receipt. I no longer have the item to scan the barcode. The chatbot was useless and I didn't get an option to talk to a real person. I finally figured out what to say to the chatbot in order to have the option to submit a ticket. So frustrating!

The chatbot feature needs some work. That whole part of the experience was frustrating. All I wanted was to talk to a real person or submit a ticket and I kept going in circles with the chatbot, trying to find the right keyword to get the option to submit a ticket.

Reason I chose this business:

Referral from a friend

Service
Thumbnail of user tinar935
1 review
0 helpful votes
  • Send Message
June 9th, 2024
Verified purchase

Free $$$$$$$$$$$$$$$$&$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$$

Thumbnail of user madalynf10
1 review
0 helpful votes
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June 18th, 2024
Verified purchase

Easy to navigate. I wish all merchants automatically gave the credits instead of having to scan bar codes.

Reason I chose this business:

Our daughter suggested I join as I do a lot of grocery shopping

Thumbnail of user debik72
1 review
0 helpful votes
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May 18th, 2024
Verified purchase

Although I love the app, it does get frustrating looking for an item that isn't available in a particular store. A few years back, Ibotta had a feedback button that would say 'not available at this retailer' that a user could let the team know that it isn't available at that retailer. I would think that would be a good tool (feedback) for the Ibotta team to use as well as not so frustrating for the user.

Reason I chose this business:

Overall - the app is easy to use and items can be flagged and set up prior to the dreaded shopping experience.

Thumbnail of user andreaw1167
1 review
0 helpful votes
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June 28th, 2024
Verified purchase

I wish that I could scan my receipt at Raleys. I don't like having to wait to see if I get my deals.

Reason I chose this business:

I was reccomended Ibotta

Thumbnail of user sylviag376
1 review
0 helpful votes
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May 29th, 2024
Verified purchase

Offers vary. Some weeks offers are logical and great. Other weeks not so much. Lately it seems receipts are not look at throughly. I've been having to submit "missing cash" quite a bit.

Thumbnail of user tammyw1031
1 review
0 helpful votes
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July 10th, 2024
Verified purchase

Should of received $1 credit for the purchase of 2 cinnamon rolls

Reason I chose this business:

Love the app

Thumbnail of user nicolef1386
1 review
0 helpful votes
  • Send Message
May 13th, 2024
Verified purchase

I enjoy using Ibotta. Once in a while like this receipt from today did not give me a credit that it should have. This receipt did not give me credit for the 2 suave products. It showed me it was accurate but no credit. But most of the time it's correct. I have cased in several times for gift cards.

No reply yet.

Reason I chose this business:

To earn credit back.

Service

Sitejabber for Business

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From the business

Get cash back every time you shop. Ibotta pays you real money on your everyday purchases. Download the free app to receive offers and earn real cash back in-store and online.

Company Representative

Thumbnail of user willd314
Ibotta C.
Typically responds within 2 days

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