iBoats

While the reps I spoke to could not have been more polite and honestly gave me the impression they were knowledgeable about their products, I spent literally hours over days on hold and with reps that never resolved my problem. Promises of follow-ups were never kept and I finally ordered the missing part from my order elsewhere at my added expense to just get away from this order. It's a shame - they have good prices and a lot of good products, but I can't deal with this lack of service.

I ordered a skeg for my boat about a week before Memorial Day. I got a confirmation of the order a couple business days went by and no tracking number. I called and emailed, no response, next day still nothing, so I sent an email to cancel the order and I ordered the part from a different supplier luckily they get it to me and I was able to mount it before the holiday weekend. Still no word from iboats. Then I get an email with the tracking number, the tracking info shows I had contacted them in plenty of time long before the shipping label was printed. Now I'm stuck with a skeg and crickets regarding a RA #. They have disappointed me because I have used them before with success.

I order a outboard hydrofoil thru iBoats and did receive the product in a timely manner. However, I expectected a new, unopened package but that was not what I received. The packaging was clearly stapled back together as it was a return from another customer. Basically iBoats attitude was "to bad, so sad" and they could do nothing unless the product was defective. I hesitate to open it as it will be even more difficult to return. The least the advertising shoud have said is that is was an open packge product. They did not. I will not do business with them again.

Paid extra for second day shipping and they don't process the order for over a week. So yeah, it will ship in two days, whenever they get off their lazy asses and put it in a box. Ordered April 28th and still hasn't shipped as of May 6. Item was listed "In Stock".

This place says they accept returns, but when you call, they give you some BS that the shipping dept will call back within a couple days with return info, then you never get a call or email response or get to get someone on the phone. Seems like a very shady buisness

Did not receive order like I paid for, it came in 4 days not what I paid for, the part is great just what I needed but had to stop on the way and get a part.

Ordered a dock cart and received one that had obviously been returned and then shipped to me as a new one. Open bag for small parts was empty and parts loose in box. Two broken knurled knobs. Paint evidence that cart and been assembled and then taken apart. Dent in tubing of frame.
Pro: Customer service responded quickly and is trying to get new knobs.

Placed and received order in a timely manner but one item was what their parts diagram called for but was the wrong item. Sent email about problem and never heard anything ended up buying the correct part locally and was cheaper anyway.

Ordered a Stainless pipe to build a ladder. Thought I was buying an 8' polished stainless tube. However it came as a 6' tube unpolished and had writing all over it. It is about useless for my project.