This Christmas I received as a gift from my son a beautiful Ibex jacket. Unfortunately it did not fit me so I have been trying to exchange it for another, buanswet in a different size. At first, my emails were answered and I tried to do what I was told. Now they have just stopped answering my emails, and I still cannot exchange my jacket for another one, but in a different size. In my last email to them I suggested three ways of sending the return shipping label to me. After that, no response at all. Not a good way to keep customers. And I am stuck with a beautiful jacket that I can't wear.
I am not sure which one either of those. The boat is great to show product different kind of brand. Also, clothes are a different product because Amazon shows you a price.
Website is terrible, slow, menus, links don't work, HACKABLE. I gave the company 3 years of slack to get it together. Fail.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members