HVACDirect.com

I Ordered an instock product from them, they never delivered and then they said it got lost, I waited several months, I gave up and demanded my refund of $9K. I would never buy from them again. They never apologized. They lost a big customer.

Been waiting. In a national news heat wave. Waiting some more. Still waiting. Air conditioner was in Ohio in week 1. Air conditioner was in Ohio in week 2. Now we are in week 3 and air conditioner is still in Ohio. Still waiting... and waiting... and waiting... and waiting...

The buying and paying process was great. The unit arrived packaged well and undamaged as far as I can tell. Unfortunately the salesman recommended a wrong part. That's when things became more difficult and communication went down hill. I spoke with a few different people about the issue but they were slow to understand and respond. Eventually they issued an RMA but wanted me to pay shipping even though they recommended the wrong part. After some back and forth and documentation of the prior communications, they paid for the return shipping. Then the actual refund took another email and a call even though the tracking showed they had received the return a week prior.
Finally, I ordered the correct part, but because it was a low dollar under, I had to pay over $30 in shipping (the original was free shipping). Granted, I did not push for free shipping.
The last problem may not be on hvacdirect, but rather the manufacturer. The correct extension line set (what I should have ordered to begin with) did not come with the couplers. It was supposed to as described online and in the packaging. It was essentially the same as the incorrect part, but with a correct part number and box. The box did not appear tampered with, therefore I think the missing couplers is on the manufacturer (Perfect Aire). I have reached out to both about the issue and both have been slow (about a week now) to respond and rectify the issue. Meanwhile, I have my house torn apart and 90 degree temps on the way.

This was pretty much an exact replacement for my previous system which lasted 14 years. Only $4K vs. $20K estimate for a new split system installed by 3rd party... No brainer! Thankyou HVAC-Direct for a great website and easy delivery.

I bought a 5 ton heat pump from HVAC direct for about half the cost of the company I installed for. I was Leary of the company because of the lower prices. 2 years later we had a power surge that wiped out the mother board... one phone call to the service rep... BOOM... new control board in the mail... system back up and running like new. At NO CHARGE... I am freakin IMPRESSED folks. Excellent equipment... Excellent staff... GOOD JOB HVAC DIRECT!

I purchased a Clean Comfort 22" x 32" - Perfect Platform AHU/Furnace Upflow Base. I confirmed with the chatbot that it was in stock. Most other suppliers and local supply houses were on the manufacturer's backorder. HVACDirect had it in stock and shipped quickly. Unfortunately, the item was shipped to the billing address. Apparently, it was delivered so quickly, that it didn't generate a shipment notification. I worked with Carolyn in customer support who helped me find where the item was and assisted with a price match. Very helpful once we figured out where the item was located - product availability and service 5 stars. Shipping 3 stars - very fast, but lacked accuracy; I had to drive over 100 miles to get the item to the jobsite.

With that great pricing came the free shipping witch helped a great deal. I love it! Oh and you guys too!

These crooks will gladly take your money and send you junk. They do not warranty anything damaged during shipping nor will they honor any manufacturer warranties

I really messed my online order up. Rather than make me wait for weeks to ship the wrong stuff i got a email letting me know, politely, a better alternative to the purchase i had made, so I ended up calling the number. Jeff not only fixed my order to the specifications i really required but he made sure i got all the additional things i required for my installer to do the job. Than was able to cut 6 WEEKS of the delivery time and not exaggerating saved me THOUSANDS OF DOLLARS! If your ordering your own air-conditioning online for the first time, be smart, wait for business hours and ask Jeff what you should get.

We purchased an AC unit from HVACdirect.com and once I paid someone to install it, it turned out the unit was not working. They told me to call the installers back to diagnose the problem. After hours of diagnosing, it turned out we received a bad unit that had an obstruction in the coils and was causing the coils to freeze and flood our house. They sent us a new unit to replace the bad one, I asked their engineer who will pay for all the service charges I had, he said let's get the unit working and then we'll talk about it. I had to have the service people come back remove the defective one and install the replacement, this cost a lot of money. All the service fees that I paid because of receiving a bad unit were $1850 which this company refuses to reimburse. Had I received a good unit from them in the first place, I would never had to pay this. I highly recommend using someone more credible. HVACDirect has been lying and making up excuses. I left many messages with their manager Jessica who has not called me back. They are simply ghosting me and hoping I'd go away. Have to go to the small claims court next.

Purchased system and within a week the drive board failed. HVAC direct will not return you phone calls and they will make excuses after excuse why they can't get a board. Finally I had to call INGRAMS and they actually sell parts for the units they sell. I have never seen such a thing, get your $#*! together hvac direct and get tech support that knows what they are talking about. Your tech support guys are absolutely clueless. Stay away from Mr cool and the stupid parts chasing game they play. I should've known. AT THE END OF THE DAY I PURCHASED ANOTHER UNIT JUST TO TAKE THE PARTS FROM IT DUE TO NON EXISTENT PARTS WITH MR COOL.