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HVACDirect.com Reviews Summary
HVACDirect.com has a rating of 4.7 stars from 1,809 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HVACDirect.com most frequently mention customer service, timely manner and phone call. HVACDirect.com ranks 1st among HVAC sites.
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A place should be available on order form for special instructions which I put in second line of address about location of loading dock
Great service with hvac direct, but the shippers didn't notify me that I had to call them to schedule a delivery time. When I did, they could only tell me what day and not a appropriate time. Then after waiting all day. They were a no show. I called back and everybody was gone. Called first thing. Lady said, pretty sure I can have it delivered today. I will call if there is a problem. No call and no delivery. After wasting 2 1/2 days of waiting for it, I received it on the third day. Time is money! I wasted a lot of time waiting for the delivery.
Small box on top of skid damaged internally. Open all cartons upon receipt. No help from anyone.
Two thumbs up!
Excellent
Web site is easy to use and the customer service person was very helpful.
First time client because our normal vendor of this part is unable to provide with Goodman or any alternate. I hope I get these evaporators as planned.
Your shipping g company was horrible
Ill evaluate after receipt
Website is very easy to move around in and gives great detail of all products. Excellent shipping VERY fast, ordered on Wednesday was delivered on Friday. Great place to order from, will be ordering all of my HVAC equipment from HVACDIRECT.COM. Great job keep up the excellent work.
Shopping was easy and site it easy to use
Thank you for cancelling and turning around my previous order for the same item, because home was flooded from Hurricane Harvey excessive rain, and could not deliver/receive the item at the time it was due to arrive.
Re-ordered before the Labor Day weekend, after we were able to get back into the house and complete immediate debris removal. Had to wait an extra 3 days for the item to ship, because of the weekend and holiday. Wish product would have shipped out on Saturday instead of the following Tuesday. Those 3 extra days without dehumidification could contribute to mold problems.
Dan was helpful when we called; he made sure that we ordered the correct unit and reminded us to make sure the new unit would tie in to existing lines. Great customer service!
Vary helpful online answering my questions.
So far so good
Order arrived promptly - well packaged.
I have yet to install my new unit as I need to order coils. As I inquired your customer support was very helpful by calling me on how to obtain the information. Overall great and painless experience.
As long as I receive order as advertised, we'll be good.
I received it exactly as advertised.
Easy process for sure. From beginning to final install was homeowner easy with basic mechanical skills. A definite DIY project. Saved ALOT of money from avoiding hiring a mechanical HVAC contractor. And I will put my install up against a pro anytime.
Very nice
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members