HVACDirect.com

This was pretty much an exact replacement for my previous system which lasted 14 years. Only $4K vs. $20K estimate for a new split system installed by 3rd party... No brainer! Thankyou HVAC-Direct for a great website and easy delivery.

Well I received what I ordered from your company. I have yet to install the AC system!

I was disappointed when I saw how the unit was shipped! AC condesor is a very fragile unit by itself. I would thick the shipping box would be better designed and better built to protect the new AC unit. There was a little damage to the fins, but this is understandable seeing the precarious shipping box unit was delivered in!?
As I said I have not had the unit installed just yet.

Tom *******425

Everything was delivered as promised. I used tech support to make sure I ordered everything needed, but no insulation tape was included. The line set fittings did not fit the fittings on the condenser unit, I had to hire an HVAC contractor to come out and braze on fittings to make connections. Worst of all the units are not working, when I called tech support they said it must be the HVAC contractors fault. I am still hopeful this get resolved but not confident I will get much help from HVAC Direct.

I bought a 5 ton heat pump from HVAC direct for about half the cost of the company I installed for. I was Leary of the company because of the lower prices. 2 years later we had a power surge that wiped out the mother board... one phone call to the service rep... BOOM... new control board in the mail... system back up and running like new. At NO CHARGE... I am freakin IMPRESSED folks. Excellent equipment... Excellent staff... GOOD JOB HVAC DIRECT!

I needed a dual zone mini-split system for my mom's ALQ "Tiny home". I wasnt sure what I needed excatly but the customer service representative "Tatiana" was very helpful and knowledgeable and within about 10 minutes she had everything I needed in my cart and ready to go. She suggested the fiberglass pad, additional lineset materials, through-wall sleeves etc. I ordered it all and it was exactly what I needed. I am very thankful for such high quality customer service!

I purchased a Clean Comfort 22" x 32" - Perfect Platform AHU/Furnace Upflow Base. I confirmed with the chatbot that it was in stock. Most other suppliers and local supply houses were on the manufacturer's backorder. HVACDirect had it in stock and shipped quickly. Unfortunately, the item was shipped to the billing address. Apparently, it was delivered so quickly, that it didn't generate a shipment notification. I worked with Carolyn in customer support who helped me find where the item was and assisted with a price match. Very helpful once we figured out where the item was located - product availability and service 5 stars. Shipping 3 stars - very fast, but lacked accuracy; I had to drive over 100 miles to get the item to the jobsite.

We placed an order for 3 A/C condensers, coils and accompanying supplies.

The rep we were dealing with, who was initially responsive with pricing and options, ended up ghosting us when we went to order. So, we called the main number and got our order placed.

Despite checking several times, our order hadn't shipped after 1.5 weeks and calling 3 x's we were informed that the products we ordered hadn't arrived from the manufacturer.

The rep I worked with got right on the situation and stayed in contact until it was fully resolved. He got our items swapped out eith instock items and expedited the delivery. It arrived on the 3rd business day so our maintenance team could get them installed before the next heat wave.

I was a little learly to order this online. However, I was very pleased. My 4th gen DIY Mini split arrived just over a week and half after ordering. The order arrived damage free. I had HVAC in my garage that afternoon! I spoke with the technical team on the website about exact features and they were knowledgeable and put togehter a shopping cart that contained what I needed exactly and a discount! VERY PLEASED!

The compressor of my unit came busted and won't start even after using a booster. Have been trying to get a replacement and wasn't until almost a month after that I was able to get in contact with a representative who can help me. Saw the pictures of the damaged while on the phone with me but wouldn't give me a replacement just said that I will get a response on the email were a sent the pictures. Very disappointed with the situation.

Bought a Goodman furnace, ac and condenser. I ordered a knockdown vent kit and return vent kit along with the furnace system.
I called the next day and canceled the return air and knock down kit. A couple days later I get a shipping notification on the items I canceled. The items I asked to get canceled were never canceled off the order. So furnace and AC comes on one delivery and another delivery for the items I wanted canceled.
I called and asked if we could call the shipper and refuse shipment. Was told it's just easier if I refuse it. I get the order delivered without any notification so I couldn't refuse delivery.
Cost 300 to return parts.
Furnace and AC work great. AC Direct is Very helpful when calling about questions about the system.
Very disappointed by the return failure.

I'd be very caution ordering any side items to go along with the furnace. Your better served going local!