ABSOLUTELY AWFUL COMPANY WHO PUT THEIR CUSTOMERS AT RISK!
I have a business account with them and have banked with them for over 4 years, I have recently moved abroad, they have locked me out of my account twice, first time was easily unlocked within minutes, the second time - ive called up to do the same (answer my 2 security questions) but this was not possible, so after hours and hours of trying to find a solutions the only one was for me to fly home to go to the bank, but as you had locked my bank booking fligts back to the UK is basically impossible...
After explaining this and just being told this was the only solutions, i was told that i could go to Madrid to the branch there as it is closer and cheaper due to inter island flights.
So after having to borrow money I managed to get to Madrid as i was told i could literally go in with my passport and everything would be fine. Obviously when i have got to Madrid this is a coporate building it does not deal with actual banking facilities, so after spending an additional 4 hours on the phone and explaining that you have now left me stranded in Madrid, I have no funds to get anywhere and you are expecting me to try and get back to the UK somehow, and all you are offering me to do is raise a complaint which takes 5 working days to be dealt with.

You have misinformed me with so much information, initially you told me that i could always verify myself with my security questions over the phone and would be able to send money to my other accounts, but this was a lie.
You told me to go to Madrid and my verification would be sorted within minutes, this is the 2nd lie.
You have then told me if I completed the launch form for telephone banking and reset my details I would have instant access back to my account, this then changed to 2-4 hours once the form had been submitted and to keep an eye on my email, when being out through to someone else they then told me this was also incorrect and that actually it was 10 working days, this is the 3rd lie.
I have then told you through all of this that I also have a very serious medical condition (EPILEPSEY) and that being stressed and anxious causes me to have seizsures, but you have no customer care of emergency policy to facilitate this to send me any money from my account so I can eat, or drink water or even stay in a hotel or get an emergency prescription as you had original told me I could go into branch and it would take 5 minutes to be sorted and I am now stranded in Madrid until the foreesable future.
Alongside all of this I have a dog at home who has now just been left because of your lying and misinformation.
Any other bank offers some form of emergency support especially when we are not even in the UK but apparently there is absolute nothing that can be done. You are willingly letting your customer have to be stranded in a foreign country with no funds no food or water or anyway of getting any.
You do not seem to care this is completely HSBCs fault for misinforming me as a customer and lying to me and still giving me no resolution for this.

I would NEVER EVER USE this bank and I have to some how get a flight home so I can empty and close my account as I never want to bank with you again.
I have used my account a lot for business and have put a large amount of money through my account and I do not expect to be treated so badly.

You have even admitted you have no customer care or empathy as when I have explained my bad medical and health conditions there is still absolutely nothing you will do or are trying to do to help. Any other bank would do an emergency transfer to my personal account for £200-500 so I could atleast book a flight home for my partner and I but am just told there is absolutely nothing you can do but make me sit on the street on Madrid for 10 days until my telephone banking launch form is actioned, so you are willing to let your customer go through that is actually outrageous!

When I have been able to sort my bank out and withdraw my funds I will be looking to close my account entirely, I will also be making sure that no-one I know will use your bank and I will make sure that everyone knows about my experience and how bad HSBC is as a bank, I will be taking this story to the national papers and will also be passing all this to my solicitor for this to be taken further legally to pursue as well as you have basically agreed that you have no care for my health condition and this could actually cause me to die.
All communication with you has been recorded and all your lies will be made public and see how bad of a bank and how bad you treat your customers.
HSBC IS THE WORST BANK POSSIBLE AND NEVER BANK WITH THEM!

Used HSBC for the mortgage on a new property. Simply put we were 'porting' our current HSBC mortgage from the old to the new house and taking out a second HSBC mortgage to cover the difference. The maths was Mortgage 1 + mortgage 2 = the price of the new house (minus what we put in in terms of equity on the old property)

HSBC applied the following maths. Mortgage 1 - mortgage 2 = £97,000 short of what we needed. I voiced concern this was wrong and this was ignored for 10 weeks straight, despite repeated e-mails and phone calls. 2 days before exchange our lawyers got involved and pointed this out. HSBC finally accepted the mistake as one of the advisors having messed up. I expressed dismay that the mistake wasn't picked up by underwriting and the fact theres a single point of failure that can go all the way through to exchange.

I wrote a letter asking HSBC to alter their procedures so no single mistake could go through to exchange without a second check to detect it, a relatively easy process to employ. HSBC refused stating it was 'too difficult' to implement this. From someone that works in a safety related industry where procedures change the whole time I know this not to be true. HSBC then suggested it was the lawyers that were to blame, ironic when it was the lawyers that THEY INSISTED i use. That cost me £1004 in cancelled legal fees from the original lawyers I instructed. Again HSBC denied any wrong doing as it's in their terms and conditions. I might also remind them 'learning from mistakes and putting things right is also in the T&Cs but they failed to do that by refusing to change very poor procedures. HSBC then went on to suggest I was the second line of defence on mistakes and I should have picked up the mistake. I pointed out I was not a financial adviser but I had highlighted a mistake and I had been ignored. Ironically then HSBC seemed to ignore me when I further pushed this point. I would summarise they actively encourage weak procedures so they can use plausible deniability. In the end I was offered £250 and the ombudsman agreed this was fair because the legal issue and the procedures issue they do not look into as it's not their area of responsibility. I contacted the FCA who seemed largely disinterested but 'added it to their statistics'.

Best bank ever by any means!