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Preston Media
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hpreston.co.uk
GB
1 review
0 helpful votes
Follow Zap Z.
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H.Preston Media is an amazing company established in 1960 that provides a full range of professional and domestic studio equipment. We always use H.Preston Media because of its reliable and fast delivery services - making sure you get your products when you need them! Their customer service team is also highly knowledgeable and friendly, so if there are any issues with your order, they'll be sure to find a solution for you. H.Preston Media has been providing equipment and services for over 60 years, so you can be sure that whatever you need, H.Preston Media will provide it for you! Whether you're looking for a professional studio setup or something more basic for your home studio, H.Preston Media is the perfect choice. With H.Preston Media, you can trust that you're getting great quality products, reliable delivery and unparalleled customer service - making them the perfect choice for all of your music production needs!

Date of experience: March 25, 2023
GB
1 review
0 helpful votes
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Fantastic Service
February 3, 2023

Shopping with H.PRESTON MEDIA is a real treat! Not only do they have an amazing selection of products, but they also provide excellent customer service. Their online shop is simple to use, and I've always been pleased with the quality of the items I've purchased. Plus, their witty and friendly staff members make the whole experience even more enjoyable! Highly recommend!

Date of experience: February 2, 2023
GB
1 review
1 helpful vote
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Took my money and supplied no cameras
October 5, 2023

In September 2021 I purchased 3 Sony FX6 cameras with lenses from this company. They promised delivery within 2 weeks, it has now been 2 years. The lenses were supplied after a month-long wait but I still have no cameras. John will not answer the phone, he's impossible to get hold of and only sends what feels like automated email responses. I've included one in the photos for you to appreciate.

Do not use this company I'm now £17,000 down with 3 lenses I cannot use.

Date of experience: October 5, 2023
GB
1 review
0 helpful votes
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I recently purchased a Sony FX3 camera kit from H.Preston in Malvern, and I couldn't be happier with my experience. Not only did I get a great price on the camera, but the delivery was incredibly fast. I received my order in no time, which was a pleasant surprise.

I would highly recommend H.Preston to anyone looking to purchase camera equipment or accessories. They lived up to their reputation and delivered exactly what they promised. I appreciate the seamless transaction and the overall positive experience I had with H.Preston.

Thank you, H.Preston, for providing excellent service and delivering on your promises. I will definitely consider H.Preston for any future camera-related purchases.

Date of experience: June 15, 2023
GB
1 review
0 helpful votes
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Poor service
June 7, 2023

Owner is to busy to answer calls emails at a stupid time in the morning keeps removing my reviews on there page and has blocked me says it all really steer well clear very difficult to deal with

Date of experience: June 7, 2023
GB
1 review
8 helpful votes
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Avoid!
November 25, 2018

I've just come across this website and though I need to review here as well.
This company messed up my URGENT order! Supposedly next day but then nothing...? They did not have it in stock despite it being on their website? I mean really?

I've been looking at other experiences, and really shocked to discover their kind of behaviour too. It makes me wonder if they'll come tolling me on the internet for leaving a negative review. How messed up!?
Basically, I; m not using them again! Thank you.

Date of experience: November 25, 2018
GB
1 review
0 helpful votes
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I hope this message finds you well. I wanted to take a moment to express my gratitude for the outstanding service I received during my recent purchase from your company.

While my order may not have been of significant size, the level of service I experienced was nothing short of exceptional. From start to finish, the process was smooth and hassle-free, and it's clear that your team prioritizes customer satisfaction.

One aspect that truly impressed me was the swift delivery of my order. I received my purchase much sooner than expected, which was a delightful surprise. Your commitment to fast and efficient shipping did not go unnoticed and is greatly appreciated.

Additionally, I found your website to be user-friendly and easy to navigate. It made the entire shopping experience pleasant and straightforward. Having a well-designed website that allows customers to browse and place orders with ease is a testament to your dedication to providing top-notch service.

In a world where excellent customer service is sometimes hard to come by, your company has proven itself as a shining example. I wanted to take a moment to express my gratitude for your efforts in ensuring that my purchase experience was a positive one.

Although my order may not have been substantial in size, your exceptional service has left a lasting impression. I will not hesitate to return to your website for future purchases, and I will certainly recommend your company to friends and colleagues.

Thank you once again for your outstanding service, and please extend my appreciation to your entire team.

Date of experience: October 3, 2023
GB
1 review
0 helpful votes
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Fantastic
October 16, 2022

Great service guys thanks will be back for more soon thanks If you need help setting up you can always call the shop or call in they said but im to far away
Great guys and service

Date of experience: October 16, 2022
GB
1 review
0 helpful votes
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H. Preston found me a product i could not find any where else in the UK I was so amazed with there fast delivery and great communication Would always recommend this store they have a popper shop and a great web site Thanks guys

Date of experience: May 14, 2021
GB
1 review
1 helpful vote
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Very untrustworthy- do not go near this guy.

He was selling a second hand lens, it took him 3 months of not answering emails or phone calls before I finally got a refund and would not explain why it hadn't been sent. It turns out he never had the lens in the first place. He told me he was waiting for stock... on a second hand lens? This doesn't make any sense.

Awful communication and a waste of time. So many reviews saying the exact same thing. Completely unreliable ‘business'

Date of experience: March 17, 2021
GB
1 review
0 helpful votes
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I purchased a Sony FX9 kit and a FX6 as a back up and number 2 camera
Both amazing. I got a great deal from H.Preston John helped me put together the full package and kept me fully up dated on the delivery as thee was a bit of a delay on the FX6
The pictures and sound is great
I would always use these guys in the future very helpful
Thanks again

Date of experience: January 16, 2023
GB
1 review
1 helpful vote
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My girlfriend had looked for a good quality product after seeing it in the site she has been met with 6 weeks of waiting time, harsh responses from an email I believe is by the name of John, has yet to email back after the 5th week of promising it's on it's way, attempting to call when they are "open" gets you an automated message I would stay away and hope this review helps people find that to never use this site

Date of experience: November 24, 2020
GB
1 review
0 helpful votes
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I purchased a brand new Sony FX6 camcorder kit best price and great service thanks guys
The Sony FX6 has been very hard for me to find stock has been very slow from Sony
I will always come back to H.Preston and one day i will visit there shop in Malvern thanks

Date of experience: January 18, 2023
GB
1 review
0 helpful votes
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Great Purchase
June 17, 2023

I highly recommend H.Preston in Malvern! Several of my friends had recommended them to me, and I'm so glad I listened. I recently purchased the incredible Sony FX3 camera kit from their store, and I couldn't be happier with my decision.

The entire process, from placing my order to receiving the package, was seamless. The delivery time was around 5 days, which was faster than I expected. The customer service provided by H.Preston was exceptional. They were responsive, knowledgeable, and truly went above and beyond to ensure my satisfaction.

Not only did I receive a top-notch product, but I also had the peace of mind knowing that there was excellent backup and support available if needed. It's evident that H.Preston values their customers and takes pride in delivering an exceptional shopping experience.

If you're in the market for camera equipment or any related accessories, I highly recommend giving H.Preston a visit. Their wide selection of products, prompt delivery, and outstanding customer service make them a standout choice. I couldn't be happier with my purchase, and I will definitely be a returning customer. Thank you, H.Preston, for exceeding my expectations!

Date of experience: June 17, 2023
GB
1 review
1 helpful vote
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I have previously written a scathing review of this company due to non payment of a £2199 refund. This money has now been repaid and John Preston informs me that this was due to a member of staff leaving and a banking error. I have accepted his apologies.
Chris Richardson Brand

Date of experience: June 6, 2019
GB
1 review
0 helpful votes
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I visited H.Prestons shop to get some advise on buying a full on line streaming studio channel
Andy helped me out and I left with a full system which Andy set up for me thanks guys

Date of experience: January 18, 2023
GB
1 review
0 helpful votes
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I purchased a brand new Canon C70 best Uk deal I could find. There are a few cheaper deals but they are not UK. Every thing went really good. Great communication and great customer support

Date of experience: September 13, 2023
GB
1 review
0 helpful votes
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I Phoned this company after seeing their excellent web page and their really competitive prices. They were the cheapest price I found on the internet. So pleased I bought through this company they were so extremely helpful and nothing was too much trouble, I bought a Canon C100 Mark 2 and accessories they really went above and beyond to make sure I was informed at every step where my goods were and they advised me what was the best product for me. I spoke to John Preston the owner who was extremely helpful and he emailed me at every step keeping me informed as to when I would receive my order. Andy Guest their Tech Guy was also very knowledgeable and really couldn't do enough to help. All in all if you are after purchasing any type of media equipment give these guys a call, I would most definitely recommend.

Date of experience: May 31, 2019
GB
2 reviews
0 helpful votes
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I was looking for a 4k resolution camera with three concurrent outputs (screen hdmi and recording all at the same time in 4k). None of my Sony cameras will do this. H Prestons' Andy very diligently put a lot of time into testing a potential solution for me. I didn't actually buy the camera he tested because the BMD 4k studio camera pro had just been announced. Despite the very long lead times BMD stock often has hitting our shores, I got a message from John Preston saying that my camera would be in stock the next day. It was, they sent it straight away and I'm more than delighted with the camera and also by H Prestons excellent customer service. They truly went the extra mile for me and probably invested many hours to make sure I got the very best. All I can say is that they will be my first port of call for equipment and they should be yours too!

Date of experience: August 17, 2021
GB
1 review
0 helpful votes
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I had a great deal and advice on my new camera thanks Really helpful and fantastic range of products

Date of experience: February 9, 2023

Overview

Preston Media has a rating of 4 stars from 51 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Preston Media most frequently mention thanks guys, fast delivery and new camera. Preston Media ranks 187th among Camera sites.

service
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value
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shipping
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returns
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quality
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