Preston MediaReviews 51

In September 2021 I purchased 3 Sony FX6 cameras with lenses from this company. They promised delivery within 2 weeks, it has now been 2 years. The lenses were supplied after a month-long wait but I still have no cameras. John will not answer the phone, he's impossible to get hold of and only sends what feels like automated email responses. I've included one in the photos for you to appreciate.

Do not use this company I'm now £17,000 down with 3 lenses I cannot use.

I hope this message finds you well. I wanted to take a moment to express my gratitude for the outstanding service I received during my recent purchase from your company.

While my order may not have been of significant size, the level of service I experienced was nothing short of exceptional. From start to finish, the process was smooth and hassle-free, and it's clear that your team prioritizes customer satisfaction.

One aspect that truly impressed me was the swift delivery of my order. I received my purchase much sooner than expected, which was a delightful surprise. Your commitment to fast and efficient shipping did not go unnoticed and is greatly appreciated.

Additionally, I found your website to be user-friendly and easy to navigate. It made the entire shopping experience pleasant and straightforward. Having a well-designed website that allows customers to browse and place orders with ease is a testament to your dedication to providing top-notch service.

In a world where excellent customer service is sometimes hard to come by, your company has proven itself as a shining example. I wanted to take a moment to express my gratitude for your efforts in ensuring that my purchase experience was a positive one.

Although my order may not have been substantial in size, your exceptional service has left a lasting impression. I will not hesitate to return to your website for future purchases, and I will certainly recommend your company to friends and colleagues.

Thank you once again for your outstanding service, and please extend my appreciation to your entire team.

I purchased a brand new Canon C70 best Uk deal I could find. There are a few cheaper deals but they are not UK. Every thing went really good. Great communication and great customer support

I purchased a Canon C70 camera got a great deal love this new camera.service was fantastic. Great price and good communication thanks

I recently purchased the Sony FX6 Camcorder from H.Preston Media UK, and I couldn't be happier with my experience. From start to finish, their service was exceptional, making it an absolute pleasure to deal with them.

First and foremost, I was thrilled to find the Sony FX6 at an amazing price, which was the best deal I could find from a genuine Sony UK dealer. The ordering process was smooth and straightforward, and I received my camcorder in record time, just as promised. The fast delivery was impressive, especially considering the current circumstances.

Upon receiving the camera, I had a few technical questions about setting it up to suit my needs. The customer support team at H.Preston Media UK went above and beyond to assist me. They patiently guided me through the setup process via FaceTime, ensuring that I got everything just right. Their expertise and willingness to help were truly commendable.

Additionally, when I faced a minor issue with my purchase, their after-sales service was top-notch. I visited their shop, and they resolved the problem promptly and efficiently. To top it off, they even treated me to a nice cup of coffee during my visit, making me feel valued as a customer.

Overall, my experience with H.Preston Media UK has been outstanding. Their dedication to customer satisfaction, competitive pricing, and excellent support truly set them apart from other retailers. I will undoubtedly recommend them to friends and colleagues without hesitation. It's comforting to know that I can rely on them for any future camera-related needs.

Thank you, H.Preston Media UK, for providing exceptional service and making my Sony FX6 purchase an enjoyable and hassle-free experience.

Warmest regards,
Ian

I highly recommend H.Preston in Malvern! Several of my friends had recommended them to me, and I'm so glad I listened. I recently purchased the incredible Sony FX3 camera kit from their store, and I couldn't be happier with my decision.

The entire process, from placing my order to receiving the package, was seamless. The delivery time was around 5 days, which was faster than I expected. The customer service provided by H.Preston was exceptional. They were responsive, knowledgeable, and truly went above and beyond to ensure my satisfaction.

Not only did I receive a top-notch product, but I also had the peace of mind knowing that there was excellent backup and support available if needed. It's evident that H.Preston values their customers and takes pride in delivering an exceptional shopping experience.

If you're in the market for camera equipment or any related accessories, I highly recommend giving H.Preston a visit. Their wide selection of products, prompt delivery, and outstanding customer service make them a standout choice. I couldn't be happier with my purchase, and I will definitely be a returning customer. Thank you, H.Preston, for exceeding my expectations!

I recently purchased a Sony FX3 camera kit from H.Preston in Malvern, and I couldn't be happier with my experience. Not only did I get a great price on the camera, but the delivery was incredibly fast. I received my order in no time, which was a pleasant surprise.

I would highly recommend H.Preston to anyone looking to purchase camera equipment or accessories. They lived up to their reputation and delivered exactly what they promised. I appreciate the seamless transaction and the overall positive experience I had with H.Preston.

Thank you, H.Preston, for providing excellent service and delivering on your promises. I will definitely consider H.Preston for any future camera-related purchases.

H.Preston Media UK is an exceptional provider of professional video, photographic, and audio equipment. I have been a loyal customer for several years and can confidently say that they are one of the best dealers in the industry.

The staff at H.Preston Media UK are knowledgeable, friendly, and always willing to go above and beyond to help their customers. Whether I'm in the market for a new camera, a high-quality microphone, or other audio and video equipment, they always take the time to understand my needs and recommend the best products for me.

What sets H.Preston Media UK apart from other dealers is their commitment to providing the highest quality products and services. They offer a wide range of professional-grade equipment from some of the most respected brands in the industry, ensuring that customers have access to the best tools to capture and produce outstanding content.

I have purchased several products from H.Preston Media UK over the years and have always been impressed with the quality and durability of the products. Whether I'm shooting a video on location or in the studio, their equipment has consistently delivered outstanding results.

In addition to their exceptional product offerings, H.Preston Media UK also offers excellent customer service and support. The staff is always available to answer questions, provide advice, and offer technical assistance when needed.

Overall, I highly recommend H.Preston Media UK for anyone in the market for professional video, photographic, or audio equipment. They are a reliable, trustworthy, and professional dealer with a deep commitment to providing the best products and services to their customers.

H.Preston Media is an amazing company established in 1960 that provides a full range of professional and domestic studio equipment. We always use H.Preston Media because of its reliable and fast delivery services - making sure you get your products when you need them! Their customer service team is also highly knowledgeable and friendly, so if there are any issues with your order, they'll be sure to find a solution for you. H.Preston Media has been providing equipment and services for over 60 years, so you can be sure that whatever you need, H.Preston Media will provide it for you! Whether you're looking for a professional studio setup or something more basic for your home studio, H.Preston Media is the perfect choice. With H.Preston Media, you can trust that you're getting great quality products, reliable delivery and unparalleled customer service - making them the perfect choice for all of your music production needs!

Great price, amazing service!

Surprisingly, H.Preston were significantly cheaper than anywhere else I could find for the item I needed, and even though I placed the order on Thursday night, it was shipped on Friday and received early Saturday morning - all for a standard 'free shipping' order - outstanding service!

Best Prices and great Back up I have purchased many products from H.Preston for many many years
Always great prices and a vast range of products

I had a great deal and advice on my new camera thanks Really helpful and fantastic range of products

Shopping with H.PRESTON MEDIA is a real treat! Not only do they have an amazing selection of products, but they also provide excellent customer service. Their online shop is simple to use, and I've always been pleased with the quality of the items I've purchased. Plus, their witty and friendly staff members make the whole experience even more enjoyable! Highly recommend!

Great Deal and fast delivery thanks
Purchased lots of new kit after visiting the store and had a great experience thanks

I visited H.Prestons shop to get some advise on buying a full on line streaming studio channel
Andy helped me out and I left with a full system which Andy set up for me thanks guys

I purchased a brand new Sony FX6 camcorder kit best price and great service thanks guys
The Sony FX6 has been very hard for me to find stock has been very slow from Sony
I will always come back to H.Preston and one day i will visit there shop in Malvern thanks

STAY AWAY. HORRENDOUS EXPERIENCE. NO REFUND!
I literally cannot believe I'm writing this review now... I really should have paid attention to the dozens of other horror stories and reviews below and on TrustPilot before ordering from these guys.

I've ordered a Canon C70 for £4000, marked as in Stock and ready to be delivered the next day. But like a multitude of other people have found out, it wasn't really in stock.
Thought I first received an email saying it had been shipped to me, in reality it wasn't.
After calling multiple times, they told me it wasn't really the case, instead it was ordered from their suppliers and should arrive soon to their warehouse... but never seemed to arrive day after day...

Since the camera wasn't going to arrive in time (or at all who knows with these guys...), I asked to cancel the order and get a full refund, only to be told they could not cancel because of the delivery. What delivery? The camera isn't even in your stock! You've told me yourself that you do not have that camera.

After asking 4 times by email and on the phone for a full refund and being denied my £4000 back, I have been assured my order has been canceled and the refund sent. It's now been A MONTH and I still haven't received my refund back. I have NEVER EVER seen such a terrible experience with any retailer.

I'm now going to have to seize a court or ask my bank for a chargeback. In the meantime I have £4000 out in the wild which is a massive stress for me.

DO YOURSELF A FAVOUR: DO NOT order from those guys ever. Like a lot of people have explained it here, they've had to wait for months to get delivered or have had to harass them to get their refund. Such a shame.

Great service guys thanks will be back for more soon thanks If you need help setting up you can always call the shop or call in they said but im to far away
Great guys and service