Hotnet.net.il has a rating of 1 stars from 1 review, indicating that most customers are generally dissatisfied with their purchases.
How do I start? They used to have a worse reputation. You sign up for their dinosaur cable TV service or their slow internet... and then you can never cancel...
Now, outages. All the time. Get someone on the phone, ha... forget it.
WhatsApp, they NEVER answer.
Via FB, I got a response after a week... asking if I still needed help.
Everytime it rains in Israel, there are power outages. Does the cell service go down, no, of course not. Do the very few companies that offer limited Fibre Optic internet go down, no, of course not.
But the ONLY cable TV company in the country does not have battery or generator backup systems... so when the power goes out many kilometers away from you... doesn't matter... your service goes with it.
SHAME ON THEM...
Answer: Don't hold your breath! Sometimes it is impossible... or you get someone who doesn't know anything.