HotFootballTickets

Hard to tell at this point. This company adds additional fees for each ticket purchased, and forced us to pay an overnight fee for our tickets; whereas, tickets would have arrived (via snail mail in 4 weeks) or 2 days before event date.

I find the email delivery charge a bit ridiculous. I'll stop there before I say too much. Thanks for the tickets.

Not sure. I have not used this service before. I thought through your site that you were direct tickets. Hoping I will receive these tickets 3 days before the performance in 4 months...

Cannot see the seating chart like Ticketmaster or AXS ticket services. I just paid two tickets, see a section, but there is no map to see exactly where I am going to seat :(

Fees are too high... really?!?! An electronic transfer fee... really?!?! Come on... that is super frustrating...

Ordered west ham tickets for part of a birthday trip - prior to buying tickets I seen the average reviews here and thought 4/5 from 112 reviews must be decent but having bought from site the service is clearly just a scam. Having then actually read the "5 star" reviews they're clearly not genuine. The service is terrible from start to finish:

- After initially registering my interest I was bombarded with phone call after phone call and emails but as soon as they have your money the contact stops. You are phoned on a number that you cannot phone back and there is little point emailing as you get either:

1)no response or
2)given another mail address to contact (which you barely get a reply from either)

- Bought tickets and price went from 216 pounds initially then 28 fees on top so total of 244

- then you click pay and you are taken to different website where total is now in euros and not knowing the currency rates and assuming the website is genuine and the total is the same 244 you click pay only for 278 to be taken from your bank

- I asked about this repeatedly and was given excuse after excuse but none of them actually explained why I had been charged 34 extra

-I was then asked to provide a copy of my passport and bank card for "security" reasons and despite repeated attempts these reasons were never actually explained to me

- my bank contacted me to flag up the payment as suspicious and possibly fraudulent and informed me that I shouldn't send the copy of passport and bank card and that they themselves would never ask for them for security reason and had never heard of this procedure.

- despite repeated emails I have had no information about tickets jus repeated demands for passport and bank card copies.

-I received a phonecall again asking for these items which I again refused to send - I then asked the operator on the phone for my money back and was told it would be sent within 3 working days only to receive an email later that day stating the operator "hadn't understood my request" which to me highlights the overall poor service - how can a simple request such as this be misunderstood?

-They continued to ask for copies of passport/bank card for about 2 weeks then I get an email saying that my transaction is complete

-I've heard nothing since despite repeated emails and attempts to use the chat service on website (operator left twice as soon I asked any question specifically about my tickets or getting my money back) and then the chat service is unavailable so I don't know if I have been blocked.

UPDATE: Tickets did arrive but the above points still stand. Overall service is not good enough for the price you pay for the tickets. Still have no explanation as to why the charge goes from 244 pounds to 375 euros (difference of 34 pounds) but I've accepted that is just what you as a company do as it is mentioned in other reviews. Overall the communication is poor (repeated emails ignored but as soon as I write a bad review I'm contacted the next day) and your site is misleading regarding payments. As I said though I did receive tickets but I wont be using your service again.

Ryan

Updated: They called my few days later after i posted my comments. They finally refunded total for 2 tickets: €565 (it took around 10 days for this refund process). I can say they take responsibility when they see your comments.
But definitely, if they could arrange better before the games that would be great. T
That can save a lot of problems.

I told hotfootball tickets specifically that I was purchasing tickets for my honeymoon and wanted to make it a very special occasion. They downgrade our tickets. Knowing that this event was special to us they did not even show the common courtesy of informing us before the tickets were sent that we were downgraded. The tickets seatons are far far away. I purchased Cat 1 Premium (€592 per ticket) 4 months before the game which should be belonged to lower area to the court, but they just sent me the roof seats. I am very angry, upset and frustrated. All they could say to me in response was that they will refund the money between 2 diff. Cat. But finally, they only return me total €76. What a BIG LIAR company. Please never buy any tickets from them.

BE CAREFUL ADDITIONAL FEES, CURRENCY CONVERSION CHARGES AND then CHANGED FEES WHEN THEY SEND THE FINAL CONTRACT. IF you're comfortable with all that, then use this service.
Did I receive my tickets? Yes. Delivered as promised, BUT and there is a but, when I completed the transaction online I was told that I was paying 681 Sterling. When I was sent the official contract to pay this amount, the amount CHANGED to 792 Sterling. That is the difference of 111 Sterling change in price. On top of that, this company is in the USA and then converts your order to USD. It does NOT give you a choice to purchase in USD when ordering. I was therefore charged another 23 Pounds to convert to USD, with no say in the matter. In my mind, this is an overcharge of 133 Sterling. (This converts to $217 USD plus 23 pounds conversion of course:)

In all seriousness. Good place to get ticket, but be prepared to be overcharged by hidden, or blatant fees.