• HotelsOne

HotelsOne

Overview

HotelsOne has a rating of 4.8 stars from 60,271 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HotelsOne most frequently mention easy process, great experience, and book online. HotelsOne ranks 1st among Hotels sites.

  • Quality
    160

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 96.7%
Positive
34,182
Neutral
813
Negative
353
3
See all photos

What reviewers want you to know

Positive highlights

  • The booking process was very simple & fast, thank you
  • Good booking experience every time staying at the hotel before.

Critical highlights

  • You wouldn't accept my GOOD credit card and began to time me out before i could change cards.
  • Upon calling customer service, they acknowledged a "system error" and said you actually have to call them to cancel.
How would you rate HotelsOne?
Top Positive Review

“Easy, fast and I like that we have 3 days before arrival...”

Deborah C.
3/6/24

Easy, fast and I like that we have 3 days before arrival date to cancel. Im traveling with my 96 year old mother. Could we be near Sarah Popish who has already booked? If not, no problem.

Top Critical Review

“I have a gift card which I was UNABLE to use while...”

Hedy H.
2/9/24

I have a gift card which I was UNABLE to use while booking online. Called the 800 # and got someone with English as his second language who tried to sell me a room for MUCH more $$$. I find this to be very frustrating and annoying. No need to go through this type of procedure. Booked on my charge card and NOW STILL left with this gift card. Not Happy.

Reviews (60,271)

Rating

Timeframe

Other

Reviews that mention popular keywords

booking process (322) booking experience (242) web site (141) cancellation policy (145) booking system (97) credit card (157) customer service (78) front desk (24) room rate (34) discount code (27)
Thumbnail of user deborahc2780
1 review
0 helpful votes
March 6th, 2024
Verified purchase

Easy, fast and I like that we have 3 days before arrival date to cancel. Im traveling with my 96 year old mother. Could we be near Sarah Popish who has already booked? If not, no problem.

Thumbnail of user taylorl372
1 review
0 helpful votes
April 8th, 2024
Verified purchase

Good that this site accepts Apple Pay. I perceive this is more secure and for sure it's better than typing my credit card number

Thumbnail of user leef619
1 review
0 helpful votes
February 11th, 2024
Verified purchase

So much easier than in the past...great to do it on line. Thank you. We stay at the Hotel Bethlehem every year for Musik Fest, it's AWESOME.

Lee Fox

Thumbnail of user markv1298
1 review
0 helpful votes
February 6th, 2024
Verified purchase

Why did I get it a little cheaper through the website? Talked with desk and it was 67.00 more. Just curious.

Thank you, Mark

Thumbnail of user debrah1718
1 review
0 helpful votes
January 24th, 2024
Verified purchase

We love being right on the beach. Easy access for food and things to do. With the price it can't be beat.

Thumbnail of user paulm5367
1 review
0 helpful votes
February 25th, 2024
Verified purchase

Seems very efficient and easy to navigate. Also rate is similar to companies like Agoda so we just came direct. Thanks

Thumbnail of user patriciad2841
1 review
0 helpful votes
March 30th, 2024
Verified purchase

I seldom use my phone for this sort of thing, so I truly appreciate how easy it was to do. Thanks.

Thumbnail of user judithh1072
1 review
0 helpful votes
April 10th, 2024
Verified purchase

Pretty easy to work out what was offered for how much. I guess some people want all those options? Photos limited help but ok. Easier than some very convoluted sites! Thanks

Thumbnail of user christinem3191
1 review
0 helpful votes
May 7th, 2024
Verified purchase

Easy fast and all info there as you tap away.
Thanks so much. I look forward to seeing you soon.
Christine

Thumbnail of user joannes1283
1 review
0 helpful votes
February 13th, 2024
Verified purchase

My husband had called 3 times but never got a call back so I decided to try online. Much easier.

Thumbnail of user barbarab4546
1 review
0 helpful votes
January 28th, 2024
Verified purchase

Wishing there was little more info on the suite. How many bathrooms, or a place to ask questions/FAQ would be handy. Thanks!

Thumbnail of user jamesp5358
1 review
0 helpful votes
January 16th, 2024
Verified purchase

Just logged onto website and booked, how easy was that and I got a better price. Fantastic. Thank you.

Thumbnail of user amberh1060
1 review
0 helpful votes
March 6th, 2024
Verified purchase

Super easy and slick! We've stayed here many times but always booked through Expedia, this was very easy.

Thumbnail of user paulay112
3 reviews
0 helpful votes
February 21st, 2024
Verified purchase

Would not accept my credit card. Probably because a tree fell on my house, destroyed it and had to get Po box

Thumbnail of user judyg1077
1 review
0 helpful votes
April 11th, 2024
Verified purchase

Easy registration. The Inn looks very nice and we look forward to celebrating our 58th wedding anniversary in your city.

Thumbnail of user kimj859
1 review
0 helpful votes
January 12th, 2024
Verified purchase

Able to book the room, floor-(no elevator & have someone can't do stairs); view; lots of pics to feel comfortable booking. Regular travel to Solvang - changing where we normally go. Thanks of ease.

Thumbnail of user jaes40
1 review
0 helpful votes
January 8th, 2024
Verified purchase

Very quick and easy. Thank you. That was one of my best user experiences. Please pass on my thanks to Distinction Hotel Palmerston North. Nga mihi J

Thumbnail of user karenk3369
1 review
0 helpful votes
January 8th, 2024
Verified purchase

Was fairly easy. We have stayed there for several years. We usually had two doubles or 2 queens. If that becomes open please let me know. This room will be fine. Love your resort

Thumbnail of user annet499
1 review
0 helpful votes
January 31st, 2024
Verified purchase

Simple and easy to book a room. I like the option to pay later and free cancellation. One never knows if the mountain pass will be closed at travel time.

Thumbnail of user pamelas2950
1 review
0 helpful votes
February 1st, 2024
Verified purchase

This was east to use and I like that when a number entry was asked for, you brought up the number keypad instead of the letter keyboard. So much easier

Thumbnail of user thomasb4808
1 review
0 helpful votes
April 14th, 2024
Verified purchase

I always enjoy staying here. A great location and friendly staff. Rooms are clean, gym is nice.

Thumbnail of user ianm968
1 review
0 helpful votes
April 19th, 2024
Verified purchase
• Updated review

Easy and quick. Ever more than 20 years we have been regulars here and always enjoy it.

Easy and quick
June 22nd, 2023
Verified purchase
• Previous review
Thumbnail of user josephc4266
1 review
0 helpful votes
May 7th, 2024
Verified purchase

Pretty easy. Did it once before and it worked well! Keeping my fingers crossed for a good second experience!

Thumbnail of user janeth2246
1 review
0 helpful votes
April 30th, 2024
Verified purchase

So easy and this far in advance, nice to know you can cancel just as easy. For retired "old folks", that a nice comfort!

Thumbnail of user maries1276
1 review
0 helpful votes
February 2nd, 2024
Verified purchase

It went smoothly! Very clear information & the process was easy to navigate! Thanks, Marie & Jim

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Business History

Since 2001 our team of hotel and internet experts has expanded to 90 professionals working out of seven global offices catering thousands of travelers a day. We have built a company that provides online hotel reservations in the best possible way. A valued facet of our company is our multi-lingual customer service team who constantly provides excellent service in more than 22 languages.

Company Representative

Thumbnail of user witjesw
Mila W.
Typically does not respond to reviews

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