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HostSailor Reviews Summary
Overall, the company has garnered a mixed reputation among its customers. Positive feedback highlights the quality and reliability of their hosting services, with many appreciating the responsive customer support and competitive pricing. Users frequently commend the quick setup times and effective problem resolution. However, concerns persist regarding service reliability, particularly with reported infrastructure issues and delays in support response. Some customers have faced challenges with account suspensions and a lack of communication from the support team, indicating a need for improvement in handling critical issues. Balancing these strengths and weaknesses is essential for enhancing customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I am very glad to be with this hosting provider, especially their customer service and support. They assisted me through all the difficulties I had in transferring my website from another server. I felt understood and supported. I would definitely recommend them.
Hostsailor provides an exceptional quality service and features at an economical price. I'm a recently new costumer of Hostsailor and is totally satisfied with my package and host. They are really a great provider which solves any issues which may happen. Highly recommend them to use! They are the best in this realm!
I am started using HostSailor for the last 2 half months & it exceeds my expectations by providing me the smart security. Its highest security secures my websites & that's why I am really very happy with its hosting services. I have also experienced the highest security with one more hosting company which is Domain Racer & I use its web hosting services for my blog. I am thankful to both hosting services to help me to build my business.
I am using hostsailor service and happy with it. Everything is smooth! Also I love the flexibility of prices and tariffs. Yeah in the beginning it asks a lot of information from you like address and phone number but it's all safe and does it job well! And what important is that the support is always there! Thank you very much!
I am hosting my sites on hostsailor from last 4 months. One day, I received a mail from cloudflare that there is a phishing url on my site, I logged in to cpanel to check it and found that there were lot of suspicious files in my directory. I don't know where these files come from. May be hosting was hacked or there may be a security breach in their server. I deleted all the suspicious files but some files were re-appearing again and again even after deleting them. So, I contacted their support team and asked to delete those irritating files and they deleted them successfully. But the very next day, they suspended my account due to phishing url. I contacted their support staff immediately and explained them very clearly that I never uploaded such phishing files. They asked me to contact at *******@hostsailor.com. I sent an email to *******@hostsailor.com explaining about the whole issue. Now, more than 4 days have passed but they are not replying nor restoring my suspended account. My company site is down and I am unable to receive business emails. I again contacted their support team that I am not getting any reply from *******@hostsailor.com. I also asked them to send me the backup of my website, so that I can host them on some other host, but they refused by citing the reason that They can not restore the suspended account and send backup of the files as matter relates to abuse department. Now, the problem is that abuse department is not replying and my company website is down from last 4 days and files are stuck with their hosting. So, it is not a reliable hosting and they are so unresponsive.
They provide VPS servers at an unbeatable price. I'm using their server for 3 months. Unlike some cheap VPS providers, their support is also active. So far happy.
Trash, not hosting. I used their services for several years. But the last six months have become hell. They have a lot of overselling. They regularly fall all the infrastructure. Even their own site crashes. In these periods it is impossible to create flows. They turn off the VPS for false reasons, without evidence, without notice. Support takes a very long time. Support is not competent.
Hello Alex,
Your server was shut down because your old OpenVZ was no longer sufficient for your need which has caused high network traffic on your server. The whole node was shut down for that.
As compensation as well as a gesture of good-will to our very important customer like you, we have activated a XEN VPS for you with 30 days of service free of charge. Our technical team has been monitoring it ever since then, finding it's been running smoothly and being stable.
We have been making an effort to investigate the issues you have reported here (through constructive comm. Here on this platform). We are also working on the improvement of our support service with more prompt and helpful responses to help our customers, as well as trying to find out how to prevent such a similar situation from happening again in the future.
We would love to hear from you about your experience with the new XEN VPS we have offered and how we can assist you further. Thank you!
Hello today i want to write review about hostsailor which is the best hosting for services like: VPS, Website etc. Hostsailor support helping me 24/7 and biling support answer me really fast (2 hours max). Thanks again hostsailor for all what doing for people!
BIG 10 STARS :D
It's a good service for a really good price.
Their support always responds quickly.
I recently upgraded my VPS hosting plan and after the payment in less than 1 hour, my new plan was already active.
However, at first when I wanted to upgrade my plan, they offered me some discounts and I opened a sales ticket just to inquire about the opportunities. I clearly wrote in the message (also in the subject line): upgrade my plan. And after the third message, they told me that it's only possible to use discounts if I order a new plan. It should have been more efficient if they would just say me this information in the beginning.
But overall I'm really satisfied with the service.
1 thing I like from the hostsailor is, they quickly answered all my complaints
Although there are a few technicians who are less responsive but for the whole their service I am quite satisfied with their performance
I use VPS & dedicated Servers from hostsailor for long time, they have stable services. And very Active support and billing team.
I did a lot of errors when i was running VPSs &@ billing. Support was very active and completely solved all this errors.
I am a network researcher, the server is very good, very strong performance, the current experience is not bad, it is said that this can open ip forged features, I am contacting the staff opened, hoping to get good support, if it is easy to use, I would recommend my friend to buy it. In addition, the time for the dedicated server to be on the shelf is very fast. It would be better if the background panel can provide a customized system image.
HostSailors DDoS protection feature gives us peace of mind. Their hosting platform is reliable and their customer support staff is efficient. We could not have asked for more.
-Somteimes slow support
-If it is something serious, you will have to wait senior manager to resolve problem
+At the end all my problems are solved. All my not-that-standart wishes too
+Very friendly support. I get small bonuses from time to time
+Excellent prices for what you get
-ToS 14 days refund policy is a lie
-VPS are shut down without your permission
-You're immediately forced to purchase upgrade, because they limit your VPS due to "excessive CPU usage"
-Dashboard information is deliberately misleading (including bandwidth usage)
-Customer support is limited to "please send email to %differentdepartment%"
Purchase at your own risk.
HostSailor has allowed us to manage the increased traffic on our website with no connectivity issues. They delivered on the high uptime rate that they promised.
Excellent services! We got a very affordable package for dedicated hosting. And their support staff is always available to help.
No setup fee, no contract, and free incoming bandwidth all offered by a web hosting service? Are you serious? That is how I reacted when my friend told me about HostSailor. I just had to experience it myself to believe it! And I was impressed! All this is 100% true. Great job guys
From the business
HostSailor offers high-quality VPS Hosting with top notch support and impeccable reputation. Affordable domain name registration, and SSL Certificates, Right now HostSailor is The Biggest Provider in the Netherlands and Romania And They Currently Offer Free DDOS Protection On Every VPS And Dedicated Server
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Lokesh, we have noticed that you have left the same review on many reviews websites, and we already informed you to contact us so we could help but you never replied, we need to investigate your case because we suspend abusers only, we don't allow illegal activities at all.