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HostGator (866-96-GATOR) is a leading provider of web hosting, VPS and dedicated servers. Discover why over 9,000,000 websites trust us for their hosting needs.
HostGator Reviews Summary
Overall, the company has established a reputation for providing reliable services and competitive pricing, with many customers noting ease of use and effective technical support. However, concerns regarding customer service persist, particularly related to inconsistent support experiences and delays in response times. While some users have had positive interactions with knowledgeable representatives, others reported frustrations with unresolved issues and inadequate communication. Despite these challenges, a significant number of long-term customers express satisfaction and loyalty, indicating that while improvements in customer service are needed, the core offerings are generally well-regarded.
This summary is generated by AI, based on text from customer reviews
I choose HostGator because of their quick production custom support
It was recommended by a friend and its the best. The absolute best!
Hey Craig,
Thank you for you review!
DJ
Customer Advocate at HostGator
Nice server need to work on support part, please work on it
Hey Michael,
Thank you for your feedback.
DJ
Customer Advocate at HostGator
**************
Hey Saier,
We would love to get more information from you. We will be in contact with you soon.
DJ
Customer Advocate at HostGator
Easy to use, great support, affordable prices and more than one option for our business
Hey Ken,
Thank you for your review!
DJ
Customer Advocate at HostGator
You keep changing my, htaccess file and consequently disabling my client's websites and backend sites. Today was very stressful because of your actions.
Hey Ryne,
We are sorry to hear that. We would love to fix this. We have asked an Escalations Manager to assist.
DJ
Customer Advocate at HostGator
Reliable service. Excellent customer service.
Hey John,
Thank you for your review!
DJ
Customer Advocate at HostGator
I made a mistake, I should have chosen another host. Once the current hosting is due for renewal I will be moving to a new hosting
Hey Timothy,
We hate to hear you feel that way. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
It has been a great help in my work, and the technical support has always been reliable and efficient.
Hey Willmar,
You are most welcome. Thank you for your review!
DJ
Customer Advocate at HostGator
Most likely I'm changing hosting I'm constantly having trouble sending emails
Hey Edin,
We would love to take a look into this. We have asked for an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
Good hosting and support with 24/7 technician online that great.
Hey Chairat,
Thank you for your review!
DJ
Customer Advocate at HostGator
...
Hey Jonas,
We would love to know your thoughts. We have asked an Escalations Manager to reach out.
DJ
Customer Advocate at HostGator
Security sucks. Not able to protect user server from hacker.
Hey Kuan,
We hate to hear you feel this way. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
Being a tech company, your chat system is very very poor and bad services, it has no sound notification no alert / notification while chatting. You don't have proper customer care e-mail ID, and no reply of complaints from your side.
Hey Ritesh,
Thank you for your feedback. We have asked an Escalations Manager to reach out and assist.
DJ
Customer Advocate at HostGator
I feel more professional and secure with Hostgator
Hey Stemmons,
Thank you for your review!
DJ
Customer Advocate at HostGator
Is the better hosting and the prices are very affordable
Hey Luis,
Thank you for your review.
DJ
Customer Advocate at HostGator
I got it because of good price and unlimited domain hosting. But since I signed up, I have found that the chat is always helpful and solves my issues quickly. So far I have only put up a WP blog and a simple Joomla site. I am looking forward to building a e-commerce site with your help.
Hey August,
Gret reasons! Thank you for your review!
DJ
Customer Advocate at HostGator
Best hosting service and customer and tech support
Hey Sue,
We agree! Thank you for your review!
DJ
Customer Advocate at HostGator
After comparing many different hosting services, I decided to go with Hostgator.
Hey Edward,
Good choice!
DJ
Customer Advocate at HostGator
My brother was a referral. Thank goodness. I just love this web company. There is a few things I would like to tell you about the Website Builder if I could.
Thanks
Kim
*******888
Hey Kim,
Thank you so much for choosing us!
DJ
Customer Advocate at HostGator
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Nixon,
Thank you for the awesome review!
Marissa
Customer Advocate at HostGator