HorseLoverzReviews 25

Sure, they have great prices...but every time I try to place an order they email me weeks later stating that due to inventory error they can't fulfil the whole order. The communication is absolutely terrible. Even finally when they do ship with the few items they had in stock, its been over a month since the order was placed. I wouldn't recommend.

I bought a pair of boots for my grandson. They came the wrong size to send them back. It's going to cost me more than the boots were worth their policy for returns are horrible. I will never buy anything from them again

I ordered a Christmas Present from them December 5th. Delivery was promised before Christmas. It didn't come. It was the main present for a special family member so it was very disappointing. I know there were weather issues but I ordered things from New York that same day and got those items 7 days later on the 12th. Had they sent the box out the day it was paid for instead of waiting 10 days, this wouldn't have been an issue. UPS said that it wouldn't get here till the 28th...not happy! Won't order from this company again. Paid 13.99 for shipping and they charged me 3.00 for extra shipping.

Although their prices are unbeatable, I ordered my package over 2 weeks ago and it hasn't even shipped out yet. I've called several times and they kept pushing back that shipping date. I also emailed so many times and got one email back about of my questions. I needed this package before a show I have next weekend and I know I won't get it in time. I should've just ordered from somewhere else and I could've gotten it a long time ago. I was also very frustrated because I ordered a 9 pocket ice BOOT. Boot not boots. It never said in the description that it was sold individually, so I had to email them multiple times to get no answer, so I called them and was on hold for 45 minutes due to their computers being down. I ended up having to cancel the order and order the same ice boots from a different store because shipping was just going to take too long.

I ordered a navy blue lead rope with a bull snap. After waiting a month for it to arrive, I found it damaged. It looked like it was bleached which didn't make sense. It had a fairly large portion of bleach but the rest was fine. So as I'm unraveling it, weird crusty stuff is falling off! I don't know what was on it but it was very crusty which was also weird. So I think "That's fine I'll wash it and see if I can get it to work." I start rinsing it with cold water and the dye is coming out! Before I know it the sink is purple/blue so that was fun. At this point I know I'm not going to use it but I put it in the dryer and after 30 minutes I pull it out with. Guess what. The snap has broken! That was probably my fault because it's not meant for a dryer but still. And after multiple attempts to reach them I gave up. So overall, no, I don't recommend them. Steer clear.

"We recently placed an order with horseloverz.com and it was not a good experience at all. Not only was there absolutely no communication from them at all, but it took almost a month to get our order. Then, upon receiving our order we only received one of two items we ordered. We received one of our items and a packing slip that just says "refund" next to the other item. They never even emailed us about it at all. We will never place another order with this site and I would not recommend anyone order from this site."

I ordered a noseband and tie down from this site. First, I tried to use PayPal (very prominently displayed button). Clicking the button completely wiped out my cart and left an error message. I tried this twice. I decided to take a leap of faith and complete the checkout with my credit card. This time I received an order confirmation page. I took a picture of the page (to have as a record until I received an email... I do this with all sites except Amazon). It's a good thing I have this habit. I never received an email confirmation. I called almost a week and a half after placing my order. The automated phone system did not work. I would have gladly "checked on my order" using the system, except that pressing buttons didn't do anything. I finally decided to push the button for "place order." I got a person after a long wait on hold. I was able to give her the order number (from the pic on my phone) and was told that it was in processing and would not be shipped out for several days yet. I expressed my frustration at not receiving any emails and the automated phone not working, but thanked her for her help. I was under the impression the order would still be shipped. After all, a charge from horseloverz.com already appeared on my credit card. When I checked my credit card earlier today, the charge had disappeared. The only reason I noticed is because I track my spending on an app and then balance my accounts with it. The lack of communication is unacceptable, and makes the whole business feel shady.

I purchased a pony coat from Horseloverz.com and received it late and in terrible condition.

It was in an old package that was sun-worn and for a coat much bigger than what was received. When we got the coat out, it was used, rusty, and had hair all over it. We tried to return it; however, they said that it was not received in a resell-able condition and that it would have to be returns or destroyed with no refund either way. We opted to have it shipped back to us, but they did not ship it back to us in the agreed upon time and I had to contact them again to get it back.

We had to pay for shipping all ways (to us originally, back to them for review, and back to us again) and the whole thing has been a hassle.

I am very disappointed with my experience with Horseloverz.com and will not be ordering anything from them again.