website thubmnail of Hooked On Wine
How would you rate Hooked On Wine?
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California
1 review
2 helpful votes
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Concerning Lack of Responsiveness
August 19, 2023

Bought 6 bottles, expensive wine. Immediately confirmed order and took my money. No shipping info. Now won't return calls or emails. Phone message system "full" and can't leave a message. ARE YOU THERE?

Date of experience: August 19, 2023
New Jersey
1 review
5 helpful votes
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Stay Away
September 6, 2017

Classic bait and switch... lists "hard to find wines"... at a very cheap price, then attempts to sell you something else because they never had what they advertised in the first place. Gray Market scam... stay away.

Date of experience: September 6, 2017
Texas
1 review
3 helpful votes
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Missing 01 bottle
August 25, 2020

Do not buy from Hooked on Wine. I ordered 3 magnum bottles of wine and received only two. The manager suggested that it was a problem with UPS and that maybe someone "clipped" the bottle. He promised to look over the matter with UPS, let me know what was the problem and refund me. Three weeks has passed and I have no follow up on the matter. When I call they do not answer my calls. In 15 years of buying wine in the internet, this was my worse service and experience.

Date of experience: August 25, 2020
California
2 reviews
0 helpful votes
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Great Experience!
May 14, 2021

Best pricing I could find on the blue chip Napa Cabernet I was looking for by far. From the moment I placed my order I was receiving communication from the Hooked On Wine team. First they let me know my order was received. Then they sent another email to let me know they could, and would, ship my order on the date I had requested. Then came the email showing my order had shipped with tracking info. The wine arrived the day they had said it would. The 8 bottles were all high neck fill level with labels in perfect condition. A week later I brought one of those bottles to a wine dinner with friends, it drank amazing. Thank you Hooked On Wine! I will be back.

Date of experience: May 14, 2021
Minnesota
1 review
1 helpful vote
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Scammers
January 10, 2024

This people are scammers, they are charging me 3700.00 of wine I never received. I'm planning legal action against this people. Be aware DONT BUY from this scammers. They don't answer the phone nor reply to emails.

Date of experience: January 10, 2024
Texas
1 review
4 helpful votes
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I was sold 6 bottles of a nice Bordeaux from Hookedonwine. There were problems in shipping to my address, so without consulting me, my card was credited. I really wanted the wine at the price they advertised, so I asked if they would ship it to another location where no problems existed. They agreed. A week later I was informed that my wine had been sold to someone else, and Hookedonwine would not stand good for the problem they created.

Date of experience: April 23, 2012
California
1 review
7 helpful votes
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Don't Buy Here
August 1, 2019

Ordered 6 bottles of very expensive wine. Got no order confirmation. Called to confirm they got the order, They did and promised shipment the next Monday. Didn't come. Called again. No one answers the phone. Promised shipments the next Monday. Didn't happen. Called again. Took about 6 calls before I got person (No one returns calls). Said they would ship in 3 months when weather cooler! I complained. They said they would ship the next Mon. Didn't ship. I called Visa to reverse the charge. Shipped the next day! Horrible. Worst ever experienced.

Date of experience: August 1, 2019
Washington
1 review
3 helpful votes
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Professional Service
August 26, 2020

I've been ordering wine from them for several years and I was enjoying a cup of coffee surfing the internet and I came across this website. They are very picky on their shipping and packing and have always provided me with tracking info. They are very honest and very helpful and have always honored what they say.

Date of experience: August 25, 2020
California
1 review
5 helpful votes
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I ordered a bottle of Champagne from hookedonwine.net, and it looked fine when I opened the box. Upon opening, the cork was shriveled and fell limply out of the bottle, and the wine was dark and flat. I sent a complaint, and received no response. Two weeks later, I emailed to see if they had received my complaint, and I got a quick "sorry, we sell as-is" sent from the owner's iPhone. Avoid this site at all costs; their low prices do not get you a bargain.

Date of experience: April 18, 2011
New Jersey
1 review
5 helpful votes
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I have placed two sizeable orders with Hookedonwine and I have found them to be inexpensive, reliable, courteous, and an overall pleasure to do business with. I don't know if these are phony reviews from a competitor or not, but I know I would have probably not ordered here if I saw these reviews first, which would have been my loss.

Date of experience: January 14, 2020
Oklahoma
1 review
3 helpful votes
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Mollydooker velvet glove
January 29, 2021

Do not buy any wine from these guys, I bought four bottles of Velvet glove and they sent it without the velvet bag, their response was their site displayed it as a "naked bottle "! The wine always come in a velvet bag I have been buying this wine for the last 10 years i would never recommend them to anyone STAY AWAY!

Date of experience: January 29, 2021
New Jersey
1 review
4 helpful votes
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I ordered a $200 bottle wine as a special gift for a friend. 7 months later, I found out that the friend never received it. I tracked down UPS and found that they had damaged it on route and neither UPS not Hookedonwne told me about it and just credited my card. When I complained to Hookedonwine, they just said they can't do anything about it and UPS had made several attempts to deliver - which is a total lie because the delivery report says that they tried once and then damaged it on route. My friend is a wine buff and lives in a doorman building and gets wine all the time. It makes no sense that this one was not delivered. They are a scam. DO NOT ORDER FROM THEM!

Date of experience: July 14, 2017
California
4 reviews
5 helpful votes
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Four days after ordering well priced wines, we are already drinking them. :) The vintages were correct and the packaging was outstanding.

Date of experience: March 18, 2020
California
1 review
3 helpful votes
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I ordered a case of wine, sent me the wrong vintage year. Asked me to send pictures for proof, so I did. I never heard back from them again.

Date of experience: December 16, 2018

Overview

The company exhibits a polarized reputation, with customers highlighting both commendable product quality and significant service shortcomings. Positive feedback emphasizes competitive pricing, particularly for sought-after wines, and instances of satisfactory order fulfillment and communication. However, numerous complaints reveal critical issues, including unresponsive customer service, order inaccuracies, and shipping problems, leading to frustration and distrust among buyers. The recurring theme of inadequate support during disputes and delivery failures suggests a need for improvement in customer service practices to enhance overall satisfaction and reliability.

This summary is generated by AI, based on text from customer reviews

service
4
value
3
shipping
3
returns
1
quality
2