Ordered 6 bottles of very expensive wine. Got no order confirmation. Called to confirm they got the order, They did and promised shipment the next Monday. Didn't come. Called again. No one answers the phone. Promised shipments the next Monday. Didn't happen. Called again. Took about 6 calls before I got person (No one returns calls). Said they would ship in 3 months when weather cooler! I complained. They said they would ship the next Mon. Didn't ship. I called Visa to reverse the charge. Shipped the next day! Horrible. Worst ever experienced.