HomeStars.ca

HomeStars has been a complete waste of time. They sign the contractor up for a listing. Send you a few leads, which lead to no face to face contact with the client and send you a bill for over $800. At the end of the day, who are you working for, for yourself OR to pay for the listing?
When you reach out to the representative, they won't call back, they ghost you, and don't reply to emails.
This is not how to conduct a long term marketing relationship with contractors. Save your time and money and avoid HomeStars. This HomeStars will never get 5 stars in my books.

I had a problem with a contractor, but when I put my reviews, HomeStars did not post it and when I complained, they said they do not post the review at this time. That was a couple years ago! Then I noticed that my contractor is paying HomeStars that is why they did not post my review. This shows that the reviews are not mostly true, and HomeStars is selective of the reviews which is kind of deceiving for the people who want to hire a contractor.

As a new contractor in business I was reluctant to sign up with them. They reassured me I was going to get 10 - 15 leads through a month. "you'll be overloaded with work".

I received an average of 2 leads a month and the quality of the leads was just laughable.

Would not recommend to anyone.

They promis lead generating on this website as the biggest of the sale, why else get homestars? When i have discrepancies with what leads im getting from the site, I was told its my fault for not getting enough reviews, when i have 98% they say 99% might be better lol. I tried to cancel this service, calling, sending emails and blocking my account, they persisted and finally billed me another 400.3 months of junk leads (if any came in) with another 4th month. 1600 dollars in the $#*!ter with these guys. You can get better jobs on kijiji.

We have an agreement with Reliance Home Comfort Protection Plan 24-hour since 2007. They are committed to providing outstanding furnace heating and cooling, repair and maintenance, Ecobee smart thermostat wiring furnace, and a hot water tank service. Their goal is the same as ours: to get the heat or cooling turned back on fast. First I talked to a very knowledgeable representative at Ecobee, similar to the Nest thermostat. The problem. We could not get the fan started without having the heat on. We had a missing wire going from the furnace to the thermostat upstairs. I immediately booked my appointment with Reliance under my home comfort protection plan to do a scheduled repair the next day. Resolution completed. John from Reliance was very knowledgeable and removed the fast-stat and installed a new 5 wire from the smart Ecobee thermostat upstairs to the furnace in the basement. He did not hesitate to call a co-worker to discuss the diagram of the Ecobee smart thermostat which I like to see because it tells me that the rep cares to fix the problem. He diligently disconnected the thermostat, removed the baseboard in the dining room to create hidden access to run the new wire from the main floor to the furnace in the utility basement. He did a clean job! So nothing a little silicone on the trim can't fix. The fan is now running and we programmed it for 30 minutes an hour. I'm 100% satisfied with the service they provided. Thank you, John!

This company is a complete scam.
Once you sign up, forget about talking to anyone. No one answers the phone. When you call your phone number is routed to your rep regardless of what number you call. (you could try another phone number I guess, if you have time for that) And of course forget about a call back.

Towards the end of your dismal contract, a different kinder, more understanding crook will call to try to smooth out the mood due to lack of, and useless leads because of miscategorization of your service, and offer you a discount for the remainder of the contract. Even if you tell the rep that you are not going to renew. Why?, because they set up the new discounted price as another annual contract without consent.

I had no choice but to cancel my credit card because I read elsewhere that Homestar's will continue to attempt to debit your account even after the contract has run its course. And sure enough, they did! (try that is)

I could go on, but I hope you get the point. Work on your own SEO, forget these clowns.

They have removed my review only because their system is set up to reject any review that has a contact information. What's happened was we got ripped off by a company that was supposed to fix our cooktop that they accidentally broke the glass part of and never followed up to replace the broken cooktop. It's been 2 years since the incident and they don't care. The cooktop is a $2500 and we are stuck with a broken glass top. Now, I have read other negative reviews for that company and found that there are so many other people that got ripped off so I wanted to write a review including my email address for others to contact me so we could do a class lawsuit against the company and because I have included my email address, my review was removed by the system.I have complained to them so Home Stars manager did contact me just to say that their system is set up that way to remove any contact info. My reply is, we'll then set it up the way do the system accepts the review because right now Home Stars is protecting and promoting fraudulent companies. Having said all of the above I suggest anyone who considers to be a part of Home Stars community to stay away from these clowns. Home stars is a complete joke.

Hi everyone. Please don't use this site as it's a scam. They trick you saying it's just 1 payment then after you get charge $600/ month for 12 month. Try to cancel then they make you give them 2 month notice and then on top of that you have to pay 30% of remaining balance. There is no lead at all. Scam scam scam

Complained to HomeStars about DCD Landscaping practices. HomeStars endorsed this company. Homestars does not verify reviews and does no audit or follow up on consumers' complaints. Homestars does not authenticate a company fully and thus puts consumers at risk. Homestars is solely interested in collecting money from contractors and be damned with the consumer.

I've been using home stars for a couple months now and I'm extremely satisfied with their service. They're always updating me on what I can do to be more successful on their platform and really show they care about building a long term relationship.

Just passing by to say that home stars is a lack of respect for others. And organized crime. They came to us and said we would keep busy with work.

It's been more than 5 months since we paid them 500 dollars every month. In addition to them not sending a quantity of work, when they do send it they also send 20 other companies to provide a quote. I have been paying for 5 months and have not completed any work. This is a theft.

I'm at a point where I need to earn money and not pay to work. And they are robbing us. because I'm losing money. Never do anything with them they are a fraud and organized crime

I've been trying to cancel it since June and they still have the nerve to want to charge me 355 of the amount. Because when we start business with them they make us squeeze everything online. And then comes to say that everything is in contract precisely to steal from us. I hope to see them soon in a bad situation

I worked at Homestars as the annoying person who would always call you to sign up. The job had its great days and others were horrible! You were expected to make at least 120 calls daily and have a talk time of at least 3 hours per day. Also it was a salary job plus commission, so if you wanted me to call you after hours, I was not getting paid for that (and I would call you after hours, so if you are someone who asked for it, please pick up that phone, I hated missing time with my family only to be ghosted!)

Now, for the people saying they call all the time, it's true they call ALL THE TIME! We were expected to call you at least 5 times before you were put back into a cooling off time (a few months) before called again. The only way to get off this list is to SPECIFICALLY SAY REMOVE US AND DO NOT CALL AGAIN. If you do not say that, they will not remove you, only put you back in for a call in a few months. Also, the reps who call you, are given the lists and have to call you, so I got used to being told off multiple times a day because of how often we would call, and I had no choice (alternatively, I spoke to many who were driving between jobsites who were not interested but had great conversations and enjoyed it!). Just remember, the person calling you is getting pushed by the higher-ups to call you, so everyone is pressured, its sales, but politely saying to remove from the list is the best way to stop calls.

Next is price, damn it was expensive! You are charged based on location and category, so if you choose to go on HS, make sure you know what you want and the area or you will be overpaying and getting crap leads. Also if you are in back woods of Alberta, don't expect any leads! Basically, any leads are from major city centres, AND then you are on a rotation depending on how many other companies are in your area (and I will add they are sent through a rotation and evenly distributed). Price is negotiable as well so if it is something you want to do, hit them back hard on the price!

To summarize is it worth it, I mean it all depends, Sure reviews are important to some, but depending on what you do and the area, it can be (I mean if you install overhead doors an hour outside Toronto, hell no. If you are a handyman who does small jobs downtown Toronto absolutely (they have A TON of leads because nobody wants the small jobs)) but if you have the mindset that you are going to get a ton of leads for the price you are wrong! If you have a high-margin business and pocket 20-30k per job, then if it cost 8k a year and you get 1 or 2 good leads it sure can be.

We got rid of this company a few years ago for having no accountability for reviews. Ever since we have received multiple calls from them to get back on board. We're not interested in a platform that has no accountability, and charges x4 to x5 times the competitions annual fees, we put in too much hard work in the field, we want to be represented correctly and accurately and heard as business owners when there are legitimate concerns"
I felt compelled to write this review after a very pushy phone call from one of the reps today.
#reviewing the reviewers

Erindale landscape still have not come back to complete job.still missing my step to the side door. Front step so wobbly they move everytime you go step on then.
But did come around last Sunday for more money

Spiros Roofing came same day and replaced the shingles which came off the roof due to Friday's storm. They were extremely busy but they came asap to help me and were very courteous.
I shall use them again without hesitation.
Amar Banerjee
12 Victoria Ave. Unionville

Worst platform I've ever used.
Take your money, give a lot of false leads, and then flag your number on file and make it near impossible to speak with an agent. Had to start calling from another number to reach someone.
And that's just the tip of the iceberg. I could write an essay on their BS

This year was so bad! I've been with homestars for three years now as a business owner marketing with them. My account manager was Jessica Lee. First two years were wonderful but this year was garbage. No costumer service. Seems like they were doing the bare minimum with me. Sending me one lead a month for over 100.00$$$ if any knows leads that's really bad. Other websites I can make $5000. 00 off a $15.00 investment. I'm not going back unless I get a better manager and even then I'm very skeptical. I have spent over $700.00 this year $130.00 a month one year contract and I'm stuck in this sh@# show now. I've made $800 off the site and it's summer I should be raining in leads from them but I guess I don't take priority this year. Watch about. Just go by monthly and only in the summer time. Winter leads are rare.

My husband always uses homesteads to find contractors. We were redoing our backyard interlocking and the front of our house. He found GTA landscaping located in Toronto who subcontracted a company by the name if Strong Base interlocking and construction. The guy came out and looked at the work to be done and gave us a estimate. Where do I begin. We first gave him a deposit of $200 this was in may, he said he would start in June. With all the wet weather we had we understood. So he came at the end of July to start. We waited a long time. He would make excuses when he didn't show up, it's too, family issues etc... Then came to putting the interlock, we had existing interlock and he said he would get the same interlock. Not consulting with us first he got the wrong stone and started laying it down. My husband cones home and noticed right away, he said he was 150% sure it was the right stone. My husband argued back and forth, hr finally said our stone was discontinued, my husband said why he wasn't straight with us. My husband called 4 different companies and finally found one that still had it in stock. My husband called him and told him. He called his supplier to confirm and he did. He asked me what I wanted to do I said rip it all out and get the right stone. He wasn't happy and so the headache started. He told us that we would have to wait 4 weeks because he had other jobs to do. Is that professional? No! Do I called GTA landscaping and they contacted him and he said he would be there the following week on the Monday. Monday came and went to show, more excuses. He promised so may thing to us that he would do and never did. Finally my husband kept calling until he came to finish. We paid him and he said that he would be back to pick up materials that had to be disposed until now he hasn't showed up to pick it up. More excuses. I don't recommend this company at all. They promise so much and don't follow through. I'm tired of dealing with scum.

They do not really do anything to bolster your business and sneak in a 35% THIRTY FIVE PERCENT. Cancellation fee when you realize their services are usless costing you anywhere from 700-1000$. One of my biggest mistakes I've ever made. They turn small businesses into easy money for themsevles.

Just got new fences installed in my backyard by a company called MG Fence. Amazing job, quality materials. Attention to detail and a very competitive price. My neighbours were somewhat reluctant to proceed with the project but were so happy with the end result. I thoroughly recommend this company if you want to put value on your property. Call Dino for a quote!

I stopped paying for this service 5 months ago. Get calls to sign up and pay more than I was. My 98 want down to a 90 with no bad reviews. Home stars is no help on my market as leads are poor.
Marks windows and doors at Catharine's

We had our tub/shower replaced with a beautiful walk in shower this week and could not be happier-beautiful shower, friendly, courteous installers-Mike, Ahmed, and Jonathan and a wonderful contact person, Samantha. The installers worked a very long day installing and cleaning up after themselves. Samantha was with us from the very beginning, keeping us informed of every step from ordering our product, to checking in with us on installation day, to follow up the day after installation. Could not ask for any better experience. Highly recommend Lifestyle. Thank you.

Wanted a 1 month membership, they said not a problem.
They did not tell me it was a 12 month agreement with a 700$ cancellation fee?
Now they want 3000$ or 700$ for a service i didnt use let alone finish the verification process.
I asked to cancel and they tried intimidating me telling me to pay 700$ or else. And told me its in my best interest and to be careful about disputing...
What did i just get into?