Homebase UK

I have never has a customer service person slam the phone down.
In the absence of his manager who had already left told me her deputy was
"Too busy working to come to the phone to listen to my complaint."
When I expressed annoyance he said " well do what you want to"
And down went the phone.
That after 7 phone calls and an hour waiting to get connected.
I have written to their Head Office and threatened to go to the newspaper. Let's see if they even bother to respond.
That's me done with Richmond branch, I'm off to Hanworth tomorrow instead.
Re below. No proof of purchase as done online

First time online buyer and what an experience. Next day delivery if placed before 4pm. Ordered Friday 8th, given a delievry slot of 13.30 - 17.30 on the 9th and still waiting on the 11th. Van broke down, my backside, tracking showed the driver in the next road around 20.00 so, with my mobile, why didn't they call me to pick. Monday 11th and driver just set off, 12.15, with 147 drops of which mine is 140! Nice one homebase, get yourself a better courier service. Homebase could have chased courier but that was left to me. Appalling attitude.

I went to Homebase on Wednesday because I had seen a rug I liked on the website. As per usual S$#*!horpe didn't have it in stock because Homebase thinks S$#*!horpe is a backwater town But I always know the staff can be very helpful and get it in from another store. Whilst I was booking in the order the driver was at the desk so the customer service lady asked him if he could go to Doncaster to pick up two rugs for me for Friday. He said he could. Friday came I called the branch and was told it would be Sunday now after the staff had to call the driver again. Sunday came and went on the Monday I called again and myself and the staff came to the conclusion the driver had no intention of getting the rugs until Wednesday his usual day so completely wasted the S$#*!horpe staff, Doncaster staff and myself the customers time with all of his messing about. A complete waste of space and his attitude wasn't that impressive either. So On the Wednesday as planned I got the rugs and was helped by two great staff in the transaction. So a massive thumbs up for the S$#*!horpe team but a big thumbs down for their Hull driver who needs some customer service training.