I'm getting quite sick of BT! Personally I find customer service representatives both unhelpful and difficult to understand! Its rare that I get through to someone who knows how to help me! They are better than Talk Talk but that's no recommendation, as Talk Talk are horrific! And yet again BT are raising prices on line rental. Ive been kind and given 3 Stars but I'm not sure how much longer I will be able to put up with BT! I would recommend you shop around and try someone else for your telecommunications.
BT Mobile are a rip off, even though you call up to hand in your notice for a month and get your PAC Code to transfer to new provider they start the 30 day notice from when they transfer your number and cut your line dead so you pay for another month for nothing. Never using them again.