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HolyClothing has a rating of 4.0 stars from 134 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HolyClothing most frequently mention customer service, and high quality. HolyClothing ranks 7th among Costumes sites.
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Initially I was worried/annoyed—What's annoying is you see your order sit there, not dispatched. I think they basically don't have stock; they just make to order. But after sending an email & getting a form reply that didn't make sense, I resent with a further question and got a real answer. They then explained how long it would take roughly and by which courier I could expect it. I waited. It came around the time they suggested, and was even better made than I'd hoped. This isn't cheap, falling-apart stuff. It's properly cut and finished, true to size and fit; proper hemming and length. The embroidery is finer and nicer than expected. Well done! Very happy with it. So much that I ordered a second!
DON'T PURCHASE! It never looks like the picture. Asked to return & they said it's too expensive to return to China. No refund. & they were offering me a 25% discount on the next thing I purchased. So I'm pretty much stuck with the dress that doesn't fit and looks like a child made it. Unhappy!
Customer Service replies in the middle of the night.
They do not offer free returns or any offset for return costs. The garments are heavy! And cost a LOT to return ($70 on a $250 return). I was told to put a note with my return order, claimed there was no note. I have evidence that I did send the note and documentation. No reply to that. It would have been soooo much cheaper to resell the oversized items than to return them for exchange.
Quality of the garments is gorgeous.
I've purchased from them before and absolutely loved what I received. When their limited edition marigold came out I purchased one of their dresses that I already owned in a different color, in the new marigold color and a marigold corset belt. I understand everything is hand sewed and dyed so it takes a good bit of time but it takes FAR longer than their 4-8 week promise. I waited over 6 months for this order! I was in constant contact with the customer service via facebook messenger and they were very condescending i feel even though I told them I was very understanding. The corset belt came out beautifully but the dress' dye job is atrocious. It's muddy brown with splotches of the marigold it's should be and after telling customer service they made the excuse that that's how it's suppose to be because it's hand dyed ……. No. I'm really upset because I was SOOOoO excited for this order.
I ordered my wedding dress and my bridesmaids dresses through Holy Clothing 4 months before my wedding. I emailed them the same day to say these are for an event in Junr can it be shipped by then, and they said yes it will be 6-8 weeks.
It is now 5 days before my wedding. My dress arrived only a week ago (17 weeks after I ordered), and my bridesmaids dresses haven't even been shipped. I've had to buy new bridesmaids dresses.
Customer service is rubbish, I've had the same reply word-for-word from them repeatedly.
Lucky for them my dress is gorgeous or else I would be furious.
Tip for consumers:
If you're ordering for a particular event, order more than 6 months in advance because they take forever. And don't expect to hear any updates if they are delayed.
Products used:
1 dress for me actually showed up, still waiting on the others.
Clothing is nice, BUT sizing is hard, everything is too ample!
Also the material used is a tad hard to wash/iron and keep looking nice, much more work than other materials.
I looked like a bag of potatoes in several of my items as their sizing is very generous and I could not be asked to send it all the way back from where I live in Spain. So measure and double check with them, do not just assume you are a size 12 (their size 12 will be more of a 14).
Nice range and made well, good for hippies like me!
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Click to shop our Comfy, Flowy, Flattering Boho & Renaissance Fashions at affordable prices. Misses and Plus Size Dresses, Tops, Tunics, Skirts. Since 2001.
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