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  • Hollister Co.

Hollister Co.

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Overview

Hollister Co. has a rating of 2.0 stars from 98 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hollister Co. most frequently mention customer service, and gift card problems. Hollister Co. ranks 440th among General Apparel sites.

  • Service
    24
  • Value
    24
  • Shipping
    24
  • Returns
    20
  • Quality
    24
Positive reviews (last 12 months): 0%
Positive
0
Neutral
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Negative
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What reviewers want you to know

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Critical highlights

  • I work in customer service, she doesn't own the store, and she was a total jerk about it.
How would you rate Hollister Co.?
Top Positive Review

“Best quality, worth the expensive prices”

Payton S.
10/1/21

I shop here at least twice a week. Everything I get is always best quality. Highly recommend coats, jackets and graphics. For oversized fit, size 1 down and for cropped, size up 1-2 so it's not short. You'll get lots of coupons with 60% off offers and buy 1 get 50% plus Cali cash. Really helpful workers and fast shipping, 1 minute returns!

Top Critical Review

“Horrible online service”

Jason T.
4/17/20

Sent somebody else's purchase and when I tried to call to get replacement, they told me that the hoodie and pants that I ordered were out of stock. I could only be issued a refund. Lost items and unable to replace them to me. The online rep was rude.

Reviews (98)

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customer service (30)
Thumbnail of user paytons21
1 review
0 helpful votes
October 1st, 2021

I shop here at least twice a week. Everything I get is always best quality. Highly recommend coats, jackets and graphics. For oversized fit, size 1 down and for cropped, size up 1-2 so it's not short. You'll get lots of coupons with 60% off offers and buy 1 get 50% plus Cali cash. Really helpful workers and fast shipping, 1 minute returns!

Tip for consumers:
Become a club Cali member- always get free shipping even it’s only $2 spent, plus get $5 to $20 Cali cash when money is spent

Products used:
Jackets, coats, jeans. Underwear, bralettes, socks, t shirts. Graphics, cami, joggers, hoodies, everything but beauty!

Service
Value
Shipping
Returns
Quality
Thumbnail of user jovanr7
1 review
1 helpful vote
February 9th, 2022

My jacket is very comfortable to wear. It goes with any style. The color correlation is very nice. The brand is an awesome name HOLLISTER the brand from California. Although it's very expensive, it can last you a long time if you take care of it. Overall it's a very positive experience and can be used anywhere.

Thumbnail of user mollym96
1 review
19 helpful votes
January 1st, 2019

I love Hollister and a lot of my clothes are from there. Some people hate it but trust me it's good as long as you aren't rude to the people who work there. They only have 16-18 year olds working there so obviously there's going to be some attitude but that goes for all stores. The stuff is good quality and the prices aren't terrible. The rewards program is very good and the sales are good sales like 50-75% off.

Thumbnail of user anht15
11 reviews
79 helpful votes
May 11th, 2018

Half of my closet is Hollister and Abercrombie stuff, and I have never had a bad experience. I remember this one time I purchased a pair of jeans on sale that I really liked, but they were too big. I was afraid if I sent the pants back for an exchange, they would run out of stock by the time my request would be processed (it usually takes 2-3 weeks). So, I contacted customer service and asked if i could reorder the pants and have them pay for shipping, since it would essentially be an exchange. Surprisingly they said yes! There was this other time when they removed the "Online chat" button from their online store, and I left a message saying I'd love it back. Some days later it was back! Often times while browsing Hollister's online store I would have questions about sizing and stuff, and customer service always answered my questions in the most respectful and timely manner.

Overall, great company. Beware though, their short sleeved shirts fit weird :)

Thumbnail of user gabyv1
1 review
2 helpful votes
June 6th, 2018

I'm a 50 yo woman. I know this brand is more for youngsters. But despite that the clothes look great and weren't that expensive cause I bought it all on sale. Quality also great. Thanks Hollister

Thumbnail of user tc163
1 review
0 helpful votes
October 21st, 2018

I'm specifically talking about Hollisterco.ca
And they are hands down AAMAAAZZZINNNG
Best customer service ever, I even had a rep help me out on two sites, Hollister and Abercrombie (they share same warehouse and I made two different orders on the same day) on two separate transactions... fast and knowledgable... like damn and wow. Very impressed. They have the best customer service, and their return is so so so easy with their already printed labels. No complaints. I think the girls name who was helping is name Phylicia

Thumbnail of user yolandac20
2 reviews
0 helpful votes
December 8th, 2017

I love Hollister for your everyday wear, comfortable easy to wear clothes and good sales! They also have a lot of grea accessories!

Thumbnail of user kathym140
17 reviews
73 helpful votes
April 23rd, 2018

Jeans, jeans and jeans! Great jeans, free shipping on minimum orders!

High rise, lowrise, skinny, bootcut etc and so forth! Buy when they are on sale, fast delivery, never a problem with shipment!

Thumbnail of user toddr33
2 reviews
1 helpful vote
January 16th, 2017

Everything ships fast... feels and fits great.
The sizes are pretty much bang on to what they should be and the quality of their cotton is the best I have ever had.
Half my wardrobe from Hollister from shorts and shirts to jackets
Won't by clothes anywhere else!

Thumbnail of user jackiet43
2 reviews
0 helpful votes
November 30th, 2017

Love the clothes, the prices, and also they have great deals. The customer service is helpful and kind.

Thumbnail of user ayg2
5 reviews
3 helpful votes
December 11th, 2017

A good website with nice clothing which ship quickly and accept returns fairly easily! I would recommend to any teens!

Thumbnail of user wilsons23
5 reviews
5 helpful votes
January 25th, 2016

Great price deals on clearance + 20% off entire purchase = a lot of savings.
Subscribe on their site and they will email you the extra 20% off at least 2 or 3 x a year. Need to be patience in checking your email. They also ship fast.

Thumbnail of user harleyq3
1 review
0 helpful votes
July 21st, 2017

Hi, I am new in town, on my first visit to the woodlands mall the best store I visited was Hollister and Abercrombie. The stores are a dream come true, and the particular smell of the Abercrombie store is incomparable and unique. The Hollister store has the best staff I ever met, they are really caring, polite, and nice. I just entered to the store they welcomed me and ask me about anything I needed. They are capable and very fast. They are glad to help you with returning, gift cards, coupons, or any other issue you could have. If they cannot help you they tell you to call Customer Service and here the attention is better and nicer. I am a very frequent customer so I have made friends with the staff. And the discounts are the best!@HCOREVIEWSWEEPSTAKES

Service
Value
Shipping
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Thumbnail of user chelseam3
3 reviews
6 helpful votes
July 4th, 2014

Had to come write this review after I received excellent customer service from Hollister on multiple occasions! If you have any questions or concerns just send them an email or just call and they're more then happy to help! I ordered some clothes a few days ago and I noticed today that two items were cheaper now then when I bought them! I emailed them and asked if they did price adjustments and they just did it for me no questions asked. They are awesome! :)

Thumbnail of user leet57
2 reviews
0 helpful votes
December 17th, 2017

It's expensive but I love their clothes. They're made small but I'm a small person. My daughter likes it but she's much bigger but we get it a bigger size

Thumbnail of user nathalyj
6 reviews
25 helpful votes
July 23rd, 2016

If you are looking for great savings sign up for Hollister online they have amazing deals and the product is very good quality.

Thumbnail of user jazzminem1
5 reviews
2 helpful votes
October 29th, 2017

Estos productos importados son buenísimos se lo recomiendo, lo mejor en ropa, accesorios deportivos.

Thumbnail of user aniecef
37 reviews
196 helpful votes
February 2nd, 2015

I'm not a huge fan of Hollister mainly because I feel it's aimed for people who live near the beach or in California or don't mind a shirt that says the brand all over it. But I happened to be stuck looking for jeans because I have long legs and need extended sizes. Hollister has this! I found the perfect jeans in the perfect size AND length and they were on sale! Took the average amount of days to come in, I got the email letting me know it shipped and they were wrapped nicely. And they have promo codes on the internet/retail me not app. I AM IN LOVE.

I ended up ordering from them again for my husband some shirts and myself some bras. Again, I can almost never find anything in my size and I found some for myself AND a nice shirt for my husband. Granted three things was about to cost me $60. I used a promo code and it knocked off $10. I love that I can shop for both men and women and not just one. I may not LOVE the hollister logo on their t-shirts but their sizes for women like me definitely allow me to give Hollister a thumbs up.

Value
Shipping
Quality
Thumbnail of user eg227
e g.
18 reviews
46 helpful votes
July 20th, 2015

Hollister as a brand is great- the clothes are casual, stylish and also good quality, but the jeans are particularly great quality and are very comfortable.
The stores are amazing, inside they are surf themed (just like the brand itself).

Online the return policies are great after ordering 3 styles of jeans in 3 sizes each, which arrived very quickly it was no problem to return the sizes which didn't fit.

The prices are Ok, but a little expensive for a high street shop.
The sales at Hollister are really good, and worth looking out for as most of the products get reduced hugely.

Thumbnail of user hortenciac
1 review
0 helpful votes
February 16th, 2016

I love it

Thumbnail of user justint42
114 reviews
1,649 helpful votes
December 24th, 2015

I ordered a few shirts and jeans online. A few things did not fit, so I called to talk to costumer service. They were extremely polite and they said that all I had to do was send it back in and they would send me out the correct sizes. And I didn't have to pay shipping twice!

Thumbnail of user rebeccan10
2 reviews
2 helpful votes
June 17th, 2014

FANTASTIC. This was my first time ordering something online. It went well. Only problem shipping was slow. Other than that, lovely.

Thumbnail of user qiangc
9 reviews
3 helpful votes
December 21st, 2017

I was bought 9pices watches in jomoshopthe reason is trust it and good service and very good price for every one pice of watches.

Thumbnail of user lyllyp
4 reviews
5 helpful votes
Thumbnail of user franciscob
4 reviews
4 helpful votes
May 17th, 2011

Genuine website. Everything ok buying from Spain (the only problem I had is that the don't sell frangances outside the USA or Canada).
And it's a bit expensive haha.

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