Hollister Co. has a rating of 2.0 stars from 98 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hollister Co. most frequently mention customer service, and gift card problems. Hollister Co. ranks 440th among General Apparel sites.
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I shop here at least twice a week. Everything I get is always best quality. Highly recommend coats, jackets and graphics. For oversized fit, size 1 down and for cropped, size up 1-2 so it's not short. You'll get lots of coupons with 60% off offers and buy 1 get 50% plus Cali cash. Really helpful workers and fast shipping, 1 minute returns!
Sent somebody else's purchase and when I tried to call to get replacement, they told me that the hoodie and pants that I ordered were out of stock. I could only be issued a refund. Lost items and unable to replace them to me. The online rep was rude.
Overall a good shopping experience with a few nice items, especially the jeans and cologne.
Unfortunately the designs for the shirts and hoodies have gotten worse in last couple years. They're clearly chasing fast fashion trends now instead of the surf-inspired preppy image they used to have.
Tip for consumers:
The better items tend to sell out quickly, while the worse designs will sit.
Products used:
Jeans, cologne
I did a large order on the Hollister website as they had a large sale on so thought that I would treat myself to some bargains. Absolutely love the things that I got however some of them just weren't for me. I have found that my favourites pieces are the coat, hoodies & the leggings that I got - I have been wearing them all the time! Hollister has already been a favourite of mine since I was young and it really was 'in fashion'. I have been super impressed with the quality of all the clothes and even after a few washes, the clothes are still in lovely condition (including the ones that have printed logos/designs on them). I am giving this a 4 out of 5 due to the fact that when I wanted to send back some returns, £5 was automatically deducted from my refund from this. I find it being such a big company, that you would think there would be free returns especially as I had spent about £180 in total on these clothes! The refund however, was processed extremely quickly and I had an email the same day that I took the orders to the post office to say that the refund would be in my bank within 3 working days. It took around a week for my orders to arrive which I think is quite good. There was however a slight delay in my orders arriving but they kept me up to date with this which I appreciated. A full video review of these items can be found here on my Youtube channel - https://www.youtube.com/watch?v=kgZ5pL3JYZs
I love the clothes at Hollister. They're pretty expensive though. Just like American Eagle. Great clothes but not exactly affordable
Love shopping here, great quality clothes and the best in fashion.
Never had a problem with returns, staff always go above and beyond to make sure all sizes are readily availble
Great service. Excellent customer service. Quick delivery.
I would recommend. I had a problem with my card as it had changed since my previous order, the sales assistant was extremely helpful and resolved the problem in no time.
It is ok for the price. You pay for what you get. If you want better quality then get Abercrombie. But both of them are not that good after a few washes. I still like getting some of their stuff though.
But it's also expensive so it's hard to give a perfect review for something outrageously expensive. I like the products but most people can't afford it.
The Hollister jackets are warm and cozy and worth every penny.
Really great shirts and jackets as well as jeans. Thing is that sometimes it can be expensive to buy a shirt (around $20!). Regardless, the stuff is great and looks good on me lol!
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