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  • Hollister Co.

Hollister Co.

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Overview

Hollister Co. has a rating of 2.0 stars from 98 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Hollister Co. most frequently mention customer service, and gift card problems. Hollister Co. ranks 440th among General Apparel sites.

  • Service
    24
  • Value
    24
  • Shipping
    24
  • Returns
    20
  • Quality
    24
Positive reviews (last 12 months): 0%
Positive
0
Neutral
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Negative
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What reviewers want you to know

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Critical highlights

  • I work in customer service, she doesn't own the store, and she was a total jerk about it.
How would you rate Hollister Co.?
Top Positive Review

“Best quality, worth the expensive prices”

Payton S.
10/1/21

I shop here at least twice a week. Everything I get is always best quality. Highly recommend coats, jackets and graphics. For oversized fit, size 1 down and for cropped, size up 1-2 so it's not short. You'll get lots of coupons with 60% off offers and buy 1 get 50% plus Cali cash. Really helpful workers and fast shipping, 1 minute returns!

Top Critical Review

“Horrible online service”

Jason T.
4/17/20

Sent somebody else's purchase and when I tried to call to get replacement, they told me that the hoodie and pants that I ordered were out of stock. I could only be issued a refund. Lost items and unable to replace them to me. The online rep was rude.

Reviews (98)

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Reviews that mention popular keywords

customer service (30)
Thumbnail of user hafens
1 review
1 helpful vote
April 11th, 2022

Overall a good shopping experience with a few nice items, especially the jeans and cologne.

Unfortunately the designs for the shirts and hoodies have gotten worse in last couple years. They're clearly chasing fast fashion trends now instead of the surf-inspired preppy image they used to have.

Tip for consumers:
The better items tend to sell out quickly, while the worse designs will sit.

Products used:
Jeans, cologne

Service
Value
Shipping
Quality
Thumbnail of user katies693
5 reviews
0 helpful votes
February 23rd, 2021

I did a large order on the Hollister website as they had a large sale on so thought that I would treat myself to some bargains. Absolutely love the things that I got however some of them just weren't for me. I have found that my favourites pieces are the coat, hoodies & the leggings that I got - I have been wearing them all the time! Hollister has already been a favourite of mine since I was young and it really was 'in fashion'. I have been super impressed with the quality of all the clothes and even after a few washes, the clothes are still in lovely condition (including the ones that have printed logos/designs on them). I am giving this a 4 out of 5 due to the fact that when I wanted to send back some returns, £5 was automatically deducted from my refund from this. I find it being such a big company, that you would think there would be free returns especially as I had spent about £180 in total on these clothes! The refund however, was processed extremely quickly and I had an email the same day that I took the orders to the post office to say that the refund would be in my bank within 3 working days. It took around a week for my orders to arrive which I think is quite good. There was however a slight delay in my orders arriving but they kept me up to date with this which I appreciated. A full video review of these items can be found here on my Youtube channel - https://www.youtube.com/watch?v=kgZ5pL3JYZs

Service
Value
Shipping
Returns
Quality
Thumbnail of user emilyb241
76 reviews
124 helpful votes
August 7th, 2018

I love the clothes at Hollister. They're pretty expensive though. Just like American Eagle. Great clothes but not exactly affordable

Thumbnail of user samanthab108
3 reviews
8 helpful votes
November 21st, 2017

Love shopping here, great quality clothes and the best in fashion.
Never had a problem with returns, staff always go above and beyond to make sure all sizes are readily availble

Thumbnail of user nicolab7
6 reviews
21 helpful votes
December 11th, 2017

Great service. Excellent customer service. Quick delivery.
I would recommend. I had a problem with my card as it had changed since my previous order, the sales assistant was extremely helpful and resolved the problem in no time.

Thumbnail of user kellyn45
7 reviews
18 helpful votes
October 19th, 2017

It is ok for the price. You pay for what you get. If you want better quality then get Abercrombie. But both of them are not that good after a few washes. I still like getting some of their stuff though.

Thumbnail of user jessicac231
2 reviews
0 helpful votes
December 7th, 2017

But it's also expensive so it's hard to give a perfect review for something outrageously expensive. I like the products but most people can't afford it.

Thumbnail of user loryr1
40 reviews
64 helpful votes
January 31st, 2016

The Hollister jackets are warm and cozy and worth every penny.

Thumbnail of user sarac32
7 reviews
5 helpful votes
November 3rd, 2014

Really great shirts and jackets as well as jeans. Thing is that sometimes it can be expensive to buy a shirt (around $20!). Regardless, the stuff is great and looks good on me lol!

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Let's celebrate the spirit of an endless Summer together. Tag your content with #HCoStyleScene & we'll feature our favorites. See the 'Endorsements & Social Media Engagement' policy on our homepage at https://www.hollisterco.com/shop/us. The Ho...

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