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hakano
5 reviews
13 helpful votes
2/9/19

SERIOUS CHARGE BACK ISSUE
I have had a chargeback from HolidayRentPayments (reason:client did not participated in the transaction) although on Homeaway page the client name matched the guest name. I was told that I needed to take more identity papers from the client prior to arrival or on site. There is a big problem with this. It appears you can assume the following scenario. Firstly card was not flagged fraud because it went thorough.
Lets say example Mr Brown uses his friends ( Mr Black) card but put his name in the payment. ( this system it appears does not check names) so the rest would be number/exp date/cvv address all correct. From then on the host thinks it is Mr Brown that paid asked for identity and Mr Brown provided it, Mr Brown provided the copy of card the he owns, Mr Brown signed the rental contract and Mr Brown stayed, After departure, you get a challenge from Mr Black that he never participated. What do you do? NOTHING as all your identity papers belonged to Mr Brown so you have been scammed.
You have not access to payment system prior to arrival so of course you could cross check whose card was used and more importantly you could not see the payment made by another card!!

Also once the guests arrived you have suspicion and refuse to let them in. It will not make a difference, the challenge will still come and on top you have now an empty property and lost revenue.

The system does not work, it is open to clever frauding so run like hell! If you ask Homeaway they say it is nothing to do with them although in their host acceptance contract you have no other choice but to accept their third party payment processor. So until HolidayRentPayment take precautions to remedy this security issue, using HomeAway is a host is not recommended by me. It is not fair to lose money because HolidayRentPayment does not do its job properly. I suggest other hosts look at this problem very seriously and make their own judgement.

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