HockeyMonkey

Horrible customer service and rudeness! I placed an order, had not been shipped asked if I could cancel and was told yes! But could not it changed to a rush! They failed to cancel and shipped it! Asked for a call back and got such attitude! Will never buy again!

Purchased new skates for almost $1000 for my husband Friday evening, paid the $45 2 day shipping; however when email was sent, saw the store was only 45 minutes away. I called to see if there was anything they could do because we are so close to the location where it was shipped and the CSR was straight up rude, did not want to help at all. Will never purchase from this site again. Pure hockey is about 30 minutes away, and they will order to the store and ship for free if we call, always great customer service, highly recommend shopping at PURE HOCKEY vs these clowns. (they also give you money back for buying from them)

Buy hockey gear from another website, such as Pure Hockey or others. Hockeymonkey is engaged in fraud and wouldn't accept back a perfectly unused pair of skates because they didn't want to lose money. They told Chase (my credit card company) that I had "already sharpened the skates", but THESE WERE ROLLER HOCKEY SKATES. This place is AWFUL. Their customer service phone number goes to a black hole. Everything about this place is set up to scam customers. DO NOT USE!

I returned a brand new pair of hockey pants with the tags on that had only been tried on 1 time. Hockey Monkey sent them back to me and said they smelled and had stains with obvious signs of wear. They were stored in the original packaging and had 0 stains. They do not stand behind their 365 day return policy that they advertise. Will NOT be doing business with them ever again! Picture of the invisible stains. As for the smell, I guess it must smell like plastic. Whoever thinks these look used has never played hockey.

Once you place an order you cannot cancel it if you do it "after hours". There is no cancellation functionality on the site and they will process the order anyways and refuse to refund you the full shipping amount. Ridiculous since I was simply trying to add one more item and have them shipped together. I figured I could place a section shipment and cancel the first.

Made a purchase and my credit card was charged. Was notified that my order was cancelled and that I would get a refund. It took 19 days to get a refund and several emails back and forth. They asked for my credit card again to redo the refund which I thought was really strange. I reported how strange this was to my credit card provider. My credit card was compromised one week later with unauthorized charges from weird places. I have already made a second complaint about this company to my credit card company, not sure if hockeymonkey was hacked or something but just really strange things going on. I will not purchase anything from them again.

I recently purchased protective shirt from hockey monkey and received the wrong size. I have had zero success returning it for a refund. This company requires the purchaser to contact customer service to receive an authorization number to return a purchase item, yet attempts to contact customer service go nowhere, making it impossible to get authorization before the 30 day return limit. I have called them, emailed them, and contacted them through Facebook... with no response. Do yourself a favor and buy from a more trustworthy company.

I ordered some skates and they required a signature for delivery. I was out of town at the time so they never got delivered. FedEx returned them to the sender and I can never get ahold of anyone. Their voice mail is full and the only email reply was "we'll refund when we get the package back". This has been going on for 4 weeks. Hockey is not cheap and they obviously don't care about returning customers. Never again!

I have tried contacting hockey monkey over the last 2 weeks over a BRAND NEW broken goalie helmet for my son. I have since had to purchase a new helmet AGAIN for him from another company. Absolutely nobody has tried to contact me back.

Online - no service, phoning - no service, instagram business page - no service, email no service. Guess I should have read the reviews before ordering.

The item said it was a LOOSE FITTING shirt. When we received it, the shirt was a tight fitting spandex shirt. When I contacted Customer Service to return the product, "Will" said he would waive the $10 return shipping fee since the description was incorrect. 10 days later I received my refund for $11.78 LESS than the price I paid. When I asked why I didn't get my full refund back, "Will" said they didn't make me pay for the return shipping, but I had to pay for shipping for it to arrive at my house. That is so messed up considering the shipping was FREE! I will make sure we never use their business again!

Absolutely the worst customer service. I was first on hold for 28 minutes to figure out where my package was seeing how it has been "processing" for 4 days now. Drew's excuse was they are under a system update to make things better... so I ask to cancel my order and his response was "we are not shutting down our warehouse to track down your item" also I can't give you an answer as to when you are getting your package... never will I be ordering from you again

My son placed an order which they failed to deliver. A cancelation and refund was requested which was not acknowledged. I have had to pursue a refund via Visa fraud since there is no customer service. Avoid this company if you value your money, buy local (as my son had to do) or from a trustworthy company. I sincerely hope the Quebec operations/franchise cease business.

I ordered custom jerseys from this site 6 weeks away from a tournament and didn't receive them on time. The shipping was very expensive and very poor customer service and the fact you can't actually talk to someone made it worse. Not using hockey monkey or any monkey sports again.

No reason to do business with these guys with other competitors offering much better service, shipping, and return policy. The customer service here is the absolute worst.

I can't believe how bad the customer service is?!?! I purchase an item and was sent the wrong item. I have tried multiple times through multiple avenues to get a hold of someone to help me. No luck at all. Really terrible - all I wanted is what I ordered. I can't even return it because no one will respond to my email, live chat or phone call so I can get the RMA number you require to return something. Honestly the WORST online experience with a company ever!
As a hockey mom, you can rest assured that I will spread the word about my experience to others that may have considered buying from hockey monkey.

I won one of their customer contests for submitting a review of one of their products. They never delivered the prize. I complained to the BBB and they ignored the complaint. Don't trust this organization. Pure Hockey will be my new place to get all my hockey equipment as well as my friends and family.

Today I made an online order. By mistake (I don't know if it was my mistake or site mistake) I ordered two gloves instead of gloves and elbows.
When I saw the mistake and contacted the store (in about 1 hour after purchase) they said that they can't do anything with that.
And if I don't need the second pair of gloves, but need elbows, I'll need to pay for gloves return and pay for elbows shipping.
I don't thinks it's great customer service and return policy. Especially in such situation.

My son broke his hockey stick at the beginning of a hockey tournament Friday. I ordered 2 sticks Friday night and paid 50$ for overnight shipping. No stick Saturday, Sunday or Monday. I was hold with customer service for an hour before I hung up. I contacted them with live chat and they said that it shipped out Monday and would arrive Tuesday and there was nothing they could do about shipping costs. They claim because it was midnight central time (who knows what time they are on) that I actually ordered it Saturday. They do not do overnight shipping on the weekends. I requested interaction with a manager and they refused. I tried calling back and they blocked my phone number so I had to use my sons phone. Will never do business with them again. Without the customer, customer service does not have a job.

I ordered two hockey sticks for my son on 7/28 always get recording says they are closed sent two emails it is 8/8 and no response. Not happy

Horrible, spend your hard earned money elsewhere. Zero correspondence on an order that was placed 2 weeks ago and it STILL HASN'T LEFT THEIR WAREHOUSE! Who runs this company? MONKEYS INDEED

If you ever have to change anything on your order you will regret it. This company is the reason that Amazon is putting other companies out of business. Customer service was not helpful at all. They charged me for my items and then held me hostage not shipping them. I offered several alternatives to get them to ship me the items though they refused to send anything or cancel my order. Look elsewhere.

Ordered a set of goalie gloves. They sent me 2 gloves? Then they tell me they dont have the blocker after my son had the glove for a week. Drew is the worst to deal with. Poor customer service. Would not offer any compensation for their error and non apologetic. This is a small outfit that is very poorly run. Save your troubles.

Just received an entire page of return "instructions" from Hockeymonkey.com/ Monkeysports.com including having to buy an additional box to put their original shipping box in to send back to them at my expense. Not to mention 3 small-font paragraphs of additional weaseling language intended to discourage returns. Glad I charged it on a credit card that will eventually tell them to "eat it" if they try to weasel out of the return. Ridiculous!