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    Hippo-box.co.uk

Corporate Values

Overview

Hippo-box.co.uk has a consumer rating of 1 star from 1 review indicating that most customers are generally dissatisfied with their purchases.

  • Service
    1
  • Shipping
    1
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How would you rate Hippo-box.co.uk?
Top Critical Review

“Add on extra £25 charge after the order is placed”

Jenny S.
3/16/18

This business is poorly run. They think it is acceptable to contact you over a week after the order was placed to ask for £25 as a delivery surcharge (we live in outer London - not anywhere particularly far flung). They were already late with the delivery (their terms say it will be delivered within 5 working days) when they did this and had ignored an email asking for an update. This behaviour is immoral and possibly illegal. Delivery charges should be accurately represented at the time the order is placed. You can't say free delivery and then charge later. I have cancelled my order and am now waiting for a refund. AVOID.

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Reviews (1)

Rating

Timeframe

Other

jennys121
1 review
3 helpful votes
March 16th, 2018

This business is poorly run. They think it is acceptable to contact you over a week after the order was placed to ask for £25 as a delivery surcharge (we live in outer London - not anywhere particularly far flung). They were already late with the delivery (their terms say it will be delivered within 5 working days) when they did this and had ignored an email asking for an update. This behaviour is immoral and possibly illegal. Delivery charges should be accurately represented at the time the order is placed. You can't say free delivery and then charge later. I have cancelled my order and am now waiting for a refund.

AVOID.

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Q&A (0)

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Posting guidelines
Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?

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