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I ordered an item from these people before seeing these reviews and panicked especially as I had selected the wrong size. Spoke to a very nice lady, Zoe I think, who organised my return with no issues at all.
Bought something from them, took ages to arrive. By the time it finally did arrive, I had already bought the product somewhere else. Try to return it but my parcel came back, the address doesn't exist anymore. Still waiting for a reply. BEWARE
I ordered an item from these people before seeing these reviews and panicked especially as I had selected the wrong size. Spoke to a very nice lady, Zoe I think, who organised my return with no issues at all.
Tip for consumers:
Had no issues
Products used:
Insect repellant and shorts for my wife
Bought something from them, took ages to arrive. By the time it finally did arrive, I had already bought the product somewhere else. Try to return it but my parcel came back, the address doesn't exist anymore. Still waiting for a reply. BEWARE
I have placed and order 2 weeks ago. This order is still in Pending status, have sent them e-mails for an update via Hotmail, also via their website, have made 20 calls approx and not a reply. There is no customer service what so ever. I juts hope these people are legal and don't misuse my bank details etc,,, it is scary and I want to voice this out and complaint, why not.
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HBR Outdoors Ltd established in 2010 and based in Dronfield, we are a UK online retailer for sports and outdoors products. Visit our website http://www.hikebikeandride.com
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