HickoryFarmsReviews 43

The sausage was bland and waxy. The cheese was glorified processed American cheese but dry and gritty. I remember always looking forward to getting a gift box for Christmas 20 years ago. This year I ended up throwing it all away since nobody would eat it.

The charge for express deliver but it might as well be standard because the have a bunch of other rules so basically I paid 36.89 for express and it's getting there same time as stand it said 22-26 just shipped today from Illinois to California

Bad service they sent both my orders to wrong address and will not correct there mistake terrible service

I placed 2 orders today but after giving my debit card info, the sales rep said my card was declined saying that Hickory Farms does not take debit cards. I then called their Customer Service and was told that yes they DO take debit cards. Furthermore, at the same time, I discovered my bank account was hit with a fraud alert which, fortunately, I was able to clear immediately but with instructions to the banking fraud division that they NOT release my funds to Hickory Farms as I have no intention of dealing with them going forward. I had plenty of money in my checking account to far more than cover my purchase, I believe the sales rep entered all of the correct #s. Did Hickory Farms suspend debit card payments temporarily? If so, why?

I bought 2 separate Christmas gifts PKG., each was delivered on time, and both were delicious and fresh!

To start I got the wrong items shipped to me which I can understand but the customer service did nothing to help me. It has been 2 weeks and still no contact from Hickory Farms at all.

They put small amounts of cheap tasting cheeses and sausages in fancy boxes and charge outrages prices, the only thing good about Hickory Farm products is the box that can be used for shipping some items..

IN OHIO 50 YEARS AGO Hickory Farms was an organized high-caliber company. (We have been patrons for over 50 years.) During the last several years, Hickory Farms has become a mess especially on the internet. We have found that:
It FAILS to honor advertised promotions, including free shipping.
It FAILS to honor texted promotions of percentages off.
It FAILS to have a customer service available, but "pretends" that one is available on website.
It FAILS to have a workable website that loads requests promptly.
It FAILS to inform that a product is unavailable until AFTER IT HAS RUN YOUR CREDIT CARD AND TAKEN PAYMENT!

A company like this will cease to generate any revenue from customers who have neither the time nor the patience for these backwards business tactics.

Additionally, the company items are overpriced, skimpy, and not presenting the value it demonstrated in the past.

Former HICKORY FARMS patron of OVER 50 YEARS

Wow really who took over this company and RUINED the summer sausage?!?! All my life I've eaten this amazing summer sausage it WAS the best you could buy. Well they have gone and ruined that as well. Just like every company in the last two yrs NOTHING is the same anymore NOTHING and I'm sick to death of it. Oh and don't bother contacting them they could care less. They just lie and say nothing has changed...

I placed an order in Dec 2022! My order still hasn't been delivered! I will never order from them

Store is 15 minutes from where delivery was to go. It took 15 days to get there. Will not do business with them ever again.

This is the only place of business that won't give you the difference back If product is on sale next Day. Yet I can just call to get a refund if I'm not satisfied. Makes no sense

After being a customer for over 50 years I will no longer be patronizing Hickory Farms. They advertised and their customer service agents gave false information about the location of a holiday market in Pembroke Lakes Mall. After driving an hour and spending an hour searching the mall I was very disappointed. I contacted their customer service agents the next day and was told I would get a call back. I never did. I received a very weak "We are sorry" but tough luck to you email. No offer of a discount nor free shipping to me. Good bye Hickory Farms!

I placed an order by phone since I could not do it online unless I made a donation. I recieved a confirmation number and my credit card was charged the same day. I did not recieve an email as they stated I would and when I went to check the order it said invalid number. I tried to contact customer service and was on hold for 50 minutes! Totally unacceptable! I have since disputed the charge with my credit card company. I'm done with Hickory Farms!

Called customer service & was disconnected several times. Purchased 3pk 10 ounce Beef Summer Sausage 31.99 shipping 13.99=45.98. Same protect at target Hickory farms verified on line TARGET is a 3rd party 6.99 each.
I was told they are a warehouse. There is nothing they can do,or send me To offset the difference in price. I can't return it because of Covid they said, I didn't even open it. Hickory Farms you lost a valuable customer!
Buyer beware. Merry Christmas

Love the Hickory Farms product and brand. Decided to order a couple of gifts online this year and didn't get what I expected as I went through the checkout process.

I reached out twice via phone and also sent an email. None of the 3 touch points resolved the issue. While the voice interaction was decent, the email response from the customer service rep was inappropriate and left a lot to be desire. Addressed me by a woman's name and came across as sarcastic instead of apologizing.

Customer service is a BIG opportunity for Hickory to invest in. This team is the face of the company and your brand. It deserves the best talent.

Big fan of the product. Now just need the service to rise up to the same level.

After a 2 year break, I purchased a HF meat & cheese package from Amazon. The cost was $49.97 and I expected $49.97 worth of product. Turned out the Amazon supplier marked up a $20 retail package by ~250%. And, it was a No Return item. Contacted Amazon via Chat and was offered a refund *immediately* and was told to keep the sampler. Yay! I tried some greasy summer sausage (meh), Jack cheese (weird grainy texture), and really stale crackers. I hope the mustard and 4 hard candies are OK! BTW; The box was crushed on all corners and the plastic tray was dented and cracked. What a disappointment. I'll never buy HF products again.

This is the most greasy and nastiest tasting summer sausage ever. Sorry I wasted my money on it gold.sausage.
I've always loved there regular sausage.