Overview
The company has established a reputation for providing a user-friendly online auction platform, with many customers appreciating the ease of bidding and tracking items. Positive feedback highlights the quality of products and efficient transaction processes. However, significant concerns arise regarding website performance, excessive shipping charges, and insufficient customer support, particularly in resolving issues related to missing items and unclear invoicing. Overall, while the platform is favored for its convenience and product variety, improvements in customer service responsiveness and transparency in seller charges are necessary to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
I won a bid on flooring which was described as new, open box, retails $129.99/box X80. Actually was 80 sq ft!
Fortunately, money was returned, but my plans were ruined!
I was about to make the bids I wanted in the timeframe I wanted.
Great experience. So much fun. Love getting gently used items at a fraction of the cost of new. I also feel great knowing I'm buying something someone else treasured that I can now treasure.
The only draw back was when it got down to under a minute, and someone else outbid me, it was hard to keep tabs if I wanted to view the next lots selling and go back to the one I was trying to get.
Sometimes there are necklaces i want but it doest state the length. Sometimes there are satuesi but it gives no clue to size. More often than noti I pass on things because theI the info I want is not there. It usually concerns sizes.
For some reason it keeps kicking me off and I have to refresh the page otherwise it is great …. Ok I am using a new iPhone 15 I think I was having trouble because I had WiFi on and it was not helping but hurting
Thanks for sharing, Jamie! It's great that you've identified the issue, and we appreciate your understanding. If you encounter any more issues or have suggestions, feel free to reach out to our support team at: 844-775-4774. Happy bidding and enjoy your HiBid experience!
For some reason it keeps kicking me off and I have to refresh the page otherwise it is great
I like the bidding format on HiBid. The only thing that gets me is in the last moments of the bidding time when it goes to Live Bid - I wish it would not go away from the Watchlist page. Other than that, I think this is one of the best online auction platforms I have found, and I have used several over the last six years or so.
Mark, thanks for the high praise! We appreciate your feedback. If you ever have more insights or questions, feel free to share. Happy bidding and thanks for choosing HiBid!
Salt lake branch are thieves I had stopped a payment due to was bid by mistake they sold the chair and now they will not refund me my money it was 679.00 and they said they would only refund half they won't give me the chair or my money back BEWARE THEY ARE THIEVES ALSO GOING TO BETTER BUSINESS BUREAU
I was able to get all the items that I bid on this round. It's very easy to use and be updated. During the live auction, I could bid on items I may have wanted.
Be careful what you bid on from here. Bid on an item that did not work at all and was in very damaged state. When picking up I was told I had three days to test to confirm that it worked when I reached out to say it didn't work they said they would not do anything. The item was in bad shape when picked up. Below is the ad for what I based my bid on.
USED LIKE NEW - POWER TEST, NO MANUAL, MAY MISSING ACCESSIORES - BISSELL Spinwave Cord Powered Hard Floor Mop - Quiet Operation with On Demand Spray for Sealed Hard Floor Surfaces - Includes Trial Formula, A Set of Soft Pads and A Set of Scrub Pads MSRP:$ 159.74
The only thing in the box was the badly damaged floor mop nothing else that was listed above. Instead of may be missing some accessories why not be honest and state no accessories."
We apologize for the delayed response, Sandra, and are truly sorry to hear about your experience. Auctioneers are responsible for accurately describing the condition and contents of items, and we understand how disappointing it can be when the item doesn't match the description. We recommend reaching out directly to the auctioneer to address the issue, as they are the ones who manage returns or exchanges. If you need assistance contacting them or have further concerns, please reach out to our support team at 844-775-4774. We appreciate your feedback and take concerns like this seriously.
There is literally something for every kind of collector. It also allows individuals a chance to find hidden treasures at prices that are hard to beat!
Steve, thank you for sharing your experience! We're thrilled to hear that HiBid has become a place for collectors and treasure hunters. With a diverse range of items, there's always a chance to discover hidden gems at unbeatable prices. Happy hunting!
Everything went well. Pictures were up early for preview. Any questions I had were explained on the site. Bidding went smoothly. Pickup of my winning bid items also went smooth & efficient.
Thank you for your positive feedback, Jodi! We're thrilled to hear that you had a smooth experience from start to finish, both with bidding and item pickup. We're delighted that you found our site user-friendly and informative. Your continued support means a lot to us, and we look forward to serving you in future auctions. If you have any further questions or feedback, please don't hesitate to reach out.
I hate the new website, it's not user friendly at all. A lot of people that use it agree. You made worse instead of better. Have no desire to search anything because it's so frustrating.
Items are well described in excellent detail with pictures and written descriptions.
Early bidding is convenient and when closing the soft close is awesome as you get time to outbid your competitors.
Michael, we appreciate your fantastic feedback! It's great to hear that you enjoy the live auction experience, detailed item descriptions, and the convenience of early bidding. If you ever have more suggestions or questions, feel free to let us know. Happy bidding!
They make false representations on coin grades and quality to induce bids well above market value. Buyer Beware. The raw coins offered here are not what they represent.
Bidding online opens opportunities for items located in other states, and the process is easy! Just make sure the auction shows that shipping is available.
I am not very experienced with internet auctions. Their info of please read before bidding is very informative and easy to understand. I do like that you can see several sites under one roof.
Thank you, Linda M! We're thrilled to hear that you've had an enjoyable experience with HiBid, especially as someone relatively new to internet auctions. We aim to provide clear and informative information to make your bidding process as straightforward as possible. Seeing multiple auctions in one place is a key feature of HiBid, and we're delighted that you find it convenient. If you ever have any questions or need assistance, please don't hesitate to reach out. We appreciate your feedback and are here to help with any aspect of your bidding journey. Happy bidding!
Auction house in mt. Vernon IL is a scammer can't trust this lady! Sold something At auction and never get it, fully lair Said car accident, Ignore the customer.
Supposedly I have three denials and I've paid for every item I bought on this auction site. Nor do they have a contact option or make it easy to find out exactly what the issue actually is.
New rule od anything under$20 os final sale whether it's not working or missing parts is terrible
And items over$20 they still will not return
Do not deal with this criminal organization
We're sorry to hear about your experience. Pleae keep in mind, return policies are determined by each individual auctioneer. HiBid does not set these policies, as auction houses have their own terms and conditions.
If you're dissatisfied with an auctioneer's policies, we recommend reaching out to the auctioneer directly for assistance. They may provide clarification or assistance regarding your concerns.
We apologize for any inconvenience you've experienced and appreciate your understanding. If you have further questions or concerns, feel free to contact our bidder support team at (844) 775-4774. Thanks!
HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.
Ideal For Local & Online Auctions
HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.
Auctions For Everyone
Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of categories from the menu on the homepage. Featured and Hot auctions below the search bar show auctions currently trending on HiBid, and there’s a Top Picks For You section featuring items bidders might be especially interested in based on previous visits to the site.
Simplicity & Support For Auctioneers
To streamline the online auction process, HiBid.com was built from the ground up to work alongside Auction Flex 360, a full-service auction management solution. Auction Flex 360 provides auctioneers with clerking, cashiering, accounting, mailing list management, inventory management, multi-parcel bidding, and other features that help effectively run auctions. Auctioneers can specify auction details such as commission, seller tax, buyer premiums, and buyer tax. Auction Flex 360 staff also provide support before and after the sale to make the auction experience as smooth as possible for buyers and sellers alike.
Auctioneers, Get Started Today!
With the ability to sell just about anything and the flexibility to select the online auction format best for particular auction assets, HiBid.com is the most reliable way to reach more bidders around the world, generate more bids, and realize higher sold prices. Auctioneers can visit Auction Flex 360 to get started with a free trial.
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Auction Flex 360 includes cataloging, clerking, cashiering, accounting, mailing list management, inventory management, multi-parcel, and more. Auction Flex 360 also provides a seamless solution for auction companies to upload auctions to their websites and accept internet absentee bids, conduct internet-only auctions, or offer webcast live internet bidding.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for the delayed response, Cindy, and appreciate your feedback. We understand how important it is to have complete information, especially for sizing. Auctioneers are responsible for providing accurate descriptions, so we recommend reaching out to the seller directly for additional details. If you need help contacting the seller or navigating the site, feel free to contact our support team at 844-775-4774. We value your input and will continue working to improve the information provided for all items listed.