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From the business
About HiBid
HiBid is the premier auction platform for selling a huge variety of items. Everything from real estate, cars, and fine jewelry to collectibles, sports memorabilia, and personal property is open for bidding on HiBid.com at any given time. Thousands of auction companies worldwide use HiBid to conduct live webcast, online-only, and absentee bidding auctions. With a wide range of items always available at auction, HiBid has something for everyone.
Ideal For Local & Online Auctions
HiBid supports multiple types of online bidding, giving auctioneers the options they need to host auctions large and small either in-person or online. This gives bidders from around the world immediate access to huge estate sales and liquidations they might not otherwise be able to attend, and the ability to place bids at their convenience from any location.
Auctions For Everyone
Bidders can find auctions and lots quickly by simply using the HiBid.com search bar or browsing the hundreds of ca...
HiBid Reviews Summary
The company has established a reputation for providing a user-friendly online auction platform, with many customers appreciating the ease of bidding and tracking items. Positive feedback highlights the quality of products and efficient transaction processes. However, significant concerns arise regarding website performance, excessive shipping charges, and insufficient customer support, particularly in resolving issues related to missing items and unclear invoicing. Overall, while the platform is favored for its convenience and product variety, improvements in customer service responsiveness and transparency in seller charges are necessary to enhance the overall customer experience.
This summary is generated by AI, based on text from customer reviews
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Simple process.
Items listed accurately. Would prefer stating if it runs or not and measurements are very helpful on any furniture..
Viewing, bidding and invoicing have been effortless with HiBid. I have never had a bad experience over the years.
Thank you for sharing your positive experience with us! Providing a seamless and hassle-free experience for our users is our top priority, and we're glad that we've consistently met your expectations over the years. We value your continued support and look forward to serving you in the future. If there's anything we can do to further improve your experience, please don't hesitate to reach out.
Can't be beat! Great Auctioneer! Great variety of items. Very Easy to operate, Bid, Win, Pick Up!
We appreciate your wonderful review Keith! It is great to hear that you had a positive experience with one of the auctioneers on our platform. Happy Bidding!
For the most part I like Hbid auctions however Indian River Auctions is not good. I bid on and won 6 pieces of vintage fiesta ware kitchen kraft with the labels. First they reached out to me for payment the day after the auction ended (I had sent an email when the auction ended about payment and shipping). Stated that their shippers would not be in until Wednesday which was 2 days after the auction ended. I was cool with that. Did not hear from anyone for over a week so I reached back out to them. They do not answer emails or their phones. Finally reached out to hbid customer service. 2 days later I received an email that my item shipped (my items packed but did not ship for 2 more days). I was so excited to receive my items. When I received my items my heart sank as one of the bowls was broken clearly when it was being packed not in shipping. Again I reached out to Indian River Auctions and have never received an answer to how to proceed. This auction shop of hbid has soured me on bidding on hbid ever again. I paid a lot of money for these pieces and got ripped off. I will be looking for a different online auction site.
Every thing went good started use this system three yrs ago. When we were in shut down...good time looking through and then go back if I decide to bid on that auction.
Thank you for your feedback! We appreciate your continued support and trust in our platform. If you have any suggestions or if there's anything we can do to enhance your experience further, please feel free to let us know.
I have no complaints. It was an easy process.I was wondering what happens to items that did not sell at auction.
We're thrilled to hear that HiBid worked well for you and that you found the process easy with no complaints. Regarding unsold items, the approach can vary depending on the auctioneer or seller. Typically, they may choose to re-list the items in a future auction, negotiate private sales, or explore other avenues to sell the remaining inventory. Some auctioneers may also donate or dispose of unsold items according to their own policies. If you have specific questions about a particular auction or item, we recommend reaching out to the auctioneer directly for more information. Thank you for your positive feedback, and if you have any more questions, feel free to ask!
Great experience and friendly auctions.
Thank you for the followup
It's fantastic to hear that your experience on HiBid was great. Your support and participation are greatly appreciated. Thank you for being a part of the HiBid community!
Very easy and fast to start bidding, once your logged in. Takes one minute.
Thank you for your review Frank! We appreciate your support and look forward to continuing to provide you with an enjoyable and thrilling auction experience. If you have any suggestions or feedback to help us enhance your experience even further, please don't hesitate to let us know. Thank you for choosing HiBid!
The only complaint I have with the HiBid process is actually trying to view the pictures within the listing. It is difficult to open and/or scroll through the pictures and it seems like half the time, the buttons for doing so, do not work or you have to select them several times before they will. This has been the case on every auction I have bid on and makes it very time consuming and frustrating.
Hi Amy, thank you for your feedback! We apologize for any difficulty you experienced in viewing the pictures and the responsiveness of the buttons. Providing a smooth and user-friendly browsing experience is important to us, and we apologize for any frustration caused. We'll take note of your feedback and work on improving the image viewing and button responsiveness to enhance your overall experience. If you have any further suggestions or if there's anything else we can do to improve, please let us know. We value your support and will strive to make your future interactions on HiBid more efficient and enjoyable. Thank you again for your feedback!
Great experience from bidding to pick up everyone was friendly and the website was easy to navigate
It's fantastic that you found the entire process, from bidding to pick-up, to be smooth and enjoyable. We're also glad to hear that you found everyone at the auction house friendly and the website easy to navigate. We appreciate your support and look forward to continuing to provide you with positive experiences on HiBid. If you have any suggestions or feedback, please feel free to share. Thank you again for your kind words!
Easy and simple to do everything.A wide range of options to choose from and easy to understand
Thank you for your review! We're thrilled to hear that bidding on HiBid was easy and simple for you, and that you found a wide range of options to choose from. Thank you for choosing HiBid
It doesn't get any easier than this. You register you bid and time runs out and it's yours if you're the highest bidder that simple. A lot of great deals and sometimes you catch something that no one else catches and you'll get it for a great bargain!
Thank you for your review! We're thrilled to hear that you find the bidding process on HiBid to be incredibly easy. We strive to make the registration, bidding, and winning process as seamless as possible. It's great to know that you have found some amazing deals and even discovered hidden gems at a great bargain. We appreciate your support and encourage you to continue exploring and participating in auctions on HiBid. If you have any suggestions or feedback to help us improve further, please feel free to share. Thank you again for your kind words!
I have had my fair share of experiences with online auctions. Not all of them were a pleasant. I have used Hibid a handful of times now. I must say that I have not had an issue with anything. Bidding is fast and easy. Finding the seller's contact info is conveniently placed to find easily. I am impressed! Thank you for building the site. Makes auctions fun again.
Thank you for your review! We're delighted to hear that your experiences with HiBid have been positive and that you find the platform fast, easy to use, and convenient. We understand that not all online auction experiences are pleasant, and we're glad that HiBid has provided you with a better and more enjoyable experience. Our team works hard to ensure that bidding is seamless, seller contact information is easily accessible, and overall functionality meets your expectations. We appreciate your support and feedback. Thank you for choosing HiBid, and we're thrilled to have made auctions fun for you again!
Hibid has connected me with so many great vendors. I have not only been able to expand my collection of collectibles, but I've been able to grow my refurbish and resell business.
Thank you for your review! We're thrilled to hear that HiBid has been a great platform for finding great deals and connecting you with numerous vendors. It's wonderful to know that HiBid has not only allowed you to expand your collection of collectibles but has also helped grow your refurbish and resell business. Providing a diverse marketplace with opportunities for both buyers and sellers is important to us. We appreciate your support and look forward to continuing to connect you with more exciting vendors and opportunities on HiBid. If you have any suggestions or feedback to help us improve further, please feel free to share. Thank you again for your kind words!
It was a great experience! I enjoyed it tremendously. And you have it set up to where it's very easy to operate. Thanks for all you do.
Thank you for your review! We're glad to hear that HiBid was user-friendly for you. We strive to make our platform accessible and easy to use for users of all technical backgrounds. We appreciate your support and are here to assist you if you have any questions or need any assistance navigating the site. Thank you again for your feedback, and we look forward to providing you with a great user experience on HiBid!
We had no problem at all and appreciated the contact emails to remind us and inform.
Thank you for your review! We're glad to hear that you had no problems using HiBid. We appreciate your support and look forward to continuing to provide you with timely reminders and updates. If there's anything else we can do to further enhance your experience, please let us know. Thank you again for your kind words Jim!
System workflow process is pretty well thoughtout.
There could be some better navagation options... it's not always intuitive.
For example, I would like to see a simple navigation drop down list that easily navigates to (1) items bid on that won; (2) items bit on that lost; (3) watch list won; (4) witch list lost; (5) watch list all... etc.
If you are really serious about making user interface improvements, feel fee to contact me.
I don't want to spend too much time making suggestions if you're not really interested in making changes.
Thank you for your review! We appreciate your feedback regarding the system workflow process on HiBid. We understand that navigation options can play a significant role in user experience, and we apologize if it has not always been intuitive for you. We continuously strive to improve our platform, including navigation, to make it more user-friendly. Your feedback is valuable to us, and we will take it into consideration as we work on enhancing the navigation options on HiBid. If you have any specific suggestions or ideas for improvement, please feel free to share them with us. Thank you again for your review and for using HiBid!
Been using this site for a few good months.
Great experience with the Belle River site.
Friendly, professional
Thank you for your review! We're thrilled to hear that you've been using HiBid for a few months and have had a great experience with Belle River auctioneer. Thank you for choosing HiBid
Frequently when I register for an auction. Even though I state that my purchases will be tax exempt and I list my resale certificate number in my notes to the auctioneer. Along with a note that I will send a copy of my resale certificate. Then I reply to my registration email with a copy of my resale certificate. My invoice will be charged sales tax more than half of the time. Then I have to go through the process of getting taxes refunded or worse some auction companies insist on giving me a credit towards future purchases. Then they make the same error again. This problem is becoming more frequent.
Thank you for bringing this issue to our attention, and we apologize for any inconvenience you have experienced. We understand that accurate tax exemption is important for your purchases, and we strive to work with auctioneers on a seamless experience for all our users.
We encourage you to continue providing your resale certificate number via the commetns and directly to the auctioneer upon registration. We understand that it can be frustrating when inconsistencies arise due to the lack of familiarity or understanding of tax exemption procedures. Ensuring that auctioneers are knowledgeable about tax exemption requirements and procedures is important to us. We will take your feedback into consideration and strive to improve communication and education regarding tax exemption for our auctioneers.
We take this matter seriously, and we will investigate and address the issue with our auction companies to ensure proper handling of tax exemption requests. We value your feedback and are committed to improving our processes to avoid such errors in the future. If you have any further questions or concerns, please feel free to reach out to our customer support team, who will be happy to assist you. Thank you for your patience and understanding as we work to resolve this issue.
The bidding process is easy. I like how you can set your max bid and don't have to worry about being available to constantly watch the auction.
Thank you for your review! We're glad to hear that you find the bidding process on HiBid to be easy and convenient. Our goal is to make the auction experience as seamless as possible for our users. Setting your maximum bid and letting the system take care of it for you is a great feature that allows you to participate in auctions even if you can't constantly monitor them. We appreciate your support and encourage you to continue taking advantage of this feature on HiBid. If you have any suggestions or feedback to help us improve further, please feel free to share. Thank you again for your kind words!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback! We're glad to hear that you found the bidding process simple and that the items are accurately listed. We strive to work closely with auctioneers to ensure that all relevant information about the items is included in the listings. However, we understand that sometimes additional details may be needed. In such cases, we encourage our users to reach out directly to the auctioneers for more specific information or clarification. If you have any further suggestions or questions, please feel free to reach out to our customer support team.